Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Conversation Intelligence Platform Revenue 1.4 Market Analysis by Type 1.4.1 Global Conversation Intelligence Platform Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud-based 1.4.3 On-premises 1.5 Market by Application 1.5.1 Global Conversation Intelligence Platform Market Share by Application: 2020 VS 2026 1.5.2 Small and Medium Enterprises (SMEs) 1.5.3 Large Enterprises 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Conversation Intelligence Platform Market Perspective (2015-2026) 2.2 Conversation Intelligence Platform Growth Trends by Regions 2.2.1 Conversation Intelligence Platform Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Conversation Intelligence Platform Historic Market Share by Regions (2015-2020) 2.2.3 Conversation Intelligence Platform Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Conversation Intelligence Platform Market Growth Strategy 2.3.6 Primary Interviews with Key Conversation Intelligence Platform Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Conversation Intelligence Platform Players by Market Size 3.1.1 Global Top Conversation Intelligence Platform Players by Revenue (2015-2020) 3.1.2 Global Conversation Intelligence Platform Revenue Market Share by Players (2015-2020) 3.1.3 Global Conversation Intelligence Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Conversation Intelligence Platform Market Concentration Ratio 3.2.1 Global Conversation Intelligence Platform Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Conversation Intelligence Platform Revenue in 2019 3.3 Conversation Intelligence Platform Key Players Head office and Area Served 3.4 Key Players Conversation Intelligence Platform Product Solution and Service 3.5 Date of Enter into Conversation Intelligence Platform Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Conversation Intelligence Platform Historic Market Size by Type (2015-2020) 4.2 Global Conversation Intelligence Platform Forecasted Market Size by Type (2021-2026) 5 Conversation Intelligence Platform Breakdown Data by Application (2015-2026) 5.1 Global Conversation Intelligence Platform Market Size by Application (2015-2020) 5.2 Global Conversation Intelligence Platform Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Conversation Intelligence Platform Market Size (2015-2020) 6.2 Conversation Intelligence Platform Key Players in North America (2019-2020) 6.3 North America Conversation Intelligence Platform Market Size by Type (2015-2020) 6.4 North America Conversation Intelligence Platform Market Size by Application (2015-2020) 7 Europe 7.1 Europe Conversation Intelligence Platform Market Size (2015-2020) 7.2 Conversation Intelligence Platform Key Players in Europe (2019-2020) 7.3 Europe Conversation Intelligence Platform Market Size by Type (2015-2020) 7.4 Europe Conversation Intelligence Platform Market Size by Application (2015-2020) 8 China 8.1 China Conversation Intelligence Platform Market Size (2015-2020) 8.2 Conversation Intelligence Platform Key Players in China (2019-2020) 8.3 China Conversation Intelligence Platform Market Size by Type (2015-2020) 8.4 China Conversation Intelligence Platform Market Size by Application (2015-2020) 9 Japan 9.1 Japan Conversation Intelligence Platform Market Size (2015-2020) 9.2 Conversation Intelligence Platform Key Players in Japan (2019-2020) 9.3 Japan Conversation Intelligence Platform Market Size by Type (2015-2020) 9.4 Japan Conversation Intelligence Platform Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Conversation Intelligence Platform Market Size (2015-2020) 10.2 Conversation Intelligence Platform Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Conversation Intelligence Platform Market Size by Type (2015-2020) 10.4 Southeast Asia Conversation Intelligence Platform Market Size by Application (2015-2020) 11 India 11.1 India Conversation Intelligence Platform Market Size (2015-2020) 11.2 Conversation Intelligence Platform Key Players in India (2019-2020) 11.3 India Conversation Intelligence Platform Market Size by Type (2015-2020) 11.4 India Conversation Intelligence Platform Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Conversation Intelligence Platform Market Size (2015-2020) 12.2 Conversation Intelligence Platform Key Players in Central & South America (2019-2020) 12.3 Central & South America Conversation Intelligence Platform Market Size by Type (2015-2020) 12.4 Central & South America Conversation Intelligence Platform Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Gong.io 13.1.1 Gong.io Company Details 13.1.2 Gong.io Business Overview and Its Total Revenue 13.1.3 Gong.io Conversation Intelligence Platform Introduction 13.1.4 Gong.io Revenue in Conversation Intelligence Platform Business (2015-2020)) 13.1.5 Gong.io Recent Development 13.2 Chorus.ai 13.2.1 Chorus.ai Company Details 13.2.2 Chorus.ai Business Overview and Its Total Revenue 13.2.3 Chorus.ai Conversation Intelligence Platform Introduction 13.2.4 Chorus.ai Revenue in Conversation Intelligence Platform Business (2015-2020) 13.2.5 Chorus.ai Recent Development 13.3 SalesLoft 13.3.1 SalesLoft Company Details 13.3.2 SalesLoft Business Overview and Its Total Revenue 13.3.3 SalesLoft Conversation Intelligence Platform Introduction 13.3.4 SalesLoft Revenue in Conversation Intelligence Platform Business (2015-2020) 13.3.5 SalesLoft Recent Development 13.4 CallRail 13.4.1 CallRail Company Details 13.4.2 CallRail Business Overview and Its Total Revenue 13.4.3 CallRail Conversation Intelligence Platform Introduction 13.4.4 CallRail Revenue in Conversation Intelligence Platform Business (2015-2020) 13.4.5 CallRail Recent Development 13.5 ExecVision 13.5.1 ExecVision Company Details 13.5.2 ExecVision Business Overview and Its Total Revenue 13.5.3 ExecVision Conversation Intelligence Platform Introduction 13.5.4 ExecVision Revenue in Conversation Intelligence Platform Business (2015-2020) 13.5.5 ExecVision Recent Development 13.6 RingDNA 13.6.1 RingDNA Company Details 13.6.2 RingDNA Business Overview and Its Total Revenue 13.6.3 RingDNA Conversation Intelligence Platform Introduction 13.6.4 RingDNA Revenue in Conversation Intelligence Platform Business (2015-2020) 13.6.5 RingDNA Recent