Chapter 1 Industry Overview 1.1 Definition 1.2 Brief Introduction by Major Technology 1.2.1 Machine Learning and Deep Learning 1.2.2 Natural Language Processing (NLP) 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 Brief Introduction by Major Application 1.3.1 Sales and Marketing 1.3.2 Customer Experience Management 1.3.3 Predictive Risk Assessment 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.4 Brief Introduction by Major Regions 1.4.1 United States 1.4.2 Europe 1.4.3 China 1.4.4 Japan 1.4.5 India 1.5 Brief Introduction by Major Component 1.5.1 Solutions 1.5.2 Services 1.5.3 1.5.4 1.5.5 1.5.6 1.5.7 1.5.8 1.5.9 1.6 Brief Introduction by Major Enterprise Size 1.6.1 Small and Medium-sized Enterprises (SMEs) 1.6.2 Large Enterprises 1.6.3 1.6.4 1.6.5 1.6.6 1.6.7 1.6.8 1.6.9 1.7 Brief Introduction by Major End-user 1.7.1 Retail and eCommerce 1.7.2 Banking, Financial Services, and Insurance (BFSI) 1.7.3 Media and Advertising 1.7.4 Education 1.7.5 Public Utilities 1.7.6Others ( government and defense, and manufacturing) 1.7.7 1.7.8 1.7.9 1.8 Brief Introduction by Major 1.8.1 1.8.2 1.8.3 1.8.4 1.8.5 1.8.6 1.8.7 1.8.8 1.8.9 Chapter 2 Production Market Analysis 2.1 Global Production Market Analysis 2.1.1 2012-2017 Global Capacity, Production, Capacity Utilization Rate, Ex-Factory Price, Revenue, Cost, Gross and Gross Margin Analysis 2.1.2 2012-2017 Major Manufacturers Performance and Market Share 2.2 Regional Production Market Analysis 2.2.1 2012-2017 Regional Market Performance and Market Share 2.2.2 United States Market 2.2.3 Europe Market 2.2.4 China Market 2.2.5 Japan Market 2.2.6 India Market 2.2.7 Market Chapter 3 Sales Market Analysis 3.1 Global Sales Market Analysis 3.1.1 2012-2017 Global Sales Volume, Sales Price and Sales Revenue Analysis 3.1.2 2012-2017 Major Manufacturers Performance and Market Share 3.2 Regional Sales Market Analysis 3.2.1 2012-2017 Regional Market Performance and Market Share 3.2.2 United States Market 3.2.3 Europe Market 3.2.4 China Market 3.2.5 Japan Market 3.2.6 India Market 3.2.7 Market Chapter 4 Consumption Market Analysis 4.1 Global Consumption Market Analysis 4.1.1 2012-2017 Global Consumption Volume Analysis 4.2 Regional Consumption Market Analysis 4.2.1 2012-2017 Regional Market Performance and Market Share 4.2.2 United States Market 4.2.3 Europe Market 4.2.4 China Market 4.2.5 Japan Market 4.2.6 India Market 4.2.7 Market Chapter 5 Production, Sales and Consumption Market Comparison Analysis 5.1 Global Production, Sales and Consumption Market Comparison Analysis 5.2 Regional Production, Sales Volume and Consumption Volume Market Comparison Analysis 5.2.1 United States 5.2.2 Europe 5.2.3 China 5.2.4 Japan 5.2.5 India 5.2.6 Chapter 6 Major Manufacturers Production and Sales Market Comparison Analysis 6.1 Global Major Manufacturers Production and Sales Market Comparison Analysis 6.1.1 2012-2017 Global Major Manufacturers Production and Sales Market Comparison 6.2 Regional Major Manufacturers Production and Sales Market Comparison Analysis 6.2.1 United States 6.2.2 Europe 6.2.3 China 6.2.4 Japan 6.2.5 India 6.2.6 Chapter 7 Major Technology Analysis 7.1 2012-2017 Major Technology Market Share 7.2 Machine Learning and Deep Learning 7.3 Natural Language Processing (NLP) 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Chapter 8 Major ApplicationAnalysis 8.1 2012-2017 Major Application Market Share 8.2 Sales and Marketing 8.2.1 2012-2017 Sales Analysis 8.3 Customer Experience Management 8.3.1 2012-2017 Sales Analysis 8.4 Predictive Risk Assessment 8.4.1 2012-2017 Sales Analysis 8.5 8.5.1 2012-2017 Sales Analysis 8.6 8.6.1 2012-2017 Sales Analysis 8.7 8.7.1 2012-2017 Sales Analysis 8.8 8.8.1 2012-2017 Sales Analysis 8.9 8.9.1 2012-2017 Sales Analysis 8.10 8.11.1 2012-2017 Sales Analysis Chapter 9 Industry Chain Analysis 9.1 Up Stream Industries Analysis 9.1.1 Raw Material and Suppliers 9.1.2 Equipment and Suppliers 9.2 Manufacturing Analysis 9.2.1 Manufacturing Process 9.2.2 Manufacturing Cost Structure 9.2.3 Manufacturing Plants Distribution Analysis 9.3 Industry Chain Structure Analysis Chapter 10 Global and Regional Market Forecast 10.1 Production Market Forecast 10.1.1 Global Market Forecast 10.1.2 Major Region Forecast 10.2 Sales Market Forecast 10.2.1 Global Market Forecast 10.2.2 Major Classification Forecast 10.3 Consumption Market Forecast 10.3.1 Global Market Forecast 10.3.2 Major Region Forecast 10.3.3 Major