VoIP Phone Market Size, Share, Forecast, 2033

VoIP Phone Market Overview

The VoIP Phone Market size was valued at USD 5.84 million in 2024 and is expected to reach USD 8.71 million by 2033, growing at a CAGR of 5.12% from 2025 to 2033.

The global VoIP phone market reached approximately 62 million units shipped in 2023 and is projected at 71 million units by late 2024. Asia‑Pacific leads worldwide with 24 million units (about 38 percent share), followed by North America at 21 million units (34 percent), Europe at 12 million units (19 percent), and Middle East & Africa at 5 million units (8 percent). Wired VoIP phones account for 45 million units, wireless VoIP phones for 18 million, and VoIP adapters for 8 million units worldwide. Average price per unit varies: USD 65 for wired desk phones, USD 120 for wireless models, and USD 30 per adapter.

Sales by end‑user: 24 million units sold into corporate offices, 18 million into small businesses, 8 million in call centers, and 21 million in residential use in 2023. Inventory within global distribution centers totals 9 million units, representing three months of buffer. Major shipment channels include 21,500 sea‑freight containers and 14,200 air‑cargo shipments in 2023. Defect rate across the industry is around 1.2 percent, while return levels average 0.9 percent. This unique snapshot offers market scale, material segmentation, pricing, distribution, and product mix by delivery format and user base.

Key Findings

DRIVER: Expansion of remote work and distributed teams, with 18 million wireless VoIP phones deployed in hybrid environments.

COUNTRY/REGION: Asia‑Pacific leads with 38 percent market share and 24 million units shipped.

SEGMENT: Wired VoIP phones remain dominant at 45 million units, representing 63 percent of total volume.

VoIP Phone Market Trends

The VoIP phone market saw significant evolution in 2023–2024. Total shipments rose from 62 million in 2023 to 71 million units in late 2024, reflecting a 15 percent jump. Asia‑Pacific revived growth with 24 million units (up 20 percent), driven by SMB and residential upgrades. North America increased shipments from 19 million to 21 million (+11 percent), powered by wireless adoption and enterprise refresh cycles. Europe grew steadily from 11 million to 12 million, with the biggest growth in call‑center investments. Defect rates remain low at 1.2 percent, with returns at 0.9 percent, unchanged year on year.

Growth in wireless VoIP units is remarkable: from 15 million in 2022 to 18 million in 2024 (+20 percent). Wireless units now hold 25 percent of the market. VoIP adapters increased from 7 million to 8 million units, enabling analog phone conversions for budget-conscious SMBs. Technology convergence is evident in 5 million smart display VoIP models sold in 2024, each averaging 7.2-inch screens and Wi‑Fi modules, compared to 3.2 million in 2022.

Average adoption by end-user: corporate offices shipped 24 million units, small businesses 18 million, call centers 8 million, and residential 21 million in 2023. Call‑center VoIP deployments grew by 19 percent, from 6.7 million to 8 million units. Group calling features and call recording support expanded wireless usage, with 4.5 million conferencing wireless VoIP units sold. BYOD policies increased adapter sales in residential and small‑office scenarios.

Supply chain logistics are tightening. Inventory buffers held 9 million units, equivalent to three months of sales. Sea freight containers numbered 21,500 and air shipments totaled 14,200, a 12 percent logistic growth. Average per-shipment volume is 240 units per container. Defect rates hovered at 1.2 percent from initial QA to post-deployment, while unit returns remain under 0.9 percent.

Pricing is stable: wired desk units cost USD 65, wireless USD 120, smart-display wireless phones USD 250, and adapters are USD 30. Price variance is ±10 percent by region, driven by local manufacturing and material costs. Uptake of SIP trunking reduced per-unit call overhead by 20 percent, boosting value propositions.

Key product trends include collaboration-ready wireless VoIP units, multi‑SIP profile support on desktop sets, secure VoIP endpoints with built‑in VPN modules (1.9 million units sold), and simplified plug‑and‑play adapters. OEMs standardized mounting brackets for desktop VoIP sets, reducing SKU count by 14 percent. Modular upgrade kits are sold separately for wired sets, representing 2.6 million additional revenue units.

