Table of contents PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE Market ecosystem Market characteristics Market segmentation analysis PART 05: MARKET SIZING Market definition Market sizing 2017 Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS Bargaining power of buyers Bargaining power of suppliers Threat of new entrants Threat of substitutes Threat of rivalry Market condition PART 07: MARKET SEGMENTATION BY DEPLOYMENT Segmentation by deployment Comparison by deployment On-premises model – Market size and forecast 2017-2022 Cloud-based model – Market size and forecast 2017-2022 Market opportunity by deployment PART 08: CUSTOMER LANDSCAPE PART 09: MARKET SEGMENTATION BY END-USER Segmentation by end-user Comparison by end-user BFSI – Market size and forecast 2017-2022 Healthcare – Market size and forecast 2017-2022 Manufacturing – Market size and forecast 2017-2022 Retail – Market size and forecast 2017-2022 Others – Market size and forecast 2017-2022 Market opportunity by end-user PART 10: REGIONAL LANDSCAPE Geographical segmentation Regional comparison Americas – Market size and forecast 2017-2022 EMEA – Market size and forecast 2017-2022 APAC – Market size and forecast 2017-2022 Market opportunity PART 11: DECISION FRAMEWORK PART 12: DRIVERS AND CHALLENGES Market drivers Market challenges PART 13: MARKET TRENDS5 Digital transformation to extend the scope of EIM Increase in penetration of cloud deployment model Continuously evolving regulatory standards Adoption of customer centricity across verticals PART 14: VENDOR LANDSCAPE Overview Landscape disruption Competitive scenario PART 15: VENDOR ANALYSIS Vendors covered Vendor classification Market positioning of vendors IBM Hyland OpenText Oracle SAP PART 16: APPENDIX List of abbreviations