1. Introduction 1.1. Key Study Deliverables 1.2. Market Definition 1.3. Study Assumptions 2. Research Methodology 3. Executive Summary 4. Contact Center Software Market Insights 4.1. Contact Center Software Market Overview 4.2. Porter's Five Forces Analysis 4.2.1. Bargaining Power of Suppliers 4.2.2. Bargaining Power of Consumers 4.2.3. Threat of New Entrants 4.2.4. Threat of Substitute Products and Services 4.2.5. Competitive Rivalry in the Industry 4.3. Industry Value Chain Analysis 4.4. Industry Policies 4.5. Technology Snapshots 5. Contact Center Software Market Dynamics 5.1. Contact Center Software Market Drivers 5.1.1. Increasing Focus on Delivering Enhanced Customer Experience 5.1.2. Rising Demand for Automation and Reduction in Overall Cost of Contact Center Management 5.1.3. Flexible Cloud-based Contact Center Solutions 5.2. Contact Center Software Market Restraints 5.2.1. Integration of New Solutions with Legacy Systems 6. Global Contact Center Software Market Segmentation 6.1. By Type 6.1.1. Outbound 6.1.2. Inbound 6.1.3. Omni-channel 6.1.4. Workforce Optimization 6.1.5. Reporting and Analytics 6.1.6. Integration 6.1.7. Other Types 6.2. By Deployment 6.2.1. Cloud 6.2.2. On-premise 6.3. By Service 6.3.1. Professional 6.3.2. Managed 6.4. By End-user Industry 6.4.1. IT and Telecommunication 6.4.2. Healthcare 6.4.3. Retail 6.4.4. Government 6.4.5. BFSI 6.4.6. Media and Entertainment 6.4.7. Education 6.4.8. Other End-user Industries 6.5. By Region 6.5.1. North America Contact Center Software Market Size (2018-2023) 6.5.2. Europe Contact Center Software Market Size (2018-2023) 6.5.3. Asia-Pacific Contact Center Software Market Size (2018-2023) 6.5.4. Latin America Contact Center Software Market Size (2018-2023) 6.5.5. Middle East & Africa 7. Competitive Intelligence - Company Profiles 7.1. Enghouse Interactive Inc. 7.2. Cisco Systems Inc. 7.3. Unify Inc. 7.4. Five9 Inc. 7.5. Genesys Telecommunications Laboratories Inc. 7.6. Oracle Corporation 7.7. SAP SE 7.8 Mitel LLC 7.9. Avaya Inc. 7.10. NEC Enterprise Solutions 7.11. ZTE Corporation 7.12. Vocalcom SA 7.13. Aspect Software Inc. *(List Not Exhaustive) 8. Investment Analysis 8.1. Recent Mergers and Acquisitions 8.2. Investment Scenario and Opportunities 9. Future of the Global Contact Center Software Market

Enghouse Interactive Inc., Cisco Systems Inc., Unify Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., Oracle Corporation, SAP SE, Mitel LLC, Avaya Inc., NEC Enterprise Solutions, ZTE Corporation, Vocalcom SA, Aspect Software Inc.