In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
Market Analysis and Insights: Global Outsourced Call Centers (Outsourced Contact Centers) Market
In 2019, the global Outsourced Call Centers (Outsourced Contact Centers) market size was US$ xx million and it is expected to reach US$ xx million by the end of 2026, with a CAGR of xx% during 2021-2026.
Global Outsourced Call Centers (Outsourced Contact Centers) Scope and Market Size
Outsourced Call Centers (Outsourced Contact Centers) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Call Centers (Outsourced Contact Centers) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Outsourced Call Centers (Outsourced Contact Centers) market is segmented into On-Premise CCO, Cloud-based CCO, etc.
Segment by Application, the Outsourced Call Centers (Outsourced Contact Centers) market is segmented into Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others, etc.
Regional and Country-level Analysis
The Outsourced Call Centers (Outsourced Contact Centers) market is analysed and market size information is provided by regions (countries).
The key regions covered in the Outsourced Call Centers (Outsourced Contact Centers) market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.

Competitive Landscape

and Outsourced Call Centers (Outsourced Contact Centers) Market Share Analysis
Outsourced Call Centers (Outsourced Contact Centers) market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Outsourced Call Centers (Outsourced Contact Centers) business, the date to enter into the Outsourced Call Centers (Outsourced Contact Centers) market, Outsourced Call Centers (Outsourced Contact Centers) product introduction, recent developments, etc.
The major vendors include Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata, etc.

This report focuses on the global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Outsourced Call Centers (Outsourced Contact Centers) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata

Market segment by Type, the product can be split into

On-Premise CCO
Cloud-based CCO

Market segment by Application, split into

Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:

To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.
To present the Outsourced Call Centers (Outsourced Contact Centers) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Outsourced Call Centers (Outsourced Contact Centers) are as follows:
History Year: 2015-2019

Base Year:

2019

Estimated Year:

2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.