Table of Contents Executive Summary 2 Market value 2 Market value forecast 2 Category segmentation 2 Geography segmentation 2 Market rivalry 2 Market Overview 7 Market definition 7 Market analysis 7 Market Data 9 Market value 9 Market Segmentation 10 Category segmentation 10 Geography segmentation 11 Market Outlook 12 Market value forecast 12 Five Forces Analysis 13 Summary 13 Buyer power 15 Supplier power 16 New entrants 17 Threat of substitutes 19 Degree of rivalry 20 Leading Companies 21 Accenture plc 21 ISS AS 25 TeleTech Holdings, Inc. 29 Wipro Ltd 32 Macroeconomic Indicators 36 Country data 36 Methodology 38 Industry associations 39 Related Us research 39 Appendix 40 About Us 40

List of Tables Table 1: Italy bpo services market value: $ million, 2013-17 Table 2: Italy bpo services market category segmentation: $ million, 2017 Table 3: Italy bpo services market geography segmentation: $ million, 2017 Table 4: Italy bpo services market value forecast: $ million, 2017-22 Table 5: HCL Technologies Limited: key facts Table 6: HCL Technologies Limited: key financials ($) Table 7: HCL Technologies Limited: key financial ratios Table 8: ISS AS: key facts Table 9: ISS AS: key financials ($) Table 10: ISS AS: key financials (DKK) Table 11: ISS AS: key financial ratios Table 12: Teleperformance SE: key facts Table 13: Teleperformance SE: key financials ($) Table 14: Teleperformance SE: key financials (€) Table 15: Teleperformance SE: key financial ratios Table 16: TMF Group Holding B.V.: key facts Table 17: TMF Group Holding B.V.: key financials ($) Table 18: TMF Group Holding B.V.: key financials (€) Table 19: TMF Group Holding B.V.: key financial ratios Table 20: Italy size of population (million), 2013-17 Table 21: Italy gdp (constant 2005 prices, $ billion), 2013-17 Table 22: Italy gdp (current prices, $ billion), 2013-17 Table 23: Italy inflation, 2013-17 Table 24: Italy consumer price index (absolute), 2013-17 Table 25: Italy exchange rate, 2013-17 List of Figures Figure 1: Italy bpo services market value: $ million, 2013-17 Figure 2: Italy bpo services market category segmentation: % share, by value, 2017 Figure 3: Italy bpo services market geography segmentation: % share, by value, 2017 Figure 4: Italy bpo services market value forecast: $ million, 2017-22 Figure 5: Forces driving competition in the bpo services market in Italy, 2017 Figure 6: Drivers of buyer power in the bpo services market in Italy, 2017 Figure 7: Drivers of supplier power in the bpo services market in Italy, 2017 Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2017 Figure 9: Factors influencing the threat of substitutes in the bpo services market in Italy, 2017 Figure 10: Drivers of degree of rivalry in the bpo services market in Italy, 2017 Figure 11: HCL Technologies Limited: revenues & profitability Figure 12: HCL Technologies Limited: assets & liabilities Figure 13: ISS AS: revenues & profitability Figure 14: ISS AS: assets & liabilities Figure 15: Teleperformance SE: revenues & profitability Figure 16: Teleperformance SE: assets & liabilities Figure 17: TMF Group Holding B.V.: revenues & profitability Figure 18: TMF Group Holding B.V.: assets & liabilities

HCL Technologies Limited ISS AS Teleperformance SE TMF Group Holding B.V.