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Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
Market Analysis and Insights: Global Help Desk Software Market
Due to the COVID-19 pandemic, the global Help Desk Software market size is estimated to be worth US$ 1069.7 million in 2021 and is forecast to a readjusted size of US$ 1069.7 million by 2028 with a CAGR of 10.2% during the review period. Fully considering the economic change by this health crisis, by Type accounting for % of the Help Desk Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Type segment is altered to an % CAGR throughout this forecast period.
The key players of global Help Desk Software market includes SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit) and so on. In 2019, the top 5 companies accounted for a total market share of about 47%, among which Salesforce.com is in the dominating position, with occupying over 16% of global market.
Global Help Desk Software Scope and Market Size
The global Help Desk Software market is segmented by company, region (country), by Type and by End User. Players, stakeholders, and other participants in the global Help Desk Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by End User for the period 2017-2028.
Segment by Type
Cloud Based Help Desk Software
Web Based Help Desk Software
Segment by End User
Large Enterprises
SMEs
By Region
United States
Europe
China
Japan
Southeast Asia
India
Other Regions
By Company
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
Market Analysis and Insights: Global Help Desk Software Market
Due to the COVID-19 pandemic, the global Help Desk Software market size is estimated to be worth US$ 1069.7 million in 2021 and is forecast to a readjusted size of US$ 1069.7 million by 2028 with a CAGR of 10.2% during the review period. Fully considering the economic change by this health crisis, by Type accounting for % of the Help Desk Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Type segment is altered to an % CAGR throughout this forecast period.
The key players of global Help Desk Software market includes SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit) and so on. In 2019, the top 5 companies accounted for a total market share of about 47%, among which Salesforce.com is in the dominating position, with occupying over 16% of global market.
Global Help Desk Software Scope and Market Size
The global Help Desk Software market is segmented by company, region (country), by Type and by End User. Players, stakeholders, and other participants in the global Help Desk Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by End User for the period 2017-2028.
Segment by Type
Cloud Based Help Desk Software
Web Based Help Desk Software
Segment by End User
Large Enterprises
SMEs
By Region
United States
Europe
China
Japan
Southeast Asia
India
Other Regions
By Company
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
