Table of Contents Executive Summary 2 Market value 2 Market value forecast 2 Category segmentation 2 Geography segmentation 2 Market rivalry 2 Market Overview 7 Market definition 7 Market analysis 7 Market Data 9 Market value 9 Market Segmentation 10 Category segmentation 10 Geography segmentation 11 Market Outlook 12 Market value forecast 12 Five Forces Analysis 13 Summary 13 Buyer power 14 Supplier power 15 New entrants 16 Threat of substitutes 17 Degree of rivalry 18 Leading Companies 19 British Broadcasting Corporation 19 Comcast Corporation 23 Time Warner Inc. 28 Vivendi S.A. 33 Methodology 36 Industry associations 37 Related Us research 37 Appendix 38 About Us 38

List of Tables Table 1: Netherlands bpo services market value: $ million, 2013-17 Table 2: Netherlands bpo services market category segmentation: $ million, 2017 Table 3: Netherlands bpo services market geography segmentation: $ million, 2017 Table 4: Netherlands bpo services market value forecast: $ million, 2017-22 Table 5: Capgemini SE: key facts Table 6: Capgemini SE: key financials ($) Table 7: Capgemini SE: key financials (€) Table 8: Capgemini SE: key financial ratios Table 9: HCL Technologies Limited: key facts Table 10: HCL Technologies Limited: key financials ($) Table 11: HCL Technologies Limited: key financial ratios Table 12: ISS AS: key facts Table 13: ISS AS: key financials ($) Table 14: ISS AS: key financials (DKK) Table 15: ISS AS: key financial ratios Table 16: TMF Group Holding B.V.: key facts Table 17: TMF Group Holding B.V.: key financials ($) Table 18: TMF Group Holding B.V.: key financials (€) Table 19: TMF Group Holding B.V.: key financial ratios Table 20: Netherlands size of population (million), 2013-17 Table 21: Netherlands gdp (constant 2005 prices, $ billion), 2013-17 Table 22: Netherlands gdp (current prices, $ billion), 2013-17 Table 23: Netherlands inflation, 2013-17 Table 24: Netherlands consumer price index (absolute), 2013-17 Table 25: Netherlands exchange rate, 2013-17 List of Figures Figure 1: Netherlands bpo services market value: $ million, 2013-17 Figure 2: Netherlands bpo services market category segmentation: % share, by value, 2017 Figure 3: Netherlands bpo services market geography segmentation: % share, by value, 2017 Figure 4: Netherlands bpo services market value forecast: $ million, 2017-22 Figure 5: Forces driving competition in the bpo services market in the Netherlands, 2017 Figure 6: Drivers of buyer power in the bpo services market in the Netherlands, 2017 Figure 7: Drivers of supplier power in the bpo services market in the Netherlands, 2017 Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2017 Figure 9: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2017 Figure 10: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2017 Figure 11: Capgemini SE: revenues & profitability Figure 12: Capgemini SE: assets & liabilities Figure 13: HCL Technologies Limited: revenues & profitability Figure 14: HCL Technologies Limited: assets & liabilities Figure 15: ISS AS: revenues & profitability Figure 16: ISS AS: assets & liabilities Figure 17: TMF Group Holding B.V.: revenues & profitability Figure 18: TMF Group Holding B.V.: assets & liabilities

Capgemini SE HCL Technologies Limited ISS AS TMF Group Holding B.V.