PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT • 2.1 Preface • 2.2 Preface • 2.3 Currency conversion rates for US$ PART 03: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Value chain analysis • Market segmentation analysis PART 04: MARKET SIZING • Market definition • Market sizing 2019 • Market outlook • Market size and forecast 2019-2024 PART 05: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 06: MARKET SEGMENTATION BY TYPE • Market segmentation by type • Comparison by type • Text - Market size and forecast 2019-2024 • Voice - Market size and forecast 2019-2024 • Market opportunity by type PART 07: CUSTOMER LANDSCAPE PART 08: GEOGRAPHIC LANDSCAPE • Geographic segmentation • Geographic comparison • North America - Market size and forecast 2019-2024 • APAC - Market size and forecast 2019-2024 • Europe - Market size and forecast 2019-2024 • South America - Market size and forecast 2019-2024 • MEA - Market size and forecast 2019-2024 • Key leading countries • Market opportunity PART 09: DECISION FRAMEWORK PART 10: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 11: MARKET TRENDS • Rise in customer engagement through social media platforms • Increasing adoption of smartphones • Growing demand for vernacular chatbots • PART 12: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive scenario PART 13: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Alphabet Inc. • Amazon.com Inc. • Baidu Inc. • Conversica Inc. • Haptik Inc. • International Business Machines Corp. • Microsoft Corp. • Nuance Communications Inc. • Oracle Corp. • SAP SE PART 14: APPENDIX • Research methodology • List of abbreviations • Definition of market positioning of vendors PART 15: EXPLORE TECHNAVIO   Exhibit 01: Vendors: Key product offerings Exhibit 02: Global application software market Exhibit 03: Segments of the global application software market Exhibit 04: Market characteristics Exhibit 05: Market segments Exhibit 06: Market definition - Inclusions and exclusions checklist Exhibit 07: Market size 2019 Exhibit 08: Global market: Size and forecast 2019-2024 ($ millions) Exhibit 09: Global market: Year-over-year growth 2020-2024 (%) Exhibit 10: Five forces analysis 2019 Exhibit 11: Five forces analysis 2024 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2019 Exhibit 18: Type - Market share 2019-2024 (%) Exhibit 19: Comparison by type Exhibit 20: Text - Market size and forecast 2019-2024 ($ millions) Exhibit 21: Text - Year-over-year growth 2020-2024 (%) Exhibit 22: Voice - Market size and forecast 2019-2024 ($ millions) Exhibit 23: Voice - Year-over-year growth 2020-2024 (%) Exhibit 24: Market opportunity by type Exhibit 25: Customer landscape Exhibit 26: Market share by geography 2019-2024 (%) Exhibit 27: Geographic comparison Exhibit 28: North America - Market size and forecast 2019-2024 ($ millions) Exhibit 29: North America - Year-over-year growth 2020-2024 (%) Exhibit 30: APAC - Market size and forecast 2019-2024 ($ millions) Exhibit 31: APAC - Year-over-year growth 2020-2024 (%) Exhibit 32: Europe - Market size and forecast 2019-2024 ($ millions) Exhibit 33: Europe - Year-over-year growth 2020-2024 (%) Exhibit 34: South America - Market size and forecast 2019-2024 ($ millions) Exhibit 35: South America - Year-over-year growth 2020-2024 (%) Exhibit 36: MEA - Market size and forecast 2019-2024 ($ millions) Exhibit 37: MEA - Year-over-year growth 2020-2024 (%) Exhibit 38: Key leading countries Exhibit 39: Market opportunity Exhibit 40: Impact of drivers and challenges Exhibit 41: Vendor landscape Exhibit 42: Landscape disruption Exhibit 43: Vendors covered Exhibit 44: Vendor classification Exhibit 45: Market positioning of vendors Exhibit 46: Alphabet Inc. - Vendor overview Exhibit 47: Alphabet Inc. - Business segments Exhibit 48: Alphabet Inc. - Organizational developments Exhibit 49: Alphabet Inc. - Geographic focus Exhibit 50: Alphabet Inc. - Segment focus Exhibit 51: Alphabet Inc. - Key offerings Exhibit 52: Amazon.com Inc. - Vendor overview Exhibit 53: Amazon.com Inc. - Business segments Exhibit 54: Amazon.com Inc. - Organizational developments Exhibit 55: Amazon.com Inc. - Geographic focus Exhibit 56: Amazon.com Inc. - Segment focus Exhibit 57: Amazon.com Inc. - Key offerings Exhibit 58: Baidu Inc. - Vendor overview Exhibit 59: Baidu Inc. - Business segments Exhibit 60: Baidu Inc. - Organizational developments Exhibit 61: Baidu Inc. - Segment focus Exhibit 62: Baidu Inc. - Key offerings Exhibit 63: Conversica Inc. - Vendor overview Exhibit 64: Conversica Inc. - Product segments Exhibit 65: Conversica Inc. - Organizational developments Exhibit 66: Conversica Inc. - Key offerings Exhibit 67: Haptik Inc. - Vendor overview Exhibit 68: Haptik Inc. - Business segments Exhibit 69: Haptik Inc. - Organizational developments Exhibit 70: Haptik Inc. - Key offerings Exhibit 71: International Business Machines Corp. - Vendor overview Exhibit 72: International Business Machines Corp. - Business segments Exhibit 73: International Business Machines Corp. - Organizational developments Exhibit 74: International Business Machines Corp. - Geographic focus Exhibit 75: International Business Machines Corp. - Segment focus Exhibit 76: International Business Machines Corp. - Key offerings Exhibit 77: Microsoft Corp. - Vendor overview Exhibit 78: Microsoft Corp. - Business segments Exhibit 79: Microsoft Corp. - Organizational developments Exhibit 80: Microsoft Corp. - Geographic focus Exhibit 81: Microsoft Corp. - Segment focus Exhibit 82: Microsoft Corp. - Key offerings Exhibit 83: Nuance Communications Inc. - Vendor overview Exhibit 84: Nuance Communications Inc. - Business segments Exhibit 85: Nuance Communications Inc. - Organizational developments Exhibit 86: Nuance Communications Inc. - Geographic focus Exhibit 87: Nuance Communications Inc. - Segment focus Exhibit 88: Nuance Communications Inc. - Key offerings Exhibit 89: Oracle Corp. - Vendor overview Exhibit 90: Oracle Corp. - Business segments Exhibit 91: Oracle Corp. - Organizational developments Exhibit 92: Oracle Corp. - Geographic focus Exhibit 93: Oracle Corp. - Segment focus Exhibit 94: Oracle Corp. - Key offerings Exhibit 95: SAP SE - Vendor overview Exhibit 96: SAP SE - Business segments Exhibit 97: SAP SE - Organizational developments Exhibit 98: SAP SE - Geographic focus Exhibit 99: SAP SE - Segment focus Exhibit 100: SAP SE - Key offerings Exhibit 101: Validation techniques employed for market sizing Exhibit 102: Definition of market positioning of vendors

Alphabet Inc., Amazon.com Inc., Baidu Inc., Conversica Inc., Haptik Inc., International Business Machines Corp., Microsoft Corp., Nuance Communications Inc., Oracle Corp., and SAP SE.