A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.
The major drivers for upsurge in demand for chatbot software and services include increasing penetration of websites and mobile applications, proliferating demand of intelligent customer engagement, strong need to understand consumer behavior, and adoption of cloud-based technology
Market Analysis and Insights: Global Chatbots Market
In 2019, the global Chatbots market size was US$ 1079.9 million and it is expected to reach US$ 3892.1 million by the end of 2026, with a CAGR of 20.0% during 2021-2026.
Global Chatbots Scope and Market Size
Chatbots market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Chatbots market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Chatbots market is segmented into Software, Services, etc.
Segment by Application, the Chatbots market is segmented into Websites, Contact Centers, Social Media, Mobile Platform, etc.
Regional and Country-level Analysis
The Chatbots market is analysed and market size information is provided by regions (countries).
The key regions covered in the Chatbots market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.

Competitive Landscape

and Chatbots Market Share Analysis
Chatbots market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Chatbots business, the date to enter into the Chatbots market, Chatbots product introduction, recent developments, etc.
The major vendors include Artificial Solutions, IBM Watson, Naunce Communications, eGain Coporation, Creative Virtual, Next IT Corp., CX Company, Speaktoit, Customer, Codebaby, etc.

This report focuses on the global Chatbots status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Chatbots development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

Artificial Solutions
IBM Watson
Naunce Communications
eGain Coporation
Creative Virtual
Next IT Corp.
CX Company
Speaktoit
Customer
Codebaby

Market segment by Type, the product can be split into

Software
Services

Market segment by Application, split into

Websites
Contact Centers
Social Media
Mobile Platform

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:

To analyze global Chatbots status, future forecast, growth opportunity, key market and key players.
To present the Chatbots development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Chatbots are as follows:
History Year: 2015-2019

Base Year:

2019

Estimated Year:

2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.