Table of Contents Executive Summary 2 Market value 2 Market value forecast 2 Category segmentation 2 Geography segmentation 2 Market rivalry 2 Market Overview 7 Market definition 7 Market analysis 7 Market Data 8 Market value 8 Market Segmentation 9 Category segmentation 9 Geography segmentation 10 Market Outlook 11 Market value forecast 11 Five Forces Analysis 12 Summary 12 Buyer power 14 Supplier power 16 New entrants 18 Threat of substitutes 20 Degree of rivalry 22 Leading Companies 25 Banco BPI, S.A. 25 Banco Comercial Portugues S.A 28 Caixa Geral de Depositos, SA 31 Novo Banco SA 34 Macroeconomic Indicators 35 Country data 35 Methodology 37 Industry associations 38 Related Us research 38 Appendix 39 About Us 39

List of Tables Table 1: France bpo services market value: $ million, 2013-17 Table 2: France bpo services market category segmentation: $ million, 2017 Table 3: France bpo services market geography segmentation: $ million, 2017 Table 4: France bpo services market value forecast: $ million, 2017-22 Table 5: Capgemini SE: key facts Table 6: Capgemini SE: key financials ($) Table 7: Capgemini SE: key financials (€) Table 8: Capgemini SE: key financial ratios Table 9: HCL Technologies Limited: key facts Table 10: HCL Technologies Limited: key financials ($) Table 11: HCL Technologies Limited: key financial ratios Table 12: ISS AS: key facts Table 13: ISS AS: key financials ($) Table 14: ISS AS: key financials (DKK) Table 15: ISS AS: key financial ratios Table 16: Teleperformance SE: key facts Table 17: Teleperformance SE: key financials ($) Table 18: Teleperformance SE: key financials (€) Table 19: Teleperformance SE: key financial ratios Table 20: France size of population (million), 2013-17 Table 21: France gdp (constant 2005 prices, $ billion), 2013-17 Table 22: France gdp (current prices, $ billion), 2013-17 Table 23: France inflation, 2013-17 Table 24: France consumer price index (absolute), 2013-17 Table 25: France exchange rate, 2013-17 List of Figures Figure 1: France bpo services market value: $ million, 2013-17 Figure 2: France bpo services market category segmentation: % share, by value, 2017 Figure 3: France bpo services market geography segmentation: % share, by value, 2017 Figure 4: France bpo services market value forecast: $ million, 2017-22 Figure 5: Forces driving competition in the bpo services market in France, 2017 Figure 6: Drivers of buyer power in the bpo services market in France, 2017 Figure 7: Drivers of supplier power in the bpo services market in France, 2017 Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in France, 2017 Figure 9: Factors influencing the threat of substitutes in the bpo services market in France, 2017 Figure 10: Drivers of degree of rivalry in the bpo services market in France, 2017 Figure 11: Capgemini SE: revenues & profitability Figure 12: Capgemini SE: assets & liabilities Figure 13: HCL Technologies Limited: revenues & profitability Figure 14: HCL Technologies Limited: assets & liabilities Figure 15: ISS AS: revenues & profitability Figure 16: ISS AS: assets & liabilities Figure 17: Teleperformance SE: revenues & profitability Figure 18: Teleperformance SE: assets & liabilities

Capgemini SE HCL Technologies Limited ISS AS Teleperformance SE