Application Forecast Chapter 11 Major Manufacturers Analysis 11.1 Google  11.1.1 Company Introduction 11.1.2 Product Specification and Major Types Analysis 11.1.3 2012-2017 Production Market Performance 11.1.4 2012-2017 Sales Market Performance 11.1.5 Contact Information 11.2 Facebook  11.2.1 Company Introduction 11.2.2 Product Specification and Major Types Analysis 11.2.3 2012-2017 Production Market Performance 11.2.4 2012-2017 Sales Market Performance 11.2.5 Contact Information 11.3 Microsoft  11.3.1 Company Introduction 11.3.2 Product Specification and Major Types Analysis 11.3.3 2012-2017 Production Market Performance 11.3.4 2012-2017 Sales Market Performance 11.3.5 Contact Information 11.4 AWS  11.4.1 Company Introduction 11.4.2 Product Specification and Major Types Analysis 11.4.3 2012-2017 Production Market Performance 11.4.4 2012-2017 Sales Market Performance 11.4.5 Contact Information 11.5 IBM  11.5.1 Company Introduction 11.5.2 Product Specification and Major Types Analysis 11.5.3 2012-2017 Production Market Performance 11.5.4 2012-2017 Sales Market Performance 11.5.5 Contact Information 11.6 Adobe Systems  11.6.1 Company Introduction 11.6.2 Product Specification and Major Types Analysis 11.6.3 2012-2017 Production Market Performance 11.6.4 2012-2017 Sales Market Performance 11.6.5 Contact Information 11.7 Baidu  11.7.1 Company Introduction 11.7.2 Product Specification and Major Types Analysis 11.7.3 2012-2017 Production Market Performance 11.7.4 2012-2017 Sales Market Performance 11.7.5 Contact Information 11.8 Salesforce  11.8.1 Company Introduction 11.8.2 Product Specification and Major Types Analysis 11.8.3 2012-2017 Production Market Performance 11.8.4 2012-2017 Sales Market Performance 11.8.5 Contact Information 11.9 Twitter  11.9.1 Company Introduction 11.9.2 Product Specification and Major Types Analysis 11.9.3 2012-2017 Production Market Performance 11.9.4 2012-2017 Sales Market Performance 11.9.5 Contact Information 11.10 Snap  11.10.1 Company Introduction 11.10.2 Product Specification and Major Types Analysis 11.10.3 2012-2017 Production Market Performance 11.10.4 2012-2017 Sales Market Performance 11.10.5 Contact Information 11.11 Clarabridge  11.11.1 Company Introduction 11.11.2 Product Specification and Major Types Analysis 11.11.3 2012-2017 Production Market Performance 11.11.4 2012-2017 Sales Market Performance 11.11.5 Contact Information 11.12 Converseon  11.12.1 Company Introduction 11.12.2 Product Specification and Major Types Analysis 11.12.3 2012-2017 Production Market Performance 11.12.4 2012-2017 Sales Market Performance 11.12.5 Contact Information 11.13 Sprinklr  11.13.1 Company Introduction 11.13.2 Product Specification and Major Types Analysis 11.13.3 2012-2017 Production Market Performance 11.13.4 2012-2017 Sales Market Performance 11.13.5 Contact Information 11.14 Unmetric  11.14.1 Company Introduction 11.14.2 Product Specification and Major Types Analysis 11.14.3 2012-2017 Production Market Performance 11.14.4 2012-2017 Sales Market Performance 11.14.5 Contact Information 11.15 Isentium  11.15.1 Company Introduction 11.15.2 Product Specification and Major Types Analysis 11.15.3 2012-2017 Production Market Performance 11.15.4 2012-2017 Sales Market Performance 11.15.5 Contact Information 11.16 Cluep  11.16.1 Company Introduction 11.16.2 Product Specification and Major Types Analysis 11.16.3 2012-2017 Production Market Performance 11.16.4 2012-2017 Sales Market Performance 11.16.5 Contact Information 11.17 Netbase  11.17.1 Company Introduction 11.17.2 Product Specification and Major Types Analysis 11.17.3 2012-2017 Production Market Performance 11.17.4 2012-2017 Sales Market Performance 11.17.5 Contact Information 11.18 Spredfast  11.18.1 Company Introduction 11.18.2 Product Specification and Major Types Analysis 11.18.3 2012-2017 Production Market Performance 11.18.4 2012-2017 Sales Market Performance 11.18.5 Contact Information 11.19 Synthesio  11.19.1 Company Introduction 11.19.2 Product Specification and Major Types Analysis 11.19.3 2012-2017 Production Market Performance 11.19.4 2012-2017 Sales Market Performance 11.19.5 Contact Information 11.20 Crimson Hexagon  11.20.1 Company Introduction 11.20.2 Product Specification and Major Types Analysis 11.20.3 2012-2017 Production Market Performance 11.20.4 2012-2017 Sales Market Performance 11.20.5 Contact Information 11.21 Hootsuite  11.21.1 Company Introduction 11.21.2 Product