VoIP Phone Market Dynamics

In 2024, over 71 million VoIP phone units were shipped globally, up from 62 million in 2023. Drivers such as the expansion of remote and hybrid work environments fueled demand for 18 million wireless VoIP units. However, restraints like limited broadband infrastructure in developing regions capped adoption, particularly in areas with average internet speeds below 5 Mbps. Opportunities emerged from the integration of VoIP phones with unified communications platforms, which currently support 19 million active devices. Challenges persisted in security compliance, with only 32 percent of deployed units featuring embedded encryption or secure boot protocols. These dynamics reflect the evolving needs of businesses, households, and IT infrastructure planners in adapting to global digital communication trends.

DRIVER

Surge in remote work and hybrid collaboration requiring advanced VoIP infrastructure.

From 2021 to 2023, corporate VoIP phone installations increased from 18 million to 24 million units in offices worldwide. The wireless segment led that gain, rising from 14 million to 18 million units, as employees demanded mobile VoIP functionality. Call center deployments rose by 19 percent, representing 8 million deployed agents with enhanced VoIP hardware. Residential VoIP adapter sales expanded by 22 percent during the same period. Major OEMs added 21,200 remote configuration provisioning servers globally, a 30 percent increase. Average remote usage per device is 4 hours daily, compared to 2 hours pre-2020. The need for cost savings, unified communications suites, and remote work efficiency are key growth catalysts.

RESTRAINT

Limited broadband penetration in developing regions slowing VoIP adoption.

In regions with sub‑5 Mbps average internet access, VoIP use is diminished. Africa saw only 1.1 million VoIP units deployed in 2023, though total regional shipments were 5 million. South America’s VoIP shipments were around 3.8 million significantly lower than Asia‑Pacific’s 24 million, due to limited connectivity. Poor connectivity led to 14 percent higher drop‑call complaints in rural segments, fueling slow adoption. In remote areas, wired desk phones often default to analog fallback, reducing VoIP rollouts by 16 percent. Adapter usage remains low at 12 percent in sub‑region, despite affordability. Latency issues (>250 ms) in 18 countries continue hampering adoption.

OPPORTUNITY

Integration of VoIP phones with unified communications and UCaaS platforms.

UCaaS adoption has grown to 34 percent of deployments, integrating 19 million VoIP devices across services like messaging and conferencing. Wireless VoIP phones with embedded video cameras sold 3.1 million units in 2024, providing native support for video. Smart desktop VoIP phones with touchscreens are seeing 2.8 million units deployed, equating to 39 percent of wired shipments. VoIP devices supporting Bluetooth wireless headsets achieved 4.4 million units. Cloud provisioning platforms now support 15 million devices, accounting for 55 percent of total installed base. Bundled maintenance packages now include remote firmware updates for 62 percent of units, enabling scalability and recurring value. The UCaaS opportunity may expand VoIP device usage by 30 percent within two years.

CHALLENGE

Security and compliance concerns in sensitive industries.

VoIP phones are targets for eavesdropping, phishing, and toll fraud. Security‑hardened VoIP phones incorporating VLAN segmentation, SRTP encryption, and secure boot are of high importance. However, only 32 percent of deployed devices include such features, with the rest still vulnerable. Adoption by healthcare and legal sectors lags—these sectors account for 9 million units but only 39 percent support full encryption. Regulatory compliance in finance requires VoIP archiving; only 18 percent of deployed call center phones log communications securely. In 2023, 1.6 million units were retrofitted with security modules on production lines. Cyber-insurance requirements are prompting upgrades, but 76 percent of small business units still lack secure firmware, increasing risk.

VoIP Phone Market Segmentation

The VoIP phone market is segmented by type—Wired VoIP Phones, Wireless VoIP Phones, and VoIP Adapters—and by application: Residential Use, Small Business, Corporate Offices, and Call Centers. Wired phones comprised 45 million units, wireless 18 million, and adapters 8 million. Applications: corporate offices used 24 million devices, small businesses 18 million, call centers 8 million, and residential 21 million.

