PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: MARKET SEGMENTATION BY TYPE • Segmentation by type • Comparison by type • Managed service – Market size and forecast 2017-2022 • Hosted service – Market size and forecast 2017-2022 • Market opportunity by type PART 08: CUSTOMER LANDSCAPE PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 12: MARKET TRENDS • Higher focus on data security • Proliferation of cloud systems • Continuously evolving compliance requirements • Advances in high-end devices and IoT PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive scenario PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • IBM • Microsoft • Oracle • Symantec PART 15: APPENDIX • List of abbreviations Exhibit 01: Parent market Exhibit 02: Global IT software market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition – Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn) Exhibit 09: Global – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2017 Exhibit 18: Type – Market share 2017-2022 (%) Exhibit 19: Comparison by type Exhibit 20: Managed service – Market size and forecast 2017-2022 ($ bn) Exhibit 21: Managed service – Year-over-year growth 2018-2022 (%) Exhibit 22: Hosted service – Market size and forecast 2017-2022 ($ bn) Exhibit 23: Hosted service – Year-over-year growth 2018-2022 (%) Exhibit 24: Market opportunity by type Exhibit 25: Customer landscape Exhibit 26: Global – Market share by geography 2017-2022 (%) Exhibit 27: Regional comparison Exhibit 28: Americas – Market size and forecast 2017-2022 ($ bn) Exhibit 29: Americas – Year-over-year growth 2018-2022 (%) Exhibit 30: Top 3 countries in Americas Exhibit 31: EMEA – Market size and forecast 2017-2022 ($ bn) Exhibit 32: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 33: Top 3 countries in EMEA Exhibit 34: APAC – Market size and forecast 2017-2022 ($ bn) Exhibit 35: APAC – Year-over-year growth 2018-2022 (%) Exhibit 36: Top 3 countries in APAC Exhibit 37: Market opportunity Exhibit 38: Vendor landscape Exhibit 39: Landscape disruption Exhibit 40: Vendors covered Exhibit 41: Vendor classification Exhibit 42: Market positioning of vendors Exhibit 43: Vendor overview Exhibit 44: IBM – Business segments Exhibit 45: IBM – Organizational developments Exhibit 46: IBM – Geographic focus Exhibit 47: IBM – Segment focus Exhibit 48: IBM – Key offerings Exhibit 49: Microsoft overview Exhibit 50: Microsoft – Business segments Exhibit 51: Microsoft – Organizational developments Exhibit 52: Microsoft – Geographic focus Exhibit 53: Microsoft – Segment focus Exhibit 54: Microsoft – Key offerings Exhibit 55: Vendor overview Exhibit 56: Oracle – Business segments Exhibit 57: Oracle – Organizational developments Exhibit 58: Oracle – Geographic focus Exhibit 59: Oracle – Segment focus Exhibit 60: Oracle – Key offerings Exhibit 61: Vendor overview Exhibit 62: Symantec – Business segments Exhibit 63: Symantec – Organizational developments Exhibit 64: Symantec – Geographic focus Exhibit 65: Symantec – Segment focus Exhibit 66: Symantec – Key offerings

IBM, Microsoft, Oracle, Symantec