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Call center outsourcing is the business practice of contracting out call center services. Call centers handle all kinds of customer services problems, from your credit cards to appliance warranties. Companies outsource either in-house, through a separate division, or to an outside specialist.
The Call Center Outsourcings market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.
Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.
In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the Call Center Outsourcings industry.
Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.
In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.
The Call Center Outsourcings market can be split based on product types, major applications, and important countries as follows:
Key players in the global Call Center Outsourcings market covered in Chapter 12:
Tech Mahindra
Televerde
Transcom WorldWide
InfoCision Management Corporation
United Nearshore Operations
IQor
Ubiquity Global Services
SupportSave
Webhelp
Invensis
Xerox Corporation
Convergys Corporation
Atento
IBM Global Services
One World Direct
Focus Services
TELUS International
Runway
Qualfon
Infinit Contact
Genpact
Concentrix
CGS
Inktel Direct
Five9
Sitel Worldwide Corporation
Conduent
Sitel
NCO Group
Datacom Group
DialAmerica
Sykes Enterprises
Firstsource
PSI
TeleTech
WNS Global Services
In Chapter 4 and 14.1, on the basis of types, the Call Center Outsourcings market from 2015 to 2025 is primarily split into:
Inbound Call Services
Outbound Call Services
In Chapter 5 and 14.2, on the basis of applications, the Call Center Outsourcings market from 2015 to 2025 covers:
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:
North America (Covered in Chapter 7 and 14)
United States
Canada
Mexico
Europe (Covered in Chapter 8 and 14)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 9 and 14)
China
Japan
South Korea
Australia
India
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 10 and 14)
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Others
South America (Covered in Chapter 11 and 14)
Brazil
Argentina
Columbia
Chile
Others
2019
The Call Center Outsourcings market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.
Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.
In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the Call Center Outsourcings industry.
Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.
In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.
The Call Center Outsourcings market can be split based on product types, major applications, and important countries as follows:
Key players in the global Call Center Outsourcings market covered in Chapter 12:
Tech Mahindra
Televerde
Transcom WorldWide
InfoCision Management Corporation
United Nearshore Operations
IQor
Ubiquity Global Services
SupportSave
Webhelp
Invensis
Xerox Corporation
Convergys Corporation
Atento
IBM Global Services
One World Direct
Focus Services
TELUS International
Runway
Qualfon
Infinit Contact
Genpact
Concentrix
CGS
Inktel Direct
Five9
Sitel Worldwide Corporation
Conduent
Sitel
NCO Group
Datacom Group
DialAmerica
Sykes Enterprises
Firstsource
PSI
TeleTech
WNS Global Services
In Chapter 4 and 14.1, on the basis of types, the Call Center Outsourcings market from 2015 to 2025 is primarily split into:
Inbound Call Services
Outbound Call Services
In Chapter 5 and 14.2, on the basis of applications, the Call Center Outsourcings market from 2015 to 2025 covers:
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:
North America (Covered in Chapter 7 and 14)
United States
Canada
Mexico
Europe (Covered in Chapter 8 and 14)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 9 and 14)
China
Japan
South Korea
Australia
India
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 10 and 14)
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Others
South America (Covered in Chapter 11 and 14)
Brazil
Argentina
Columbia
Chile
Others
Years considered for this report:
Historical Years:
2015-2019Base Year:
2019Estimated Year:
2020Forecast Period:
2020-2025Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
