Global Customer Relationship Management (CRM) Customer Engagement Center Market Size, Status and Forecast 2021-2027

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.

Market Analysis and Insights: Global Customer Relationship Management (CRM) Customer Engagement Center Market
The global Customer Relationship Management (CRM) Customer Engagement Center market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Customer Engagement Center market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Customer Engagement Center market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Customer Engagement Center market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Customer Engagement Center market.

Global Customer Relationship Management (CRM) Customer Engagement Center Scope and Market Size
Customer Relationship Management (CRM) Customer Engagement Center market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Customer Engagement Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)

Segment by Application
BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow

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