Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Instant Messaging and Chat Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Instant Messaging and Chat Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 PC 1.4.3 Mobile 1.5 Market by Application 1.5.1 Global Instant Messaging and Chat Software Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprises 1.5.3 SMEs 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 Instant Messaging and Chat Software Market Perspective (2015-2026) 2.2 Instant Messaging and Chat Software Growth Trends by Regions 2.2.1 Instant Messaging and Chat Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Instant Messaging and Chat Software Historic Market Share by Regions (2015-2020) 2.2.3 Instant Messaging and Chat Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Instant Messaging and Chat Software Market Growth Strategy 2.3.6 Primary Interviews with Key Instant Messaging and Chat Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Instant Messaging and Chat Software Players by Market Size 3.1.1 Global Top Instant Messaging and Chat Software Players by Revenue (2015-2020) 3.1.2 Global Instant Messaging and Chat Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Instant Messaging and Chat Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Instant Messaging and Chat Software Market Concentration Ratio 3.2.1 Global Instant Messaging and Chat Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Instant Messaging and Chat Software Revenue in 2019 3.3 Instant Messaging and Chat Software Key Players Head office and Area Served 3.4 Key Players Instant Messaging and Chat Software Product Solution and Service 3.5 Date of Enter into Instant Messaging and Chat Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Instant Messaging and Chat Software Historic Market Size by Type (2015-2020) 4.2 Global Instant Messaging and Chat Software Forecasted Market Size by Type (2021-2026) 5 Instant Messaging and Chat Software Breakdown Data by Application (2015-2026) 5.1 Global Instant Messaging and Chat Software Market Size by Application (2015-2020) 5.2 Global Instant Messaging and Chat Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Instant Messaging and Chat Software Market Size (2015-2020) 6.2 Instant Messaging and Chat Software Key Players in North America (2019-2020) 6.3 North America Instant Messaging and Chat Software Market Size by Type (2015-2020) 6.4 North America Instant Messaging and Chat Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Instant Messaging and Chat Software Market Size (2015-2020) 7.2 Instant Messaging and Chat Software Key Players in Europe (2019-2020) 7.3 Europe Instant Messaging and Chat Software Market Size by Type (2015-2020) 7.4 Europe Instant Messaging and Chat Software Market Size by Application (2015-2020) 8 China 8.1 China Instant Messaging and Chat Software Market Size (2015-2020) 8.2 Instant Messaging and Chat Software Key Players in China (2019-2020) 8.3 China Instant Messaging and Chat Software Market Size by Type (2015-2020) 8.4 China Instant Messaging and Chat Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Instant Messaging and Chat Software Market Size (2015-2020) 9.2 Instant Messaging and Chat Software Key Players in Japan (2019-2020) 9.3 Japan Instant Messaging and Chat Software Market Size by Type (2015-2020) 9.4 Japan Instant Messaging and Chat Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Instant Messaging and Chat Software Market Size (2015-2020) 10.2 Instant Messaging and Chat Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Instant Messaging and Chat Software Market Size by Type (2015-2020) 10.4 Southeast Asia Instant Messaging and Chat Software Market Size by Application (2015-2020) 11 India 11.1 India Instant Messaging and Chat Software Market Size (2015-2020) 11.2 Instant Messaging and Chat Software Key Players in India (2019-2020) 11.3 India Instant Messaging and Chat Software Market Size by Type (2015-2020) 11.4 India Instant Messaging and Chat Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Instant Messaging and Chat Software Market Size (2015-2020) 12.2 Instant Messaging and Chat Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Instant Messaging and Chat Software Market Size by Type (2015-2020) 12.4 Central & South America Instant Messaging and Chat Software Market Size by Application (2015-2020) 13Key Players Profiles 13.1 Liscio 13.1.1 Liscio Company Details 13.1.2 Liscio Business Overview and Its Total Revenue 13.1.3 Liscio Instant Messaging and Chat Software Introduction 13.1.4 Liscio Revenue in Instant Messaging and Chat Software Business (2015-2020)) 13.1.5 Liscio Recent Development 13.2 Mirrorfly 13.2.1 Mirrorfly Company Details 13.2.2 Mirrorfly Business Overview and Its Total Revenue 13.2.3 Mirrorfly Instant Messaging and Chat Software Introduction 13.2.4 Mirrorfly Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.2.5 Mirrorfly Recent Development 13.3 LiveAgent 13.3.1 LiveAgent Company Details 13.3.2 LiveAgent Business Overview and Its Total Revenue 