Global Customer Self-Service Software Industry Market Research Report 1 Customer Self-Service Software Introduction and Market Overview 1.1 Objectives of the Study 1.2 Definition of Customer Self-Service Software 1.3 Customer Self-Service Software Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Global Customer Self-Service Software Value ($) and Growth Rate from 2013-2023 1.4 Market Segmentation 1.4.1 Types of Customer Self-Service Software 1.4.2 Applications of Customer Self-Service Software 1.4.3 Research Regions 1.4.3.1 North America Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.2 Europe Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.3 China Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.4 Japan Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.5 Middle East & Africa Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.6 India Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.4.3.7 South America Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) 1.5 Market Dynamics 1.5.1 Drivers 1.5.1.1 Emerging Countries of Customer Self-Service Software 1.5.1.2 Growing Market of Customer Self-Service Software 1.5.2 Limitations 1.5.3 Opportunities 1.6 Industry News and Policies by Regions 1.6.1 Industry News 1.6.2 Industry Policies 2 Industry Chain Analysis 2.1 Upstream Raw Material Suppliers of Customer Self-Service Software Analysis 2.2 Major Players of Customer Self-Service Software 2.2.1 Major Players Manufacturing Base and Market Share of Customer Self-Service Software in 2017 2.2.2 Major Players Product Types in 2017 2.3 Customer Self-Service Software Manufacturing Cost Structure Analysis 2.3.1 Production Process Analysis 2.3.2 Manufacturing Cost Structure of Customer Self-Service Software 2.3.3 Raw Material Cost of Customer Self-Service Software 2.3.4 Labor Cost of Customer Self-Service Software 2.4 Market Channel Analysis of Customer Self-Service Software 2.5 Major Downstream Buyers of Customer Self-Service Software Analysis 3 Global Customer Self-Service Software Market, by Type 3.1 Global Customer Self-Service Software Value ($) and Market Share by Type (2013-2018) 3.2 Global Customer Self-Service Software Production and Market Share by Type (2013-2018) 3.3 Global Customer Self-Service Software Value ($) and Growth Rate by Type (2013-2018) 3.4 Global Customer Self-Service Software Price Analysis by Type (2013-2018) 4 Customer Self-Service Software Market, by Application 4.1 Global Customer Self-Service Software Consumption and Market Share by Application (2013-2018) 4.2 Downstream Buyers by Application 4.3 Global Customer Self-Service Software Consumption and Growth Rate by Application (2013-2018) 5 Global Customer Self-Service Software Production, Value ($) by Region (2013-2018) 5.1 Global Customer Self-Service Software Value ($) and Market Share by Region (2013-2018) 5.2 Global Customer Self-Service Software Production and Market Share by Region (2013-2018) 5.3 Global Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.4 North America Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.5 Europe Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.6 China Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.7 Japan Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.8 Middle East & Africa Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.9 India Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 5.10 South America Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) 6 Global Customer Self-Service Software Production, Consumption, Export, Import by Regions (2013-2018) 6.1 Global Customer Self-Service Software Consumption by Regions (2013-2018) 6.2 North America Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.3 Europe Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.4 China Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.5 Japan Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.6 Middle East & Africa Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.7 India Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 6.8 South America Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) 7 Global Customer Self-Service Software Market Status and SWOT Analysis by Regions 7.1 North America Customer Self-Service Software Market Status and SWOT Analysis 7.2 Europe Customer Self-Service Software Market Status and SWOT Analysis 7.3 China Customer Self-Service Software Market Status and SWOT Analysis 7.4 Japan Customer Self-Service Software Market Status and SWOT Analysis 7.5 Middle East & Africa Customer Self-Service Software Market Status and SWOT Analysis 7.6 India Customer Self-Service Software Market Status and SWOT Analysis 7.7 South America Customer Self-Service Software Market Status and SWOT Analysis 8 Competitive Landscape 8.1 Competitive Profile 8.2 SAP SE 8.2.1 Company Profiles 8.2.2 Customer Self-Service Software Product Introduction 8.2.3 SAP SE Production, Value ($), Price, Gross Margin 2013-2018E 8.2.4 SAP SE Market Share of Customer Self-Service Software Segmented by Region in 2017 8.3 Avaya 8.3.1 Company Profiles 8.3.2 Customer Self-Service Software Product Introduction 8.3.3 Avaya Production, Value ($), Price, Gross Margin 2013-2018E 8.3.4 Avaya Market Share of Customer Self-Service Software Segmented by Region in 2017 8.4 Aspect Software 8.4.1 Company Profiles 8.4.2 Customer Self-Service Software Product Introduction 8.4.3 Aspect Software Production, Value ($), Price, Gross Margin 2013-2018E 8.4.4 Aspect Software Market Share of Customer Self-Service Software Segmented by Region in 2017 8.5 Salesforce 8.5.1 Company Profiles 8.5.2 Customer Self-Service Software Product Introduction 8.5.3 Salesforce Production, Value ($), Price, Gross Margin 2013-2018E 8.5.4 Salesforce Market Share of Customer Self-Service Software Segmented by Region in 