Development 13.7 Jiminny 13.7.1 Jiminny Company Details 13.7.2 Jiminny Business Overview and Its Total Revenue 13.7.3 Jiminny Conversation Intelligence Platform Introduction 13.7.4 Jiminny Revenue in Conversation Intelligence Platform Business (2015-2020) 13.7.5 Jiminny Recent Development 13.8 VoiceOps 13.8.1 VoiceOps Company Details 13.8.2 VoiceOps Business Overview and Its Total Revenue 13.8.3 VoiceOps Conversation Intelligence Platform Introduction 13.8.4 VoiceOps Revenue in Conversation Intelligence Platform Business (2015-2020) 13.8.5 VoiceOps Recent Development 13.9 DialogTech 13.9.1 DialogTech Company Details 13.9.2 DialogTech Business Overview and Its Total Revenue 13.9.3 DialogTech Conversation Intelligence Platform Introduction 13.9.4 DialogTech Revenue in Conversation Intelligence Platform Business (2015-2020) 13.9.5 DialogTech Recent Development 13.10 SalesDirector.ai 13.10.1 SalesDirector.ai Company Details 13.10.2 SalesDirector.ai Business Overview and Its Total Revenue 13.10.3 SalesDirector.ai Conversation Intelligence Platform Introduction 13.10.4 SalesDirector.ai Revenue in Conversation Intelligence Platform Business (2015-2020) 13.10.5 SalesDirector.ai Recent Development 13.11 Dialpad Sell 10.11.1 Dialpad Sell Company Details 10.11.2 Dialpad Sell Business Overview and Its Total Revenue 10.11.3 Dialpad Sell Conversation Intelligence Platform Introduction 10.11.4 Dialpad Sell Revenue in Conversation Intelligence Platform Business (2015-2020) 10.11.5 Dialpad Sell Recent Development 13.12 Balto 10.12.1 Balto Company Details 10.12.2 Balto Business Overview and Its Total Revenue 10.12.3 Balto Conversation Intelligence Platform Introduction 10.12.4 Balto Revenue in Conversation Intelligence Platform Business (2015-2020) 10.12.5 Balto Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Conversation Intelligence Platform Key Market Segments Table 2. Key Players Covered: Ranking by Conversation Intelligence Platform Revenue Table 3. Ranking of Global Top Conversation Intelligence Platform Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Conversation Intelligence Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud-based Table 6. Key Players of On-premises Table 7. Global Conversation Intelligence Platform Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Conversation Intelligence Platform Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Conversation Intelligence Platform Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Conversation Intelligence Platform Market Share by Regions (2015-2020) Table 11. Global Conversation Intelligence Platform Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Conversation Intelligence Platform Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Conversation Intelligence Platform Market Growth Strategy Table 17. Main Points Interviewed from Key Conversation Intelligence Platform Players Table 18. Global Conversation Intelligence Platform Revenue by Players (2015-2020) (Million US$) Table 19. Global Conversation Intelligence Platform Market Share by Players (2015-2020) Table 20. Global Top Conversation Intelligence Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversation Intelligence Platform as of 2019) Table 21. Global Conversation Intelligence Platform by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Conversation Intelligence Platform Product Solution and Service Table 24. Date of Enter into Conversation Intelligence Platform Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 27. Global Conversation Intelligence Platform Market Size Share by Type (2015-2020) Table 28. Global Conversation Intelligence Platform Revenue Market Share by Type (2021-2026) Table 29. Global Conversation Intelligence Platform Market Size Share by Application (2015-2020) Table 30. Global Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 31. Global Conversation Intelligence Platform Market Size Share by Application (2021-2026) Table 32. North America Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 33. North America Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 34. North America Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 35. North America Conversation Intelligence Platform Market Share by Type (2015-2020) Table 36. North America Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 37. North America Conversation Intelligence Platform Market Share by Application (2015-2020) Table 38. Europe Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 40. Europe Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 41. Europe Conversation Intelligence Platform Market Share by Type (2015-2020) Table 42. Europe Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 43. Europe Conversation Intelligence Platform Market Share by Application (2015-2020) Table 44. China Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 45. China Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 46. China Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 47. China Conversation Intelligence Platform Market Share by Type (2015-2020) Table 48. China Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 49. China Conversation Intelligence Platform Market Share by Application (2015-2020) Table 50. Japan Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 52. Japan Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 53. Japan Conversation Intelligence Platform Market Share by Type (2015-2020) Table 54. Japan Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 55. Japan Conversation Intelligence Platform Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 58. Southeast Asia Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Conversation Intelligence Platform Market Share by Type (2015-2020) Table 60. Southeast Asia Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Conversation Intelligence Platform Market Share by Application (2015-2020) Table 62. India Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 63. India Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 64. India Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 65. India Conversation Intelligence Platform Market Share by Type (2015-2020) Table 66. India Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 67. India Conversation Intelligence Platform