13.3.3 LiveAgent Instant Messaging and Chat Software Introduction 13.3.4 LiveAgent Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.3.5 LiveAgent Recent Development 13.4 Genesys 13.4.1 Genesys Company Details 13.4.2 Genesys Business Overview and Its Total Revenue 13.4.3 Genesys Instant Messaging and Chat Software Introduction 13.4.4 Genesys Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.4.5 Genesys Recent Development 13.5 Zoho 13.5.1 Zoho Company Details 13.5.2 Zoho Business Overview and Its Total Revenue 13.5.3 Zoho Instant Messaging and Chat Software Introduction 13.5.4 Zoho Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.5.5 Zoho Recent Development 13.6 Salesforce 13.6.1 Salesforce Company Details 13.6.2 Salesforce Business Overview and Its Total Revenue 13.6.3 Salesforce Instant Messaging and Chat Software Introduction 13.6.4 Salesforce Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.6.5 Salesforce Recent Development 13.7 Skype 13.7.1 Skype Company Details 13.7.2 Skype Business Overview and Its Total Revenue 13.7.3 Skype Instant Messaging and Chat Software Introduction 13.7.4 Skype Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.7.5 Skype Recent Development 13.8 Slack 13.8.1 Slack Company Details 13.8.2 Slack Business Overview and Its Total Revenue 13.8.3 Slack Instant Messaging and Chat Software Introduction 13.8.4 Slack Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.8.5 Slack Recent Development 13.9 Twist 13.9.1 Twist Company Details 13.9.2 Twist Business Overview and Its Total Revenue 13.9.3 Twist Instant Messaging and Chat Software Introduction 13.9.4 Twist Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.9.5 Twist Recent Development 13.10 Freshchat 13.10.1 Freshchat Company Details 13.10.2 Freshchat Business Overview and Its Total Revenue 13.10.3 Freshchat Instant Messaging and Chat Software Introduction 13.10.4 Freshchat Revenue in Instant Messaging and Chat Software Business (2015-2020) 13.10.5 Freshchat Recent Development 13.11 Zendesk 10.11.1 Zendesk Company Details 10.11.2 Zendesk Business Overview and Its Total Revenue 10.11.3 Zendesk Instant Messaging and Chat Software Introduction 10.11.4 Zendesk Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.11.5 Zendesk Recent Development 13.12 Nextiva 10.12.1 Nextiva Company Details 10.12.2 Nextiva Business Overview and Its Total Revenue 10.12.3 Nextiva Instant Messaging and Chat Software Introduction 10.12.4 Nextiva Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.12.5 Nextiva Recent Development 13.13 Flock 10.13.1 Flock Company Details 10.13.2 Flock Business Overview and Its Total Revenue 10.13.3 Flock Instant Messaging and Chat Software Introduction 10.13.4 Flock Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.13.5 Flock Recent Development 13.14 HelpCrunch 10.14.1 HelpCrunch Company Details 10.14.2 HelpCrunch Business Overview and Its Total Revenue 10.14.3 HelpCrunch Instant Messaging and Chat Software Introduction 10.14.4 HelpCrunch Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.14.5 HelpCrunch Recent Development 13.15 Quire 10.15.1 Quire Company Details 10.15.2 Quire Business Overview and Its Total Revenue 10.15.3 Quire Instant Messaging and Chat Software Introduction 10.15.4 Quire Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.15.5 Quire Recent Development 13.16 Talkspirit 10.16.1 Talkspirit Company Details 10.16.2 Talkspirit Business Overview and Its Total Revenue 10.16.3 Talkspirit Instant Messaging and Chat Software Introduction 10.16.4 Talkspirit Revenue in Instant Messaging and Chat Software Business (2015-2020) 10.16.5 Talkspirit Recent Development 14Analyst's Viewpoints/Conclusions 15Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Instant Messaging and Chat Software Key Market Segments Table 2. Key Players Covered: Ranking by Instant Messaging and Chat Software Revenue Table 3. Ranking of Global Top Instant Messaging and Chat Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Instant Messaging and Chat Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of PC Table 6. Key Players of Mobile Table 7. Global Instant Messaging and Chat Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Instant Messaging and Chat Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Instant Messaging and Chat Software Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Instant Messaging and Chat Software Market Share by Regions (2015-2020) Table 11. Global Instant Messaging and Chat Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Instant Messaging and Chat Software Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Instant Messaging and Chat Software Market Growth Strategy Table 17. Main Points Interviewed from Key Instant Messaging and Chat Software Players Table 18. Global Instant Messaging and Chat Software Revenue by Players (2015-2020) (Million US$) Table 19. Global Instant Messaging and Chat Software Market Share by Players (2015-2020) Table 20. Global Top Instant Messaging and Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Instant