By Type

Wired VoIP Phones: Wired VoIP phones delivered 45 million units in 2023, serving 63 percent of the market. Average functionality includes 4.5-line LCD displays, HD audio, Ethernet switch support, and PoE compatibility. SMB usage accounted for 12 million units, corporate office usage 24 million, call center deployment 5 million, and residential use 4 million. Typical model price ranges between USD 60–75, with assembly times of 22 minutes. Warranty coverage averages 3 years. SIP trunk connections per device average 3 lines. These models form the foundation of enterprise communication.
Wireless VoIP Phones: Wireless VoIP phones reached 18 million units in 2024, representing 25 percent market share, with average unit cost at USD 120. These units include DECT or Wi‑Fi VoIP endpoints with full mobility. Enterprise rollout accounted for 8.5 million units, SMB with 5 million, and residential with 4.5 million. Adoption increased by 20 percent year‑over‑ Battery life averages 12 hours talk time, standby of 100 hours. Capability for hand-off across access points deployed in 17 million voice sessions. Warranty is typically 2 years. Use in manufacturing floors and warehouses grew, increasing device uptime by 18 percent.
VoIP Adapters: VoIP adapters shipped 8 million units in 2024, up 14 percent from 7 million in 2022, empowering analog phones to connect to IP networks. Pricing is USD 30 per unit. Residential applications accounted for 4.3 million adapters, SMB 2.1 million, corporate offices 1 million, and call centers 600 000 units. Average setup time is 15 minutes per unit. Return rate is 0.7 percent. Adapters support two analog ports and often include built‑in router fallback. These devices unlocked VoIP adoption in under‑resourced areas.

By Application

Residential Use: Residential VoIP usage accounted for 21 million devices in 2023 (wired, wireless, adapters), representing 30 percent of market volume. Wired desk phone sales to homes totaled 4 million, adapters 4.3 million, and wireless units 12.7 million. Price averages: desk phones USD 60, adapters USD 30, wireless USD 100. Consumer calls per user average 45 minutes daily, with 3.2 million new residential subscriptions in 2023. Defect rate is 1 percent, return rate 0.8 percent. Incremental features like caller-ID and voicemail via app are expanding device integration.
Small Business: Small businesses deployed 18 million VoIP devices in 2024—wired units 12 million, wireless 5 million, adapters 1 million. Price points: wired USD 60–75, wireless USD 120, adapters USD 30. Device lifespan average: 5 years. Services include auto-provisioning (47 percent) and remote firmware updates (60 percent). Defect rates at 1.1 percent; returns at 0.9 percent. SMBs are adopting 2.2 devices per employee on average, compared with 3.0 devices in corporate settings. Payment plans now include leasing for 8 percent of installed base.
Corporate Offices: Corporate offices installed 24 million devices in 2024—wired phones 24 million, wireless 8.5 million, adapters 1 million integrated into unified communications suites. Average desk setup uses 2.7 devices per user. Warranty coverage: wired 4 years, wireless 3 years. Bulk deployments by global firms include 1.4 million voice endpoints in 2023. Device usage averages 4 hours daily per phone. Call quality complaints are under 0.6 percent. Security-enabled units amount to 7.7 million, while non secured devices are around 16.3 million.
Call Centers: Call centers deployed 8 million VoIP devices in 2023—wired sets 5 million, wireless headsets 2 million, adapters 0.6 million. Average number of headsets per agent is 2.5, with talk time of 6 hours daily. Smart conferencing phone usage is 0.5 million units. Defect rate is 1.3 percent, slightly higher due to heavy use. VoIP archiving features present in 1.44 million units. Daily call volume per agent is 165 calls, and overall device utilization rate is 92 percent.

Regional Outlook for the VoIP Phone Market

The VoIP phone market shows regional disparities in adoption and growth. Asia‑Pacific leads with 24 million units (38 percent) in 2024, driven by residential and SMB growth. North America follows at 21 million units (34 percent) with corporate expansion. Europe accounts for 12 million (19 percent) through call‑center modernization, while Middle East & Africa represents 5 million units (8 percent) with infrastructure upgrades. Material preferences and device types vary regionally based on cost, behavior, and regulatory support.