Market Share by Application (2015-2020) Table 68. Central & South America Key Players Conversation Intelligence Platform Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Conversation Intelligence Platform Market Share (2019-2020) Table 70. Central & South America Conversation Intelligence Platform Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Conversation Intelligence Platform Market Share by Type (2015-2020) Table 72. Central & South America Conversation Intelligence Platform Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Conversation Intelligence Platform Market Share by Application (2015-2020) Table 74. Gong.io Company Details Table 75. Gong.io Business Overview Table 76. Gong.io Product Table 77. Gong.io Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 78. Gong.io Recent Development Table 79. Chorus.ai Company Details Table 80. Chorus.ai Business Overview Table 81. Chorus.ai Product Table 82. Chorus.ai Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 83. Chorus.ai Recent Development Table 84. SalesLoft Company Details Table 85. SalesLoft Business Overview Table 86. SalesLoft Product Table 87. SalesLoft Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 88. SalesLoft Recent Development Table 89. CallRail Company Details Table 90. CallRail Business Overview Table 91. CallRail Product Table 92. CallRail Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 93. CallRail Recent Development Table 94. ExecVision Company Details Table 95. ExecVision Business Overview Table 96. ExecVision Product Table 97. ExecVision Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 98. ExecVision Recent Development Table 99. RingDNA Company Details Table 100. RingDNA Business Overview Table 101. RingDNA Product Table 102. RingDNA Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 103. RingDNA Recent Development Table 104. Jiminny Company Details Table 105. Jiminny Business Overview Table 106. Jiminny Product Table 107. Jiminny Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 108. Jiminny Recent Development Table 109. VoiceOps Business Overview Table 110. VoiceOps Product Table 111. VoiceOps Company Details Table 112. VoiceOps Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 113. VoiceOps Recent Development Table 114. DialogTech Company Details Table 115. DialogTech Business Overview Table 116. DialogTech Product Table 117. DialogTech Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 118. DialogTech Recent Development Table 119. SalesDirector.ai Company Details Table 120. SalesDirector.ai Business Overview Table 121. SalesDirector.ai Product Table 122. SalesDirector.ai Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 123. SalesDirector.ai Recent Development Table 124. Dialpad Sell Company Details Table 125. Dialpad Sell Business Overview Table 126. Dialpad Sell Product Table 127. Dialpad Sell Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 128. Dialpad Sell Recent Development Table 129. Balto Company Details Table 130. Balto Business Overview Table 131. Balto Product Table 132. Balto Revenue in Conversation Intelligence Platform Business (2015-2020) (Million US$) Table 133. Balto Recent Development Table 134. Research Programs/Design for This Report Table 135. Key Data Information from Secondary Sources Table 136. Key Data Information from Primary Sources List of Figures Figure 1. Global Conversation Intelligence Platform Market Share by Type: 2020 VS 2026 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Conversation Intelligence Platform Market Share by Application: 2020 VS 2026 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Conversation Intelligence Platform Report Years Considered Figure 8. Global Conversation Intelligence Platform Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Conversation Intelligence Platform Market Share by Regions: 2020 VS 2026 Figure 10. Global Conversation Intelligence Platform Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Conversation Intelligence Platform Market Share by Players in 2019 Figure 13. Global Top Conversation Intelligence Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversation Intelligence Platform as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Conversation Intelligence Platform Revenue in 2019 Figure 15. North America Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Conversation Intelligence Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Gong.io Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Gong.io Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 24. Chorus.ai Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. Chorus.ai Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 26. SalesLoft Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. SalesLoft Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 28. CallRail Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. CallRail Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 30. ExecVision Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. ExecVision Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 32. RingDNA Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. RingDNA Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 34. Jiminny Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Jiminny Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 36. VoiceOps Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. VoiceOps Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 38. DialogTech Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. DialogTech Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 40. SalesDirector.ai Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. SalesDirector.ai Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 42. Dialpad Sell Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Dialpad Sell Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 44. Balto Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. Balto Revenue Growth Rate in Conversation Intelligence Platform Business (2015-2020) Figure 46. Bottom-up and Top-down Approaches for This Report Figure 47. Data Triangulation Figure 48. Key Executives Interviewed

Gong.io Chorus.ai SalesLoft CallRail ExecVision RingDNA Jiminny VoiceOps DialogTech SalesDirector.ai Dialpad Sell Balto