Messaging and Chat Software as of 2019) Table 21. Global Instant Messaging and Chat Software by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Instant Messaging and Chat Software Product Solution and Service Table 24. Date of Enter into Instant Messaging and Chat Software Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 27. Global Instant Messaging and Chat Software Market Size Share by Type (2015-2020) Table 28. Global Instant Messaging and Chat Software Revenue Market Share by Type (2021-2026) Table 29. Global Instant Messaging and Chat Software Market Size Share by Application (2015-2020) Table 30. Global Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 31. Global Instant Messaging and Chat Software Market Size Share by Application (2021-2026) Table 32. North America Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 33. North America Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 34. North America Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 35. North America Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 36. North America Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 37. North America Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 38. Europe Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 40. Europe Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 41. Europe Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 42. Europe Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 43. Europe Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 44. China Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 45. China Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 46. China Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 47. China Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 48. China Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 49. China Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 50. Japan Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 52. Japan Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 53. Japan Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 54. Japan Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 55. Japan Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 58. Southeast Asia Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 60. Southeast Asia Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 62. India Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 63. India Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 64. India Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 65. India Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 66. India Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 67. India Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 68. Central & South America Key Players Instant Messaging and Chat Software Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Instant Messaging and Chat Software Market Share (2019-2020) Table 70. Central & South America Instant Messaging and Chat Software Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Instant Messaging and Chat Software Market Share by Type (2015-2020) Table 72. Central & South America Instant Messaging and Chat Software Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Instant Messaging and Chat Software Market Share by Application (2015-2020) Table 74. Liscio Company Details Table 75. Liscio Business Overview Table 76. Liscio Product Table 77. Liscio Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 78. Liscio Recent Development Table 79. Mirrorfly Company Details Table 80. Mirrorfly Business Overview Table 81. Mirrorfly Product Table 82. Mirrorfly Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 83. Mirrorfly Recent Development Table 84. LiveAgent Company Details Table 85. LiveAgent Business Overview Table 86. LiveAgent Product Table 87. LiveAgent Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 88. LiveAgent Recent Development Table 89. Genesys Company Details Table 90. Genesys Business Overview Table 91. Genesys Product Table 92. Genesys Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 93. Genesys Recent Development Table 94. Zoho Company Details Table 95. Zoho Business Overview Table 96. Zoho Product Table 97. Zoho Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 98. Zoho Recent Development Table 99. Salesforce Company Details Table 100. Salesforce Business Overview Table 101. Salesforce Product Table 102. Salesforce Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 103. Salesforce Recent Development Table 104. Skype Company Details Table 105. Skype Business Overview Table 106. Skype Product Table 107. Skype Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 108. Skype Recent Development Table 109. Slack Business Overview Table 110. Slack Product Table 111. Slack Company Details Table 112. Slack Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 113. Slack Recent Development Table 114. Twist Company Details Table 115. Twist Business Overview Table 116. Twist Product Table 117. Twist Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 