Global Customer Care BPO Market 2019 by Company, Regions, Type and Application, Forecast to 2024

SKU ID : GIR- 13785430

Publishing Date : 13-Aug-2019

No. of pages : 139

PRICE
3480
6960

  • Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

    Scope of the Report:
    United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
    The global Customer Care BPO market is valued at 55500 million USD in 2018 and is expected to reach 75100 million USD by the end of 2024, growing at a CAGR of 6.2% between 2019 and 2024.
    The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
    North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Care BPO.
    Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
    This report studies the Customer Care BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Care BPO market by product type and applications/end industries.

    Market Segment by Companies, this report covers
    Teleperformance SA
    Convergys
    Arvato
    Sykes Enterprises
    Atento
    TeleTech Holdings
    Serco
    Acticall (Sitel)
    Alorica
    Webhelp
    Amdocs
    Transcom
    Comdata
    West Corporation
    Infosys BPM
    StarTek Inc

    Market Segment by Regions, regional analysis covers
    North America (United States, Canada and Mexico)
    Europe (Germany, France, UK, Russia and Italy)
    Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
    South America (Brazil, Argentina, Colombia)
    Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

    Market Segment by Type, covers
    Onshore Outsourcing
    Offshore Outsourcing

    Market Segment by Applications, can be divided into
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others

    Frequently Asked Questions



    This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.

    • By product type
    • By End User/Applications
    • By Technology
    • By Region

    The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
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