Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Service Level Management Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Service Level Management Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud-Based 1.4.3 On-Premise 1.5 Market by Application 1.5.1 Global Service Level Management Software Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprises 1.5.3 Small and Medium-sized Enterprises (SMEs) 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Service Level Management Software Market Perspective (2015-2026) 2.2 Service Level Management Software Growth Trends by Regions 2.2.1 Service Level Management Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Service Level Management Software Historic Market Share by Regions (2015-2020) 2.2.3 Service Level Management Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Service Level Management Software Market Growth Strategy 2.3.6 Primary Interviews with Key Service Level Management Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Service Level Management Software Players by Market Size 3.1.1 Global Top Service Level Management Software Players by Revenue (2015-2020) 3.1.2 Global Service Level Management Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Service Level Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Service Level Management Software Market Concentration Ratio 3.2.1 Global Service Level Management Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Service Level Management Software Revenue in 2019 3.3 Service Level Management Software Key Players Head office and Area Served 3.4 Key Players Service Level Management Software Product Solution and Service 3.5 Date of Enter into Service Level Management Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Service Level Management Software Historic Market Size by Type (2015-2020) 4.2 Global Service Level Management Software Forecasted Market Size by Type (2021-2026) 5 Service Level Management Software Breakdown Data by Application (2015-2026) 5.1 Global Service Level Management Software Market Size by Application (2015-2020) 5.2 Global Service Level Management Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Service Level Management Software Market Size (2015-2020) 6.2 Service Level Management Software Key Players in North America (2019-2020) 6.3 North America Service Level Management Software Market Size by Type (2015-2020) 6.4 North America Service Level Management Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Service Level Management Software Market Size (2015-2020) 7.2 Service Level Management Software Key Players in Europe (2019-2020) 7.3 Europe Service Level Management Software Market Size by Type (2015-2020) 7.4 Europe Service Level Management Software Market Size by Application (2015-2020) 8 China 8.1 China Service Level Management Software Market Size (2015-2020) 8.2 Service Level Management Software Key Players in China (2019-2020) 8.3 China Service Level Management Software Market Size by Type (2015-2020) 8.4 China Service Level Management Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Service Level Management Software Market Size (2015-2020) 9.2 Service Level Management Software Key Players in Japan (2019-2020) 9.3 Japan Service Level Management Software Market Size by Type (2015-2020) 9.4 Japan Service Level Management Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Service Level Management Software Market Size (2015-2020) 10.2 Service Level Management Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Service Level Management Software Market Size by Type (2015-2020) 10.4 Southeast Asia Service Level Management Software Market Size by Application (2015-2020) 11 India 11.1 India Service Level Management Software Market Size (2015-2020) 11.2 Service Level Management Software Key Players in India (2019-2020) 11.3 India Service Level Management Software Market Size by Type (2015-2020) 11.4 India Service Level Management Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Service Level Management Software Market Size (2015-2020) 12.2 Service Level Management Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Service Level Management Software Market Size by Type (2015-2020) 12.4 Central & South America Service Level Management Software Market Size by Application (2015-2020) 13Key Players Profiles 13.1 ServiceNow 13.1.1 ServiceNow Company Details 13.1.2 ServiceNow Business Overview and Its Total Revenue 13.1.3 ServiceNow Service Level Management Software Introduction 13.1.4 ServiceNow Revenue in Service Level Management Software Business (2015-2020)) 13.1.5 ServiceNow Recent Development 13.2 Micro Focus 13.2.1 Micro Focus Company Details 13.2.2 Micro Focus Business Overview and Its Total Revenue 13.2.3 Micro Focus Service Level Management Software Introduction 13.2.4 Micro Focus Revenue in Service Level Management Software Business (2015-2020) 13.2.5 Micro Focus Recent Development 13.3 SysAid 13.3.1 SysAid Company Details 13.3.2 SysAid Business Overview and Its Total Revenue 13.3.3 SysAid Service Level Management Software Introduction 13.3.4 SysAid Revenue in Service Level Management Software Business (2015-2020) 13.3.5 SysAid Recent Development 13.4 Interlink Software 13.4.1 Interlink Software Company Details 13.4.2 Interlink Software Business Overview and Its Total Revenue 13.4.3 Interlink Software Service Level Management Software Introduction 13.4.4 Interlink Software Revenue in Service Level Management Software Business (2015-2020) 13.4.5 Interlink Software Recent Development 13.5 Alemba 13.5.1 Alemba Company Details 13.5.2 Alemba Business Overview and Its Total Revenue 13.5.3 Alemba Service Level Management Software Introduction 13.5.4 Alemba Revenue in Service Level Management Software Business (2015-2020) 13.5.5 Alemba Recent Development 13.6 Ivanti 13.6.1 Ivanti Company Details 13.6.2 Ivanti Business Overview and Its Total Revenue 13.6.3 Ivanti Service Level Management Software Introduction 13.6.4 Ivanti Revenue in Service Level Management Software Business (2015-2020) 13.6.5 Ivanti Recent Development 13.7 Marval 13.7.1 Marval Company Details 13.7.2 Marval Business Overview and Its Total Revenue 13.7.3 Marval Service Level Management Software Introduction 13.7.4 Marval Revenue in Service Level Management Software Business (2015-2020) 13.7.5 Marval Recent Development 13.8 PhaseWare 13.8.1 PhaseWare Company Details 13.8.2 PhaseWare Business Overview and Its Total Revenue 13.8.3 PhaseWare Service Level Management Software Introduction 13.8.4 PhaseWare Revenue in Service Level Management Software Business (2015-2020) 13.8.5 PhaseWare Recent Development 13.9 NetHelpDesk 13.9.1 NetHelpDesk Company Details 13.9.2 NetHelpDesk Business Overview and Its Total Revenue 13.9.3 NetHelpDesk Service Level Management Software Introduction 13.9.4 NetHelpDesk Revenue in Service Level Management Software Business (2015-2020) 13.9.5 NetHelpDesk Recent Development 13.10 SMART Service Desk 13.10.1 SMART Service Desk Company Details 13.10.2 SMART Service Desk Business Overview and Its Total Revenue 13.10.3 SMART Service Desk Service Level Management Software Introduction 13.10.4 SMART Service Desk Revenue in Service Level Management Software Business (2015-2020) 13.10.5 SMART Service Desk Recent Development 13.11 Autotask 10.11.1 Autotask Company Details 10.11.2 Autotask Business Overview and Its Total Revenue 10.11.3 Autotask Service Level Management Software Introduction 10.11.4 Autotask Revenue in Service Level Management Software Business (2015-2020) 10.11.5 Autotask Recent Development 13.12 bpm'online 10.12.1 bpm'online Company Details 10.12.2 bpm'online Business Overview and Its Total Revenue 10.12.3 bpm'online Service Level Management Software Introduction 10.12.4 bpm'online Revenue in Service Level Management Software Business (2015-2020) 10.12.5 bpm'online Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Service Level Management Software Key Market Segments Table 2. Key Players Covered: Ranking by Service Level Management Software Revenue Table 3. Ranking of Global Top Service Level Management Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Service Level Management Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud-Based Table 6. Key Players of On-Premise Table 7. Global Service Level Management Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Service Level Management Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Service Level Management Software Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Service Level Management Software Market Share by Regions (2015-2020) Table 11. Global Service Level Management Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Service Level Management Software Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Service Level Management Software Market Growth Strategy Table 17. Main Points Interviewed from Key Service Level Management Software Players Table 18. Global Service Level Management Software Revenue by Players (2015-2020) (Million US$) Table 19. Global Service Level Management Software Market Share by Players (2015-2020) Table 20. Global Top Service Level Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Level Management Software as of 2019) Table 21. Global Service Level Management Software by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Service Level Management Software Product Solution and Service Table 24. Date of Enter into Service Level Management Software Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 27. Global Service Level Management Software Market Size Share by Type (2015-2020) Table 28. Global Service Level Management Software Revenue Market Share by Type (2021-2026) Table 29. Global Service Level Management Software Market Size Share by Application (2015-2020) Table 30. Global Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 31. Global Service Level Management Software Market Size Share by Application (2021-2026) Table 32. North America Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 33. North America Key Players Service Level Management Software Market Share (2019-2020) Table 34. North America Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 35. North America Service Level Management Software Market Share by Type (2015-2020) Table 36. North America Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 37. North America Service Level Management Software Market Share by Application (2015-2020) Table 38. Europe Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Service Level Management Software Market Share (2019-2020) Table 40. Europe Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 41. Europe Service Level Management Software Market Share by Type (2015-2020) Table 42. Europe Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 43. Europe Service Level Management Software Market Share by Application (2015-2020) Table 44. China Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 45. China Key Players Service Level Management Software Market Share (2019-2020) Table 46. China Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 47. China Service Level Management Software Market Share by Type (2015-2020) Table 48. China Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 49. China Service Level Management Software Market Share by Application (2015-2020) Table 50. Japan Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Service Level Management Software Market Share (2019-2020) Table 52. Japan Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 53. Japan Service Level Management Software Market Share by Type (2015-2020) Table 54. Japan Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 55. Japan Service Level Management Software Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Service Level Management Software Market Share (2019-2020) Table 58. Southeast Asia Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Service Level Management Software Market Share by Type (2015-2020) Table 60. Southeast Asia Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Service Level Management Software Market Share by Application (2015-2020) Table 62. India Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 63. India Key Players Service Level Management Software Market Share (2019-2020) Table 64. India Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 65. India Service Level Management Software Market Share by Type (2015-2020) Table 66. India Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 67. India Service Level Management Software Market Share by Application (2015-2020) Table 68. Central & South America Key