PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT 2.1 Preface 2.2 Preface 2.3 Currency conversion rates for US$ PART 03: MARKET LANDSCAPE Market ecosystem Market characteristics Market segmentation analysis PART 04: MARKET SIZING Market definition Market sizing 2018 Market size and forecast 2018-2023 PART 05: FIVE FORCES ANALYSIS Bargaining power of buyers Bargaining power of suppliers Threat of new entrants Threat of substitutes Threat of rivalry Market condition PART 06: MARKET SEGMENTATION BY APPLICATION Market segmentation by application Comparison by application Customer experience management - Market size and forecast 2018-2023 Sales and marketing management - Market size and forecast 2018-2023 Competitive intelligence - Market size and forecast 2018-2023 Public safety and law enforcement - Market size and forecast 2018-2023 Others - Market size and forecast 2018-2023 Market opportunity by application PART 07: CUSTOMER LANDSCAPE PART 08: GEOGRAPHIC LANDSCAPE Geographic segmentation Geographic comparison North America - Market size and forecast 2018-2023 Europe - Market size and forecast 2018-2023 APAC - Market size and forecast 2018-2023 MEA - Market size and forecast 2018-2023 South America - Market size and forecast 2018-2023 Key leading countries Market opportunity PART 09: DRIVERS AND CHALLENGES Market drivers Market challenges PART 10: MARKET TRENDS Increasing use of emotion recognition in automotive sector Advent of emotion sensing technology in gaming Growing use of emotion analytics for screening employees PART 11: VENDOR LANDSCAPE Overview Landscape disruption Competitive scenario PART 12: VENDOR ANALYSIS Vendors covered Vendor classification Market positioning of vendors Alphabet Inc. Deloitte Touche Tohmatsu Ltd. Gorilla Technology Group IBM Corp. Lexalytics Inc. Microsoft Corp. NVISO SA SAS Institute Inc. Sentiance NV Tobii AB PART 13: APPENDIX Research methodology List of abbreviations Definition of market positioning of vendors PART 14: EXPLORE TECHNAVIO   Exhibit 01: Vendors: Key product offerings Exhibit 02: Global information technology (IT) software market Exhibit 03: Segments of global information technology (IT) software market Exhibit 04: Market characteristics Exhibit 05: Market segments Exhibit 06: Market definition - Inclusions and exclusions checklist Exhibit 07: Market size 2018 Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions) Exhibit 09: Global market: Year-over-year growth 2019-2023 (%) Exhibit 10: Five forces analysis 2018 Exhibit 11: Five forces analysis 2023 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2018 Exhibit 18: Application - Market share 2018-2023 (%) Exhibit 19: Comparison by application Exhibit 20: Customer experience management - Market size and forecast 2018-2023 ($ millions) Exhibit 21: Customer experience management - Year-over-year growth 2019-2023 (%) Exhibit 22: Sales and marketing management - Market size and forecast 2018-2023 ($ millions) Exhibit 23: Sales and marketing management - Year-over-year growth 2019-2023 (%) Exhibit 24: Competitive intelligence - Market size and forecast 2018-2023 ($ millions) Exhibit 25: Competitive intelligence - Year-over-year growth 2019-2023 (%) Exhibit 26: Public safety and law enforcement - Market size and forecast 2018-2023 ($ millions) Exhibit 27: Public safety and law enforcement - Year-over-year growth 2019-2023 (%) Exhibit 28: Others - Market size and forecast 2018-2023 ($ millions) Exhibit 29: Others - Year-over-year growth 2019-2023 (%) Exhibit 30: Market opportunity by application Exhibit 31: Customer landscape Exhibit 32: Market share by geography 2018-2023 (%) Exhibit 33: Geographic comparison Exhibit 34: North America - Market size and forecast 2018-2023 ($ millions) Exhibit 35: North America - Year-over-year growth 2019-2023 (%) Exhibit 36: Europe - Market size and forecast 2018-2023 ($ millions) Exhibit 37: Europe - Year-over-year growth 2019-2023 (%) Exhibit 38: APAC - Market size and forecast 2018-2023 ($ millions) Exhibit 39: APAC - Year-over-year growth 2019-2023 (%) Exhibit 40: MEA - Market size and forecast 2018-2023 ($ millions) Exhibit 41: MEA - Year-over-year growth 2019-2023 (%) Exhibit 42: South America - Market size and forecast 2018-2023 ($ millions) Exhibit 43: South America - Year-over-year growth 2019-2023 (%) Exhibit 44: Key leading countries Exhibit 45: Market opportunity Exhibit 46: Impact of drivers and challenges Exhibit 47: Vendor landscape Exhibit 48: Landscape disruption Exhibit 49: Vendors covered Exhibit 50: Vendor classification Exhibit 51: Market positioning of vendors Exhibit 52: Alphabet Inc. - Vendor overview Exhibit 53: Alphabet Inc. - Business segments Exhibit 54: Alphabet Inc. - Organizational developments Exhibit 55: Alphabet Inc. - Geographic focus Exhibit 56: Alphabet Inc. - Segment focus Exhibit 57: Alphabet Inc. - Key offerings Exhibit 58: Deloitte Touche Tohmatsu Ltd. - Vendor overview Exhibit 59: Deloitte Touche Tohmatsu Ltd. - Business segments Exhibit 60: Deloitte Touche Tohmatsu Ltd. - Organizational developments Exhibit 61: Deloitte Touche Tohmatsu Ltd. - Geographic focus Exhibit 62: Deloitte Touche Tohmatsu Ltd. - Segment focus Exhibit 63: Deloitte Touche Tohmatsu Ltd. - Key offerings Exhibit 64: Gorilla Technology Group - Vendor overview Exhibit 65: Gorilla Technology Group - Product segments Exhibit 66: Gorilla Technology Group - Key offerings Exhibit 67: IBM Corp. - Vendor overview Exhibit 68: IBM Corp. - Business segments Exhibit 69: IBM Corp. - Organizational developments Exhibit 70: IBM Corp. - Geographic focus Exhibit 71: IBM Corp. - Segment focus Exhibit 72: IBM Corp. - Key offerings Exhibit 73: Lexalytics Inc. - Vendor overview Exhibit 74: Lexalytics Inc. - Product segments Exhibit 75: Lexalytics Inc. - Organizational developments Exhibit 76: Lexalytics Inc. - Key offerings Exhibit 77: Microsoft Corp. - Vendor overview Exhibit 78: Microsoft Corp. - Business segments Exhibit 79: Microsoft Corp. - Organizational developments Exhibit 80: Microsoft Corp. - Geographic focus Exhibit 81: Microsoft Corp. - Segment focus Exhibit 82: Microsoft Corp. - Key offerings Exhibit 83: NVISO SA - Vendor overview Exhibit 84: NVISO SA - Business segments Exhibit 85: NVISO SA - Organizational developments Exhibit 86: NVISO SA - Key offerings Exhibit 87: SAS Institute Inc. - Vendor overview Exhibit 88: SAS Institute Inc. - Business segments Exhibit 89: SAS Institute Inc. - Organizational developments Exhibit 90: SAS Institute Inc. - Geographic focus Exhibit 91: SAS Institute Inc. - Key offerings Exhibit 92: Sentiance NV - Vendor overview Exhibit 93: Sentiance NV - Product segments Exhibit 94: Sentiance NV - Organizational developments Exhibit 95: Sentiance NV - Key offerings Exhibit 96: Tobii AB - Vendor overview Exhibit 97: Tobii AB - Business segments Exhibit 98: Tobii AB - Organizational developments Exhibit 99: Tobii AB - Geographic focus Exhibit 100: Tobii AB - Segment focus Exhibit 101: Tobii AB - Key offerings Exhibit 102: Validation techniques employed for market sizing Exhibit 103: Definition of market positioning of vendors

Alphabet Inc., Deloitte Touche Tohmatsu Ltd., Gorilla Technology Group, IBM Corp., Lexalytics Inc. Microsoft Corp., NVISO SA, SAS Institute Inc., Sentiance NV, and Tobii AB