About technical support outsourcing
Technical support refers to the services offered by an enterprise to its users. The services offered are related to technology products, such as PCs; software products; mobile phones; and electronic goods. Technical support is offered via a telephone, e-mail, or tools
The Industry analysts forecast the Global technical support outsourcing market to grow at a CAGR of 7.89% during the period 2017-2022.

Covered in this report
The report covers the present scenario and the growth prospects of the Global technical support outsourcing market for 2018-2022. To calculate the market size, the report considers the revenue generated from outsourcing helpdesk and call center technical support. The market estimates include the revenue generated from outsourcing technical support to service providers and excludes the revenue generated from in-house technical support.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

The report, Global technical support outsourcing market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• Accenture
• Collabera
• Genpact
• HCL Technologies
• Infosys
Market driver
• Increasing need for cost-effective solutions to improve efficiency
• For a full, detailed list, view our report

Market challenge
• Outsourcing can lead to compromise in quality of technical support
• For a full, detailed list, view our report

Market trend
• Use of analytics
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

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