Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2020-2026

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
Market Analysis and Insights: Global Interactive Voice Response (IVR) Market
In 2019, the global Interactive Voice Response (IVR) market size was US$ xx million and it is expected to reach US$ xx million by the end of 2026, with a CAGR of xx% during 2021-2026.
Global Interactive Voice Response (IVR) Scope and Market Size
Interactive Voice Response (IVR) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Interactive Voice Response (IVR) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Interactive Voice Response (IVR) market is segmented into Speech Based, Touch-tone Based, etc.
Segment by Application, the Interactive Voice Response (IVR) market is segmented into BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics, ITES, Media, Retail, and E-commerce, Education, etc.
Regional and Country-level Analysis
The Interactive Voice Response (IVR) market is analysed and market size information is provided by regions (countries).
The key regions covered in the Interactive Voice Response (IVR) market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.

Competitive Landscape

and Interactive Voice Response (IVR) Market Share Analysis
Interactive Voice Response (IVR) market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Interactive Voice Response (IVR) business, the date to enter into the Interactive Voice Response (IVR) market, Interactive Voice Response (IVR) product introduction, recent developments, etc.
The major vendors include inContact, Nuance, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer, Verizon Communications, Five9, Cisco Systems, Convergys, West Corporation, IVR Lab, NewVoiceMedia, etc.

This report focuses on the global Interactive Voice Response (IVR) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia

Market segment by Type, the product can be split into

Speech Based
Touch-tone Based

Market segment by Application, split into

BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:

To analyze global Interactive Voice Response (IVR) status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response (IVR) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:
History Year: 2015-2019

Base Year:

2019

Estimated Year:

2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Frequently Asked Questions