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Social CRM or social customer relationship management is the integration of social media channels into Customer Relationship Management (CRM) platforms. Increasingly, CRM platforms support social media alongside traditional channels so customers can interact with businesses via their preferred channels. This means better customer service and greater marketing insight gathered from customer social media data.
The Social Customer Service Software market has witnessed a growth from USD XX million to USD XX million from 2017 to 2022. With a CAGR of X.X%, this market is estimated to reach USD XX million in 2029.
The report focuses on the Social Customer Service Software market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19.
Technological innovation and advancement will further optimize the performance of the product, enabling it to acquire a wider range of applications in the downstream market. Moreover, customer preference analysis, market dynamics (drivers, restraints, opportunities), new product release, impact of COVID-19, regional conflicts and carbon neutrality provide crucial information for us to take a deep dive into the Social Customer Service Software market.
Major Players in the Social Customer Service Software market are:
CX Social
Conversocial
Freshworks
Cisco
HelpSocial
Zoho
Zendesk
Sprinklr
Salesforce
Brand Embassy
Lithium Technologies
Sparkcentral
Sprout Social
Oracle
On the basis of types, the Social Customer Service Software market is primarily split into:
On-Premises
Cloud Based
On the basis of applications, the market covers:
Large Enterprised
SMEs
United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
2021
The Social Customer Service Software market has witnessed a growth from USD XX million to USD XX million from 2017 to 2022. With a CAGR of X.X%, this market is estimated to reach USD XX million in 2029.
The report focuses on the Social Customer Service Software market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19.
Technological innovation and advancement will further optimize the performance of the product, enabling it to acquire a wider range of applications in the downstream market. Moreover, customer preference analysis, market dynamics (drivers, restraints, opportunities), new product release, impact of COVID-19, regional conflicts and carbon neutrality provide crucial information for us to take a deep dive into the Social Customer Service Software market.
Major Players in the Social Customer Service Software market are:
CX Social
Conversocial
Freshworks
Cisco
HelpSocial
Zoho
Zendesk
Sprinklr
Salesforce
Brand Embassy
Lithium Technologies
Sparkcentral
Sprout Social
Oracle
On the basis of types, the Social Customer Service Software market is primarily split into:
On-Premises
Cloud Based
On the basis of applications, the market covers:
Large Enterprised
SMEs
Major Region
s or countries covered in this report:United States
Europe
China
Japan
India
Southeast Asia
Latin America
Middle East and Africa
Others
Years considered for this report:
Historical Years:
2017-2021Base Year:
2021Estimated Year:
2022Forecast Period:
2022-2029Frequently Asked Questions
This market study covers the global and regional market with an
in-depth analysis of the
overall growth prospects...
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by
highlighting information on
different aspects including drivers, restraints...