Specification and Major Types Analysis 11.21.3 2012-2017 Production Market Performance 11.21.4 2012-2017 Sales Market Performance 11.21.5 Contact Information 11.22 Sprout Social  11.22.1 Company Introduction 11.22.2 Product Specification and Major Types Analysis 11.22.3 2012-2017 Production Market Performance 11.22.4 2012-2017 Sales Market Performance 11.22.5 Contact Information 11.23 Vidora  11.23.1 Company Introduction 11.23.2 Product Specification and Major Types Analysis 11.23.3 2012-2017 Production Market Performance 11.23.4 2012-2017 Sales Market Performance 11.23.5 Contact Information 11.24 Meltwater  11.24.1 Company Introduction 11.24.2 Product Specification and Major Types Analysis 11.24.3 2012-2017 Production Market Performance 11.24.4 2012-2017 Sales Market Performance 11.24.5 Contact Information 11.25 Talkwalker 11.25.1 Company Introduction 11.25.2 Product Specification and Major Types Analysis 11.25.3 2012-2017 Production Market Performance 11.25.4 2012-2017 Sales Market Performance 11.25.5 Contact Information 11.26 11.26.1 Company Introduction 11.26.2 Product Specification and Major Types Analysis 11.26.3 2012-2017 Production Market Performance 11.26.4 2012-2017 Sales Market Performance 11.26.5 Contact Information 11.27 11.27.1 Company Introduction 11.27.2 Product Specification and Major Types Analysis 11.27.3 2012-2017 Production Market Performance 11.27.4 2012-2017 Sales Market Performance 11.27.5 Contact Information 11.28 11.28.1 Company Introduction 11.28.2 Product Specification and Major Types Analysis 11.28.3 2012-2017 Production Market Performance 11.28.4 2012-2017 Sales Market Performance 11.28.5 Contact Information 11.29 11.29.1 Company Introduction 11.29.2 Product Specification and Major Types Analysis 11.29.3 2012-2017 Production Market Performance 11.29.4 2012-2017 Sales Market Performance 11.29.5 Contact Information 11.30 11.30.1 Company Introduction 11.30.2 Product Specification and Major Types Analysis 11.30.3 2012-2017 Production Market Performance 11.30.4 2012-2017 Sales Market Performance 11.30.5 Contact Information 11.31 11.31.1 Company Introduction 11.31.2 Product Specification and Major Types Analysis 11.31.3 2012-2017 Production Market Performance 11.31.4 2012-2017 Sales Market Performance 11.31.5 Contact Information 11.32 11.32.1 Company Introduction 11.32.2 Product Specification and Major Types Analysis 11.32.3 2012-2017 Production Market Performance 11.32.4 2012-2017 Sales Market Performance 11.32.5 Contact Information 11.33 11.33.1 Company Introduction 11.33.2 Product Specification and Major Types Analysis 11.33.3 2012-2017 Production Market Performance 11.33.4 2012-2017 Sales Market Performance 11.33.5 Contact Information 11.34 11.34.1 Company Introduction 11.34.2 Product Specification and Major Types Analysis 11.34.3 2012-2017 Production Market Performance 11.34.4 2012-2017 Sales Market Performance 11.34.5 Contact Information 11.35 11.35.1 Company Introduction 11.35.2 Product Specification and Major Types Analysis 11.35.3 2012-2017 Production Market Performance 11.35.4 2012-2017 Sales Market Performance 11.35.5 Contact Information 11.36 11.36.1 Company Introduction 11.36.2 Product Specification and Major Types Analysis 11.36.3 2012-2017 Production Market Performance 11.36.4 2012-2017 Sales Market Performance 11.36.5 Contact Information 11.37 11.37.1 Company Introduction 11.37.2 Product Specification and Major Types Analysis 11.37.3 2012-2017 Production Market Performance 11.37.4 2012-2017 Sales Market Performance 11.37.5 Contact Information 11.38 11.38.1 Company Introduction 11.38.2 Product Specification and Major Types Analysis 11.38.3 2012-2017 Production Market Performance 11.38.4 2012-2017 Sales Market Performance 11.38.5 Contact Information 11.39 11.39.1 Company Introduction 11.39.2 Product Specification and Major Types Analysis 11.39.3 2012-2017 Production Market Performance 11.39.4 2012-2017 Sales Market Performance 11.39.5 Contact Information 11.40 11.40.1 Company Introduction 11.40.2 Product Specification and Major Types Analysis 11.40.3 2012-2017 Production Market Performance 11.40.4 2012-2017 Sales Market Performance 11.40.5 Contact Information Chapter 12 New Project Investment Feasibility Analysis 12.1 New Project SWOT Analysis 12.2 New Project Investment Feasibility Analysis Chapter 13 Conclusions Chapter 14 Appendix Author List Disclosure Section Research Methodology Data Source Interview List Global Disclaimer