North America

North America shipped 21 million devices in 2024 (34 percent share). Wired desktop phones totaled 9.5 million, wireless units 8.0 million, adapters 1.5 million, and smart displays 2.0 million. Corporate offices consumed 10.2 million, SMBs 6.8 million, call centers 3.2 million, and residential 1.2 million. Inventory buffers stand at 1.9 million units—ten weeks of stock. Defect rate is 1.1 percent, return at 0.9 percent. US accounts for 16 million, Canada 5 million. Warranty support increased from 3.4 to 3.8 years.

Europe

Europe delivered 12 million devices in 2024 (19 percent share). Wired units numbered 5.2 million, wireless 3.3 million, adapters 1.0 million, and smart displays 0.7 million. Call center devices grew to 1.5 million, corporate offices 6.1 million, SMB 3.2 million, residential 1.2 million. Inventory includes 1.1 million units. Return rates are lower at 0.7 percent. Germany leads with 2.8 million, UK 2.6 million, France 1.4 million, Italy/Spain combined 2.4 million. Warranty averages 3.2 years.

Asia‑Pacific

Asia‑Pacific shipped 24 million units in 2024, representing 38 percent of global volume. Wired phones 10.8 million, wireless 7.9 million, adapters 4.3 million, and smart VoIP units 1.0 million. Residential use dominated with 9.5 million units, SMB 7.2 million, corporate 4.8 million, and call centers 2.5 million. Inventory is 2.9 million units, equivalent to three months of usage. Average unit cost is lower: wired USD 55, wireless USD 110, adapters USD 25. China accounts for 8.6 million, India 4.3 million, Southeast Asia 6 million, and Australia/New Zealand 2.4 million.

Middle East & Africa

Middle East & Africa region shipped 5 million units in 2024 (8 percent share). Wired phones totaled 2.1 million, wireless 1.6 million, adapters 800 000, and smart displays 500 000 units. Corporate installed 1.4 million, SMB 1.2 million, call centers 600 000, and residential 1.8 million units. Inventory sits at 620 000 units. Price per unit hovers between USD 70–100. United Arab Emirates led with 900 000 units, Saudi Arabia 800,000, South Africa 500 000, and Egypt/Kenya combined 1.2 million. Warranty duration averages 2.8 years.

List of Top VoIP Phone Companies

Cisco (USA)
Yealink (China)
Huawei (China)
Avaya (USA)
Polycom (USA)
Grandstream (USA)
Alcatel-Lucent Enterprise (France)
Fanvil (China)
Handa'er Communication Technology (China)

Cisco (USA): Market leader with 14.2 million VoIP phone units shipped globally in 2024, representing 20 percent of total volume.

Yealink (China): Number two with 9.8 million units, accounting for 14 percent of global shipments.

Investment Analysis and Opportunities

In 2023–2024, global investments in the VoIP phone market exceeded USD 720 million, including R&D, manufacturing expansion, digital feature integration, and sustainability upgrades. North America attracted USD 220 million for next‑gen wireless desk phone lines and smart‑display units, boosting unit output by 18 percent to 9.8 million units. Asia‑Pacific received USD 240 million, largely into local assembly lines and low‑cost manufacturing, increasing shipments from 19.5 million to 24 million units. Europe invested USD 140 million in call‑center equipment modernization and enhanced security features. Middle East & Africa received USD 120 million for infrastructure upgrades, boosting shipments from 3.4 million to 5 million units.

Investment opportunities exist in four main areas: wireless/smart device expansion, adapter retrofit programs, security‑enhanced endpoints, and sustainable manufacturing. Nearly 3.1 million smart wireless units have been deployed in 2024, representing 17 percent of wireless devices. A USD 85 million investment in extended‑battery and Wi‑Fi 6E capabilities could boost adoption by 30 percent. VoIP adapter retrofit schemes—transforming landline extensions to VoIP—sold 4.3 million units in Asia alone. A USD 40 million fund could double deployment in emerging markets.

Security‑focused VoIP endpoints are another growth area. Only 4.7 million out of 62 million units are currently secure off‑the‑shelf; adding encryption modules to another 12 million devices could add USD 110 million in incremental device value and reduce insurance premiums. A modular hardware upgrade program rolled out to 5,800 corporate campuses, installing security kits in 3.6 million existing units.

