Table of Contents Executive Summary 2 Market value 2 Market value forecast 2 Category segmentation 2 Geography segmentation 2 Market rivalry 2 Market Overview 7 Market definition 7 Market analysis 7 Market Data 9 Market value 9 Market Segmentation 10 Category segmentation 10 Geography segmentation 11 Market Outlook 12 Market value forecast 12 Five Forces Analysis 13 Summary 13 Buyer power 15 Supplier power 17 New entrants 19 Threat of substitutes 21 Degree of rivalry 23 Leading Companies 26 Alpha Bank A.E. 26 Eurobank Ergasias SA 30 National Bank of Greece SA 34 Piraeus Bank SA 38 Macroeconomic Indicators 41 Country data 41 Methodology 43 Industry associations 44 Related Us research 44 Appendix 45 About Us 45

List of Tables Table 1: Russia bpo services market value: $ million, 2013-17 Table 2: Russia bpo services market category segmentation: $ million, 2017 Table 3: Russia bpo services market geography segmentation: $ million, 2017 Table 4: Russia bpo services market value forecast: $ million, 2017-22 Table 5: BDO Unicon AO: key facts Table 6: ISS AS: key facts Table 7: ISS AS: key financials ($) Table 8: ISS AS: key financials (DKK) Table 9: ISS AS: key financial ratios Table 10: Rödl & Partner: key facts Table 11: TMF Group Holding B.V.: key facts Table 12: TMF Group Holding B.V.: key financials ($) Table 13: TMF Group Holding B.V.: key financials (€) Table 14: TMF Group Holding B.V.: key financial ratios Table 15: Russia size of population (million), 2013-17 Table 16: Russia gdp (constant 2005 prices, $ billion), 2013-17 Table 17: Russia gdp (current prices, $ billion), 2013-17 Table 18: Russia inflation, 2013-17 Table 19: Russia consumer price index (absolute), 2013-17 Table 20: Russia exchange rate, 2013-17 List of Figures Figure 1: Russia bpo services market value: $ million, 2013-17 Figure 2: Russia bpo services market category segmentation: % share, by value, 2017 Figure 3: Russia bpo services market geography segmentation: % share, by value, 2017 Figure 4: Russia bpo services market value forecast: $ million, 2017-22 Figure 5: Forces driving competition in the bpo services market in Russia, 2017 Figure 6: Drivers of buyer power in the bpo services market in Russia, 2017 Figure 7: Drivers of supplier power in the bpo services market in Russia, 2017 Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2017 Figure 9: Factors influencing the threat of substitutes in the bpo services market in Russia, 2017 Figure 10: Drivers of degree of rivalry in the bpo services market in Russia, 2017 Figure 11: ISS AS: revenues & profitability Figure 12: ISS AS: assets & liabilities Figure 13: TMF Group Holding B.V.: revenues & profitability Figure 14: TMF Group Holding B.V.: assets & liabilities

BDO Unicon AO ISS AS Rödl & Partner TMF Group Holding B.V.