118. Twist Recent Development Table 119. Freshchat Company Details Table 120. Freshchat Business Overview Table 121. Freshchat Product Table 122. Freshchat Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 123. Freshchat Recent Development Table 124. Zendesk Company Details Table 125. Zendesk Business Overview Table 126. Zendesk Product Table 127. Zendesk Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 128. Zendesk Recent Development Table 129. Nextiva Company Details Table 130. Nextiva Business Overview Table 131. Nextiva Product Table 132. Nextiva Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 133. Nextiva Recent Development Table 134. Flock Company Details Table 135. Flock Business Overview Table 136. Flock Product Table 137. Flock Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 138. Flock Recent Development Table 139. HelpCrunch Company Details Table 140. HelpCrunch Business Overview Table 141. HelpCrunch Product Table 142. HelpCrunch Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 143. HelpCrunch Recent Development Table 144. Quire Company Details Table 145. Quire Business Overview Table 146. Quire Product Table 147. Quire Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 148. Quire Recent Development Table 149. Talkspirit Company Details Table 150. Talkspirit Business Overview Table 151. Talkspirit Product Table 152. Talkspirit Revenue in Instant Messaging and Chat Software Business (2015-2020) (Million US$) Table 153. Talkspirit Recent Development Table 154. Research Programs/Design for This Report Table 155. Key Data Information from Secondary Sources Table 156. Key Data Information from Primary Sources List of Figures Figure 1. Global Instant Messaging and Chat Software Market Share by Type: 2020 VS 2026 Figure 2. PC Features Figure 3. Mobile Features Figure 4. Global Instant Messaging and Chat Software Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Instant Messaging and Chat Software Report Years Considered Figure 8. Global Instant Messaging and Chat Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Instant Messaging and Chat Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Instant Messaging and Chat Software Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Instant Messaging and Chat Software Market Share by Players in 2019 Figure 13. Global Top Instant Messaging and Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Instant Messaging and Chat Software as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Instant Messaging and Chat Software Revenue in 2019 Figure 15. North America Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Instant Messaging and Chat Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Liscio Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Liscio Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 24. Mirrorfly Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. Mirrorfly Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 26. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. LiveAgent Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 28. Genesys Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Genesys Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 30. Zoho Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Zoho Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 32. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. Salesforce Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 34. Skype Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Skype Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 36. Slack Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. Slack Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 38. Twist Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Twist Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 40. Freshchat Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. Freshchat Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 42. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 43. Zendesk Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 44. Nextiva Total Revenue (US$ Million): 2019 Compared with 2018 Figure 45. Nextiva Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 46. Flock Total Revenue (US$ Million): 2019 Compared with 2018 Figure 47. Flock Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 48. HelpCrunch Total Revenue (US$ Million): 2019 Compared with 2018 Figure 49. HelpCrunch Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 50. Quire Total Revenue (US$ Million): 2019 Compared with 2018 Figure 51. Quire Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 52. Talkspirit Total Revenue (US$ Million): 2019 Compared with 2018 Figure 53. Talkspirit Revenue Growth Rate in Instant Messaging and Chat Software Business (2015-2020) Figure 54. Bottom-up and Top-down Approaches for This Report Figure 55. Data Triangulation Figure 56. Key Executives Interviewed

Liscio Mirrorfly LiveAgent Genesys Zoho Salesforce Skype Slack Twist Freshchat Zendesk Nextiva Flock HelpCrunch Quire Talkspirit