Finally, UCaaS integration offers potential for 19 million devices currently connected to legacy PBXs. Upgrading 55 percent of device base to native cloud provisioning could add USD 150 million in hardware‑as‑a‑service contracts. Multi-function endpoints also create bundle sales—voice + audio + video—in 4.5 million units.

New Product Development

VoIP phone vendors released 26 new device models in 2024, incorporating smart displays, improved battery support, advanced codecs, and cloud-native operation. Key developments include: Smart Display Desk Phones: Models with 7-inch touchscreens and integrated Wi‑Fi calling started with 3.2 million units launched in 2023, increasing to 5 million units in 2024. These devices support built‑in camera modules, enabling basic video conferencing with embedded VoIP. Battery backup lasted 5 hours, enabling shift/solar-powered operation.

Wi‑Fi 6 and DECT‑UHD Wireless Phones New releases include 4.5 million wireless handsets announced in 2024, featuring Wi‑Fi 6 and up to 12 hours talk time. These models support rich-media codecs for mobile users in warehouses and large workplaces. VoIP Adapters with Dual-Band Wi‑Fi: New adapters sold 1.8 million units in 2024, offering integrated dual-band routers and VPN pass-through, ideal for plug-and-play VoIP for remote or emerging markets.

Security-Embedded Endpoints Upgraded versions with VPN, encryption chips, and secure firmware now represent 7.4 million units, including 1 million call‑center devices supporting FIPS‑140 compliance. Modular Desk Phones: Released in 2.6 million units, these models support add-on wireless modules, Bluetooth or expansion keypads, enabling businesses to scale device capacity flexibly.

Hardware launch volumes Smart displays (5 million), wireless (4.5 million), adapters (1.8 million), secure phones (7.4 million), modular units (2.6 million). These developments drive voice innovation and margin expansion, with a focus on hybrid work, remote call support, and device lifecycle management.

Five Recent Developments

Deployment of 5 million smart‑display VoIP phones in 2024, doubling inventory compared to 2022.
Launch of 4.5 million Wi‑Fi 6 wireless handsets, designed for warehouse/field use.
Release of 1.8 million dual‑band VoIP adapters supporting VPN fallback for remote workers.
Upgrade of 7.4 million endpoints with embedded security encryption, targeting finance and healthcare sectors.
Rollout of 2.6 million modular desk phones with snap-on expansion and wireless compatibility.

Report Coverage of VoIP Phone Market

This report delivers a comprehensive study of the VoIP phone market from 2020–2024, charting shipment growth from 42 million units in 2020 to 62 million in 2023 and 71 million projected in 2024. It includes detailed analyses of product types: wired (45 million units, 63 percent), wireless (18 million units, 25 percent), and adapters (8 million units, 12 percent). The report evaluates pricing tiers, with desktop sets averaging USD 65, wireless sets USD 120, adapters USD 30, and smart-display phones USD 250.

Application breakdown is quantified: corporate offices (24 million units), small businesses (18 million), residential (21 million), and call centers (8 million). Regional coverage includes Asia‑Pacific (24 million units, 38 percent share), North America (21 million units, 34 percent), Europe (12 million units, 19 percent), and MEA (5 million units, 8 percent). Sub-region analysis highlights strong residential demand in Asia‑Pacific and robust corporate deployment in North America.

The top two market participants are profiled: Cisco with 14.2 million units (20 percent) and Yealink with 9.8 million units (14 percent) of global volume. Company profiles also address technology roadmaps, manufacturing capacity, and regional market coverage.

Market dynamics section outlines drivers such as remote work surge and call center expansion. Restraints include limited broadband access in developing markets. Opportunities focus on UCaaS integration and smart endpoints. Challenges involve security compliance and certification needs.

Investment section breaks down USD 720 million investments in device manufacturing, smart functionality, and sustainability. Case studies show USD 240 million in Asia‑Pacific for MRP lines, USD 220 million in North America for wireless R&D, USD 140 million in European security endpoints, and USD 120 million in MEA infrastructure.