PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT 2.1 Preface 2.2 Preface 2.3 Currency conversion rates for US$ PART 03: MARKET LANDSCAPE Market ecosystem Market characteristics Market segmentation analysis PART 04: MARKET SIZING Market definition Market sizing 2018 Market size and forecast 2018-2023 PART 05: FIVE FORCES ANALYSIS Bargaining power of buyers Bargaining power of suppliers Threat of new entrants Threat of substitutes Threat of rivalry Market condition PART 06: MARKET SEGMENTATION BY END-USER Market segmentation by end-user Comparison by end-user Large enterprise - Market size and forecast 2018-2023 Small and medium-sized enterprise - Market size and forecast 2018-2023 Market opportunity by end-user PART 07: CUSTOMER LANDSCAPE PART 08: GEOGRAPHIC LANDSCAPE Geographic segmentation Geographic comparison North America - Market size and forecast 2018-2023 Europe - Market size and forecast 2018-2023 APAC - Market size and forecast 2018-2023 South America - Market size and forecast 2018-2023 MEA - Market size and forecast 2018-2023 Key leading countries Market opportunity PART 09: DECISION FRAMEWORK PART 10: DRIVERS AND CHALLENGES Market drivers Market challenges PART 11: MARKET TRENDS Growing use of AI integrated with voice and speech analytics Proliferation of predictive analytics in voice and speech analytics Increasing demand for monitoring employee emotions PART 12: VENDOR LANDSCAPE Overview Landscape disruption Competitive scenario PART 13: VENDOR ANALYSIS Vendors covered Vendor classification Market positioning of vendors audEERING GmbH Avaya Holdings Corp. Beyond Verbal Invoca Inc. NICE Ltd. ThoughtSpot Inc. Uniphore Software Systems Pvt. Ltd. Verint Systems Inc. VoiceBase Inc. VoiceSense Ltd. PART 14: APPENDIX Research methodology List of abbreviations Definition of market positioning of vendors PART 15: EXPLORE TECHNAVIO   Exhibit 01: Vendors: Key product offerings Exhibit 02: Global information technology (IT) spending market Exhibit 03: Segments of global information technology (IT) spending market Exhibit 04: Market characteristics Exhibit 05: Market segments Exhibit 06: Market definition - Inclusions and exclusions checklist Exhibit 07: Market size 2018 Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions) Exhibit 09: Global market: Year-over-year growth 2019-2023 (%) Exhibit 10: Five forces analysis 2018 Exhibit 11: Five forces analysis 2023 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2018 Exhibit 18: End-user - Market share 2018-2023 (%) Exhibit 19: Comparison by end-user Exhibit 20: Large enterprise - Market size and forecast 2018-2023 ($ millions) Exhibit 21: Large enterprise - Year-over-year growth 2019-2023 (%) Exhibit 22: Small and medium-sized enterprise - Market size and forecast 2018-2023 ($ millions) Exhibit 23: Small and medium-sized enterprise - Year-over-year growth 2019-2023 (%) Exhibit 24: Market opportunity by end-user Exhibit 25: Customer landscape Exhibit 26: Market share by geography 2018-2023 (%) Exhibit 27: Geographic comparison Exhibit 28: North America - Market size and forecast 2018-2023 ($ millions) Exhibit 29: North America - Year-over-year growth 2019-2023 (%) Exhibit 30: Europe - Market size and forecast 2018-2023 ($ millions) Exhibit 31: Europe - Year-over-year growth 2019-2023 (%) Exhibit 32: APAC - Market size and forecast 2018-2023 ($ millions) Exhibit 33: APAC - Year-over-year growth 2019-2023 (%) Exhibit 34: South America - Market size and forecast 2018-2023 ($ millions) Exhibit 35: South America - Year-over-year growth 2019-2023 (%) Exhibit 36: MEA - Market size and forecast 2018-2023 ($ millions) Exhibit 37: MEA - Year-over-year growth 2019-2023 (%) Exhibit 38: Key leading countries Exhibit 39: Market opportunity Exhibit 40: Impact of drivers and challenges Exhibit 41: Vendor landscape Exhibit 42: Landscape disruption Exhibit 43: Vendors covered Exhibit 44: Vendor classification Exhibit 45: Market positioning of vendors Exhibit 46: audEERING GmbH - Vendor overview Exhibit 47: audEERING GmbH - Product segments Exhibit 48: audEERING GmbH - Organizational developments Exhibit 49: audEERING GmbH - Key offerings Exhibit 50: Avaya Holdings Corp. - Vendor overview Exhibit 51: Avaya Holdings Corp. - Business segments Exhibit 52: Avaya Holdings Corp. - Organizational developments Exhibit 53: Avaya Holdings Corp. - Geographic focus Exhibit 54: Avaya Holdings Corp. - Segment focus Exhibit 55: Avaya Holdings Corp. - Key offerings Exhibit 56: Beyond Verbal - Vendor overview Exhibit 57: Beyond Verbal - Business segments Exhibit 58: Beyond Verbal - Key offerings Exhibit 59: Invoca Inc. - Vendor overview Exhibit 60: Invoca Inc. - Product segments Exhibit 61: Invoca Inc. - Organizational developments Exhibit 62: Invoca Inc. - Key offerings Exhibit 63: NICE Ltd. - Vendor overview Exhibit 64: NICE Ltd. - Product segments Exhibit 65: NICE Ltd. - Organizational developments Exhibit 66: NICE Ltd. - Geographic focus Exhibit 67: NICE Ltd. - Segment focus Exhibit 68: NICE Ltd. - Key offerings Exhibit 69: ThoughtSpot Inc. - Vendor overview Exhibit 70: ThoughtSpot Inc. - Business segments Exhibit 71: ThoughtSpot Inc. - Organizational developments Exhibit 72: ThoughtSpot Inc. - Key offerings Exhibit 73: Uniphore Software Systems Pvt. Ltd. - Vendor overview Exhibit 74: Uniphore Software Systems Pvt. Ltd. - Business segments Exhibit 75: Uniphore Software Systems Pvt. Ltd. - Organizational developments Exhibit 76: Uniphore Software Systems Pvt. Ltd. - Key offerings Exhibit 77: Verint Systems Inc. - Vendor overview Exhibit 78: Verint Systems Inc. - Business segments Exhibit 79: Verint Systems Inc. - Organizational developments Exhibit 80: Verint Systems Inc. - Geographic focus Exhibit 81: Verint Systems Inc. - Segment focus Exhibit 82: Verint Systems Inc. - Key offerings Exhibit 83: VoiceBase Inc. - Vendor overview Exhibit 84: VoiceBase Inc. - Business segments Exhibit 85: VoiceBase Inc. - Organizational developments Exhibit 86: VoiceBase Inc. - Key offerings Exhibit 87: VoiceSense Ltd. - Vendor overview Exhibit 88: VoiceSense Ltd. - Product segments Exhibit 89: VoiceSense Ltd. - Organizational developments Exhibit 90: VoiceSense Ltd. - Key offerings Exhibit 91: Validation techniques employed for market sizing Exhibit 92: Definition of market positioning of vendors

audEERING GmbH, Avaya Holdings Corp., Beyond Verbal, Invoca Inc., NICE Ltd., ThoughtSpot Inc., Uniphore Software Systems Pvt. Ltd., Verint Systems Inc., VoiceBase Inc., and VoiceSense Ltd.