Table of Contents PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: MARKET SEGMENTATION BY TYPE • Segmentation by type • Comparison by type • Helpdesk – Market size and forecast 2017-2022 • Call center – Market size and forecast 2017-2022 • Market opportunity by type PART 08: CUSTOMER LANDSCAPE PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • APAC – Market size and forecast 2017-2022 • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • Key leading countries • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 12: MARKET TRENDS • Integration with chatbots • Use of analytics • Incorporation of AI to improve customer experience PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive landscape PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Accenture • Collabera • Genpact • HCL Technologies • Infosys PART 15: APPENDIX • List of abbreviations     Exhibit 01: Parent market Exhibit 02: Global IT service market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn) Exhibit 09: Global – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2017 Exhibit 18: Market condition - Five forces 2022 Exhibit 19: Type – Market share 2017-2022 (%) Exhibit 20: Comparison by type Exhibit 21: Helpdesk – Market size and forecast 2017-2022 ($ bn) Exhibit 22: Helpdesk – Year-over-year growth 2018-2022 (%) Exhibit 23: Call center – Market size and forecast 2017-2022 ($ bn) Exhibit 24: Call center – Year-over-year growth 2018-2022 (%) Exhibit 25: Market opportunity by type Exhibit 26: Customer landscape Exhibit 27: Global – Market share by geography 2017-2022 (%) Exhibit 28: Regional comparison Exhibit 29: APAC – Market size and forecast 2017-2022 ($ bn) Exhibit 30: APAC – Year-over-year growth 2018-2022 (%) Exhibit 31: Americas – Market size and forecast 2017-2022 ($ bn) Exhibit 32: Americas – Year-over-year growth 2018-2022 (%) Exhibit 33: EMEA – Market size and forecast 2017-2022 ($ bn) Exhibit 34: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 35: Key leading countries Exhibit 36: Market opportunity Exhibit 37: Vendor landscape Exhibit 38: Landscape disruption Exhibit 39: Company product description Exhibit 40: Vendors covered Exhibit 41: Vendor classification Exhibit 42: Market positioning of vendors Exhibit 43: Vendor overview Exhibit 44: Accenture – Business segments Exhibit 45: Accenture – Organizational developments Exhibit 46: Accenture – Geographic focus Exhibit 47: Accenture – Segment focus Exhibit 48: Vendor overview Exhibit 49: Collabera – Business segments Exhibit 50: Collabera – Organizational developments Exhibit 51: Vendor overview Exhibit 52: Genpact – Business segments Exhibit 53: Genpact – Organizational developments Exhibit 54: Genpact – Geographic focus Exhibit 55: Genpact – Segment focus Exhibit 56: Vendor overview Exhibit 57: HCL Technologies – Business segments Exhibit 58: HCL Technologies – Organizational developments Exhibit 59: HCL Technologies – Geographic focus Exhibit 60: HCL Technologies – Business segments Exhibit 61: Vendor overview Exhibit 62: Infosys – Business segments Exhibit 63: Infosys – Organizational developments Exhibit 64: Infosys – Geographic focus Exhibit 65: Infosys – Segment focus

Accenture Collabera Genpact HCL Technologies Infosys