1. Introduction 1.1 Key study deliverables 1.2 Market definition 1.3 Study Assumptions 2. Research methodology 3. Executive summary 4. Market insights 4.1 Market overview 4.2 Indusrty attractiveness - Porter's Five Forces Analysis 4.2.1 Threat of new entrants 4.2.2 Bargaining power of suppliers 4.2.3 Bargaining power of consumers 4.2.4 Threat of substitute products 4.2.5 Intensity of Competitive Rivalry 5. Market Dynamics 5.1 Market drivers 5.1.1 Leveraging Analytics for Customer Retention and offering greater customer satisfaction 5.1.2 Rising number of E-commerce Platforms 5.2 Market Restraints 5.2.1 High implementation costs 6. Technological Overview 7. Global Speech Analytics Market Segmentation 7.1 By Deployment 7.1.1 On-premise 7.1.2 On-demand 7.2 By End-user Industry 7.2.1 Retail 7.2.2 Banking 7.2.3 Telecommunications 7.2.4 Travel & Hospitality 7.2.5 Utilities 7.2.6 Healthcare 7.2.7 Government 7.2.8 Entertainment & Media 7.2.9 Others 7.3 By Size of Organization 7.3.1 Small & Medium 7.3.2 Large 7.4 By Geography 7.4.1 North America 7.4.2 Europe 7.4.3 Asia-Pacific 7.4.4 Latin America 7.4.5 Middle East & Africa 8. Key Vendor Profiles 8.1 Verint System Inc. 8.2 Nice Ltd. 8.3 Avaya Inc. 8.4 Micro Focus 8.5 Genesys 8.6 Callminer Inc. 8.7 Mattersight Corporation 8.8 Raytheon BBN Technologies 8.9 Calabrio Inc. 8.10 VoiceBase Inc. *List is not Exhaustive 9. Investment analysis 9.1 Recent mergers and acquisitions 9.2 Investment scenario and opportunities 10. Future of Speech Analytics Market

Verint System Inc., Nice Ltd., Avaya Inc., Micro Focus, Genesys, Callminer Inc., Mattersight Corporation, Raytheon BBN Technologies, Calabrio Inc., VoiceBase Inc.