PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART Highlights • Market overview • Top-vendor offerings • Research methodology • Economic indicators • Key market highlights PART 05: Market landscape • 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by application • Segmentation of global UC&C market by application • Enterprise collaboration • Enterprise telephony • Contact center PART 07: End-user segmentation PART 08: Geographical segmentation • Geographical segmentation of global UC&C market • Americas • EMEA • APAC PART 09: Market drivers PART 10: Impact of drivers PART 11: Market challenges PART 12: Impact of drivers and challenges PART 13: Market trends PART 14: Vendor landscape • Competitive scenario • Other prominent vendors PART 15: Key vendor analysis • Avaya • Cisco • IBM • Microsoft PART 16: Appendix • List of abbreviations PART 17: Explore Technavio List of Exhibits Exhibit 01: Countries covered for market analysis Exhibit 02: Product offerings Exhibit 03: Segmentation of global UC&C market by application Exhibit 04: Integration of communication Exhibit 05: Difference between traditional and modern technologies Exhibit 06: Types of UC solutions and applications Exhibit 07: Evolution of UC&C model Exhibit 08: Benefits of hosted UC over on-premise UC Exhibit 09: Global UC&C market 2015-2020 ($ billions) Exhibit 10: Five forces analysis Exhibit 11: Global UC&C market by application 2015 Exhibit 12: Global UC&C market by application 2015-2020 Exhibit 13: Global enterprise collaboration market 2015-2020 ($ billions) Exhibit 14: Segmentation of global enterprise collaboration market 2015 Exhibit 15: Global enterprise telephony market 2015-2020 ($ billions) Exhibit 16: Global contact center UC market 2015-2020 ($ billions) Exhibit 17: Global UC 2.0 services market by end-user 2015 Exhibit 18: Geographical segmentation of global UC&C market 2015 Exhibit 19: Geographical segmentation of global UC&C market 2015-2020 Exhibit 20: UC&C market in Americas ($ billions) Exhibit 21: UC&C market in EMEA 2015-2020 ($ billions) Exhibit 22: UC&C market in APAC 2015-2020 ($ billions) Exhibit 23: Impact of drivers Exhibit 24: Impact of drivers and challenges Exhibit 25: Global enterprise client device shipment share by vendors 2014 Exhibit 26: Other prominent vendors Exhibit 27: Avaya: Business segmentation by revenue 2015 Exhibit 28: Avaya: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 29: Avaya: Geographical segmentation by revenue 2015 Exhibit 30: Avaya: UC and collaboration products Exhibit 31: Avaya: Recent development Exhibit 32: Cisco: Business segmentation Exhibit 33: Cisco: Business segmentation by revenue 2013 and 2014 ($ billions) Exhibit 34: Cisco: Geographical segmentation by revenue 2014 Exhibit 35: Cisco: UC products Exhibit 36: Cisco: Recent developments Exhibit 37: IBM: Product portfolio Exhibit 38: IBM: Services Exhibit 39: IBM: Business segmentation by revenue 2014 Exhibit 40: GTS segment by revenue 2013 and 2014 ($ billions) Exhibit 41: GBS segment by revenue 2013 and 2014 ($ billions) Exhibit 42: IBM: UC products and services Exhibit 43: IBM: Recent developments Exhibit 44: Microsoft: Business segmentation by revenue 2015 Exhibit 45: Microsoft: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 46: Microsoft: Geographical segmentation by revenue 2015 Exhibit 47: Microsoft: Recent developments

Avaya, Cisco, IBM, Microsoft, 8x8, Aastra Technologies, Huawei, Alcatel-Lucent, BroadSoft, Configure, Corex, CSC, Damovo, Dell, Genesys, HP, Interactive Intelligence, Italtel, Juniper Networks, Logitech International, Mindtree, Orange, Polycom, RingCentral, ShoreTel, Toshiba, Verizon Communications, GENBAND, NEC, Mitel, Unify.