About the Unified Communication and Collaboration (UC&C) Market

The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence. Business process integration and social media communications have become the primary focus of enterprises. Companies seek low-cost solutions, such as BYOD and web real-time communications (WebRTC) to deploy UC&C solutions.
To leverage advances in communication technology and improve collaboration, enterprises integrate real-time communication tools, such as text messaging, video conferencing, voice messaging, and other mobility features. The widespread implementation of UC has made business communications faster, thereby improving business productivity.
Technavio’s analysts forecast the global UC & C market to grow at a CAGR of 12.3% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global UC & C market for 2016-2020. To calculate the overall market size, we consider the revenue generated through UC&C services, including enterprise telephony, contact center, and enterprise collaboration.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

Technavio's report, Global Unified Communication and Collaboration (UC&C) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• Avaya
• Cisco
• IBM
• Microsoft

Other prominent vendors
• 8x8
• Aastra Technologies
• Huawei
• Alcatel-Lucent
• BroadSoft
• Configure
• Corex
• CSC
• Damovo
• Dell
• Genesys
• HP
• Interactive Intelligence
• Italtel
• Juniper Networks
• Logitech International
• Mindtree
• Orange
• Polycom
• RingCentral
• ShoreTel
• Toshiba
• Verizon Communications
• GENBAND
• NEC
• Mitel
• Unify

Market driver
• Increased use of UCaaS by SMEs
• For a full, detailed list, view our report

Market challenge
• Issues with security
• For a full, detailed list, view our report

Market trend
• Rising number of enterprise client devices
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

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