PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: MARKET SEGMENTATION BY SERVICES • Segmentation by services • Comparison by services • Payroll outsourcing – Market size and forecast 2017-2022 • Benefits administration outsourcing – Market size and forecast 2017-2022 • Multiprocess human resource outsourcing – Market size and forecast 2017-2022 • Recruitment process outsourcing – Market size and forecast 2017-2022 • Learning services outsourcing – Market size and forecast 2017-2022 • Market opportunity by services PART 08: CUSTOMER LANDSCAPE PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Key leading countries • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 12: MARKET TRENDS • Rise in adoption of recruitment analytics • Increased in adoption of multi-country PO models • Emergence of cloud-based solutions PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive landscape PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Accenture • ADP • IBM • Infosys • Randstad PART 15: APPENDIX • List of abbreviations Exhibit 01: Parent market Exhibit 02: Global IT services market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition – Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn) Exhibit 09: Global – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition – Five forces 2017 Exhibit 18: Services – Market share 2017-2022 (%) Exhibit 19: Comparison by services Exhibit 20: Payroll outsourcing (PO) – Market size and forecast 2017-2022 ($ bn) Exhibit 21: Payroll outsourcing (PO) – Year-over-year growth 2018-2022 (%) Exhibit 22: Benefits administration outsourcing (BAO) – Market size and forecast 2017-2022 ($ bn) Exhibit 23: Benefits administration outsourcing (BAO) – Year-over-year growth 2018-2022 (%) Exhibit 24: Multiprocess human resource outsourcing (MPHRO) – Market size and forecast 2017-2022 ($ bn) Exhibit 25: Multiprocess human resource outsourcing (MPHRO) – Year-over-year growth 2018-2022 (%) Exhibit 26: Recruitment process outsourcing (RPO) – Market size and forecast 2017-2022 ($ bn) Exhibit 27: Recruitment process outsourcing (RPO) – Year-over-year growth 2018-2022 (%) Exhibit 28: Learning services outsourcing (LSO) – Market size and forecast 2017-2022 ($ bn) Exhibit 29: Learning services outsourcing (LSO) – Year-over-year growth 2018-2022 (%) Exhibit 30: Market opportunity for services Exhibit 31: Customer landscape Exhibit 32: Global – Market share by geography 2017-2022 (%) Exhibit 33: Regional comparison Exhibit 34: Americas – Market size and forecast 2017-2022 ($ bn) Exhibit 35: Americas – Year-over-year growth 2018-2022 (%) Exhibit 36: EMEA – Market size and forecast 2017-2022 ($ bn) Exhibit 37: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 38: APAC – Market size and forecast 2017-2022 ($ bn) Exhibit 39: APAC – Year-over-year growth 2018-2022 (%) Exhibit 40: Key leading countries Exhibit 41: Market opportunity Exhibit 42: Vendor landscape Exhibit 43: Landscape disruption Exhibit 44: Vendors covered Exhibit 45: Vendor classification Exhibit 46: Market positioning of vendors Exhibit 47: Accenture overview Exhibit 48: Accenture – Business segments Exhibit 49: Accenture – Organizational developments Exhibit 50: Accenture – Geographic focus Exhibit 51: Accenture – Segment focus Exhibit 52: Accenture – Key offerings Exhibit 53: Accenture – Key customers Exhibit 54: ADP overview Exhibit 55: ADP – Business segments Exhibit 56: ADP – Organizational developments Exhibit 57: ADP – Geographic focus Exhibit 58: ADP – Segment focus Exhibit 59: ADP – Key offerings Exhibit 60: ADP – Key customers Exhibit 61: IBM overview Exhibit 62: IBM – Business segments Exhibit 63: IBM – Organizational developments Exhibit 64: IBM – Geographic focus Exhibit 65: IBM – Segment focus Exhibit 66: IBM – Key offerings Exhibit 67: IBM – Key customers Exhibit 68: Infosys overview Exhibit 69: Infosys – Business segments Exhibit 70: Infosys – Organizational developments Exhibit 71: Infosys – Geographic focus Exhibit 72: Infosys – Segment focus Exhibit 73: Infosys – Key offerings Exhibit 74: Infosys – Key customers Exhibit 75: Randstad overview Exhibit 76: Randstad – Business segments Exhibit 77: Randstad – Organizational developments Exhibit 78: Randstad – Geographic focus Exhibit 79: Randstad – Segment focus Exhibit 80: Randstad – Key offerings Exhibit 81: Randstad – Key customers

Accenture ADP IBM Infosys Randstad