PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: CUSTOMER LANDSCAPE PART 08: MARKET SEGMENTATION BY DEPLOYMENT MODEL • Segmentation by deployment model • Comparison by deployment model • Cloud-based – Market size and forecast 2017-2022 • On-premises – Market size and forecast 2017-2022 • Market opportunity by end-user PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 12: MARKET TRENDS • Rapid growth of cyber insurance market • Investors collaborating with InsurTech firms • Integration of wearables into customer engagement metrics for life insurance market PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • IBM • Microsoft • Oracle • Salesforce.com • SAP PART 15: APPENDIX • List of abbreviations Exhibit 01: Parent market Exhibit 02: Global IT software market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global – Market size and forecast 2017-2022 ($ mn) Exhibit 09: Global – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition – Five forces 2017 Exhibit 18: Customer landscape Exhibit 19: Deployment model – Market share 2017-2022 (%) Exhibit 20: Comparison by deployment model Exhibit 21: Cloud-based – Market size and forecast 2017-2022 ($ mn) Exhibit 22: Cloud-based – Year-over-year growth 2018-2022 (%) Exhibit 23: On-premises – Market size and forecast 2017-2022 ($ mn) Exhibit 24: On-premises – Year-over-year growth 2018-2022 (%) Exhibit 25: Market opportunity by end-user Exhibit 26: Global – Market share by geography 2017-2022 (%) Exhibit 27: Regional comparison Exhibit 28: Americas – Market size and forecast 2017-2022 ($ mn) Exhibit 29: Americas – Year-over-year growth 2018-2022 (%) Exhibit 30: Top 3 countries in Americas Exhibit 31: APAC – Market size and forecast 2017-2022 ($ mn) Exhibit 32: APAC – Year-over-year growth 2018-2022 (%) Exhibit 33: Top 3 countries in APAC Exhibit 34: EMEA – Market size and forecast 2017-2022 ($ mn) Exhibit 35: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 36: Top 3 countries in EMEA Exhibit 37: Market opportunity Exhibit 38: Vendor landscape Exhibit 39: Landscape disruption Exhibit 40: Vendors covered Exhibit 41: Vendor classification Exhibit 42: Market positioning of vendors Exhibit 43: IBM: Overview Exhibit 44: IBM – Business segments Exhibit 45: IBM – Organizational developments Exhibit 46: IBM – Geographic focus Exhibit 47: IBM – Segment focus Exhibit 48: IBM – Key offerings Exhibit 49: Microsoft: Overview Exhibit 50: Microsoft – Business segments Exhibit 51: Microsoft – Organizational developments Exhibit 52: Microsoft – Geographic focus Exhibit 53: Microsoft – Segment focus Exhibit 54: Microsoft – Key offerings Exhibit 55: Oracle: Overview Exhibit 56: Oracle – Business segments Exhibit 57: Oracle – Organizational developments Exhibit 58: Oracle – Geographic focus Exhibit 59: Oracle – Segment focus Exhibit 60: Oracle – Key offerings Exhibit 61: Salesforce.com: Overview Exhibit 62: Salesforce.com – Organizational developments Exhibit 63: Salesforce.com – Geographic focus Exhibit 64: Salesforce.com – Key offerings Exhibit 65: SAP: Overview Exhibit 66: SAP – Business segments Exhibit 67: SAP: Organizational developments Exhibit 68: SAP: Geographic focus Exhibit 69: SAP: Segment focus Exhibit 70: SAP: Key offerings

IBM Microsoft Oracle Salesforce.com SAP