Players Service Level Management Software Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Service Level Management Software Market Share (2019-2020) Table 70. Central & South America Service Level Management Software Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Service Level Management Software Market Share by Type (2015-2020) Table 72. Central & South America Service Level Management Software Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Service Level Management Software Market Share by Application (2015-2020) Table 74. ServiceNow Company Details Table 75. ServiceNow Business Overview Table 76. ServiceNow Product Table 77. ServiceNow Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 78. ServiceNow Recent Development Table 79. Micro Focus Company Details Table 80. Micro Focus Business Overview Table 81. Micro Focus Product Table 82. Micro Focus Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 83. Micro Focus Recent Development Table 84. SysAid Company Details Table 85. SysAid Business Overview Table 86. SysAid Product Table 87. SysAid Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 88. SysAid Recent Development Table 89. Interlink Software Company Details Table 90. Interlink Software Business Overview Table 91. Interlink Software Product Table 92. Interlink Software Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 93. Interlink Software Recent Development Table 94. Alemba Company Details Table 95. Alemba Business Overview Table 96. Alemba Product Table 97. Alemba Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 98. Alemba Recent Development Table 99. Ivanti Company Details Table 100. Ivanti Business Overview Table 101. Ivanti Product Table 102. Ivanti Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 103. Ivanti Recent Development Table 104. Marval Company Details Table 105. Marval Business Overview Table 106. Marval Product Table 107. Marval Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 108. Marval Recent Development Table 109. PhaseWare Business Overview Table 110. PhaseWare Product Table 111. PhaseWare Company Details Table 112. PhaseWare Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 113. PhaseWare Recent Development Table 114. NetHelpDesk Company Details Table 115. NetHelpDesk Business Overview Table 116. NetHelpDesk Product Table 117. NetHelpDesk Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 118. NetHelpDesk Recent Development Table 119. SMART Service Desk Company Details Table 120. SMART Service Desk Business Overview Table 121. SMART Service Desk Product Table 122. SMART Service Desk Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 123. SMART Service Desk Recent Development Table 124. Autotask Company Details Table 125. Autotask Business Overview Table 126. Autotask Product Table 127. Autotask Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 128. Autotask Recent Development Table 129. bpm'online Company Details Table 130. bpm'online Business Overview Table 131. bpm'online Product Table 132. bpm'online Revenue in Service Level Management Software Business (2015-2020) (Million US$) Table 133. bpm'online Recent Development Table 134. Research Programs/Design for This Report Table 135. Key Data Information from Secondary Sources Table 136. Key Data Information from Primary Sources List of Figures Figure 1. Global Service Level Management Software Market Share by Type: 2020 VS 2026 Figure 2. Cloud-Based Features Figure 3. On-Premise Features Figure 4. Global Service Level Management Software Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprises Case Studies Figure 6. Small and Medium-sized Enterprises (SMEs) Case Studies Figure 7. Service Level Management Software Report Years Considered Figure 8. Global Service Level Management Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Service Level Management Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Service Level Management Software Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Service Level Management Software Market Share by Players in 2019 Figure 13. Global Top Service Level Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Level Management Software as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Service Level Management Software Revenue in 2019 Figure 15. North America Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Service Level Management Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. ServiceNow Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. ServiceNow Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 24. Micro Focus Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. Micro Focus Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 26. SysAid Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. SysAid Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 28. Interlink Software Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Interlink Software Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 30. Alemba Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Alemba Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 32. Ivanti Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. Ivanti Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 34. Marval Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Marval Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 36. PhaseWare Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. PhaseWare Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 38. NetHelpDesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. NetHelpDesk Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 40. SMART Service Desk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. SMART Service Desk Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 42. Autotask Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Autotask Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 44. bpm'online Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. bpm'online Revenue Growth Rate in Service Level Management Software Business (2015-2020) Figure 46. Bottom-up and Top-down Approaches for This Report Figure 47. Data Triangulation Figure 48. Key Executives Interviewed

ServiceNow Micro Focus SysAid Interlink Software Alemba Ivanti Marval PhaseWare NetHelpDesk SMART Service Desk Autotask bpm'online