2017 8.6 Verint 8.6.1 Company Profiles 8.6.2 Customer Self-Service Software Product Introduction 8.6.3 Verint Production, Value ($), Price, Gross Margin 2013-2018E 8.6.4 Verint Market Share of Customer Self-Service Software Segmented by Region in 2017 8.7 BMC 8.7.1 Company Profiles 8.7.2 Customer Self-Service Software Product Introduction 8.7.3 BMC Production, Value ($), Price, Gross Margin 2013-2018E 8.7.4 BMC Market Share of Customer Self-Service Software Segmented by Region in 2017 8.8 Nuance Communications 8.8.1 Company Profiles 8.8.2 Customer Self-Service Software Product Introduction 8.8.3 Nuance Communications Production, Value ($), Price, Gross Margin 2013-2018E 8.8.4 Nuance Communications Market Share of Customer Self-Service Software Segmented by Region in 2017 8.9 Microsoft Corporation 8.9.1 Company Profiles 8.9.2 Customer Self-Service Software Product Introduction 8.9.3 Microsoft Corporation Production, Value ($), Price, Gross Margin 2013-2018E 8.9.4 Microsoft Corporation Market Share of Customer Self-Service Software Segmented by Region in 2017 8.10 Oracle Corporation 8.10.1 Company Profiles 8.10.2 Customer Self-Service Software Product Introduction 8.10.3 Oracle Corporation Production, Value ($), Price, Gross Margin 2013-2018E 8.10.4 Oracle Corporation Market Share of Customer Self-Service Software Segmented by Region in 2017 9 Global Customer Self-Service Software Market Analysis and Forecast by Type and Application 9.1 Global Customer Self-Service Software Market Value ($) & Volume Forecast, by Type (2018-2023) 9.1.1 Cloud Market Value ($) and Volume Forecast (2018-2023) 9.1.2 On-premise Market Value ($) and Volume Forecast (2018-2023) 9.2 Global Customer Self-Service Software Market Value ($) & Volume Forecast, by Application (2018-2023) 9.2.1 Banking Market Value ($) and Volume Forecast (2018-2023) 9.2.2 Manufacturing Market Value ($) and Volume Forecast (2018-2023) 9.2.3 Retail & E-commerce Market Value ($) and Volume Forecast (2018-2023) 9.2.4 Education Market Value ($) and Volume Forecast (2018-2023) 9.2.5 Media & Entertainment Market Value ($) and Volume Forecast (2018-2023) 9.2.6 Healthcare & Life Sciences Market Value ($) and Volume Forecast (2018-2023) 9.2.7 Others Market Value ($) and Volume Forecast (2018-2023) 10 Customer Self-Service Software Market Analysis and Forecast by Region 10.1 North America Market Value ($) and Consumption Forecast (2018-2023) 10.2 Europe Market Value ($) and Consumption Forecast (2018-2023) 10.3 China Market Value ($) and Consumption Forecast (2018-2023) 10.4 Japan Market Value ($) and Consumption Forecast (2018-2023) 10.5 Middle East & Africa Market Value ($) and Consumption Forecast (2018-2023) 10.6 India Market Value ($) and Consumption Forecast (2018-2023) 10.7 South America Market Value ($) and Consumption Forecast (2018-2023) 11 New Project Feasibility Analysis 11.1 Industry Barriers and New Entrants SWOT Analysis 11.2 Analysis and Suggestions on New Project Investment 12 Research Finding and Conclusion 13 Appendix 13.1 Discussion Guide 13.2 Knowledge Store: Maia Subscription Portal 13.3 Research Data Source 13.4 Research Assumptions and Acronyms Used

List of Tables and Figures Figure Product Picture of Customer Self-Service Software Table Product Specification of Customer Self-Service Software Figure Market Concentration Ratio and Market Maturity Analysis of Customer Self-Service Software Figure Global Customer Self-Service Software Value ($) and Growth Rate from 2013-2023 Table Different Types of Customer Self-Service Software Figure Global Customer Self-Service Software Value ($) Segment by Type from 2013-2018 Figure Cloud Picture Figure On-premise Picture Table Different Applications of Customer Self-Service Software Figure Global Customer Self-Service Software Value ($) Segment by Applications from 2013-2018 Figure Banking Picture Figure Manufacturing Picture Figure Retail & E-commerce Picture Figure Education Picture Figure Media & Entertainment Picture Figure Healthcare & Life Sciences Picture Figure Others Picture Table Research Regions of Customer Self-Service Software Figure North America Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Figure Europe Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table China Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table Japan Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table Middle East & Africa Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table India Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table South America Customer Self-Service Software Production Value ($) and Growth Rate (2013-2018) Table Emerging Countries of Customer Self-Service Software Table Growing Market of Customer Self-Service Software Figure Industry Chain Analysis of Customer Self-Service Software Table Upstream Raw Material Suppliers of Customer Self-Service Software with Contact Information Table Major Players Manufacturing Base and Market Share ($) of Customer Self-Service Software in 2017 Table Major Players Customer Self-Service Software Product Types in 2017 Figure Production Process of Customer Self-Service Software Figure Manufacturing Cost Structure of Customer Self-Service Software Figure Channel Status of Customer Self-Service Software Table Major Distributors of Customer Self-Service Software with Contact Information Table Major Downstream Buyers of Customer Self-Service Software with Contact Information Table Global Customer Self-Service Software Value ($) by Type (2013-2018) Table Global Customer Self-Service Software Value ($) Share by Type (2013-2018) Figure Global Customer Self-Service Software Value ($) Share by Type (2013-2018) Table Global Customer Self-Service Software Production by Type (2013-2018) Table Global Customer Self-Service Software Production Share by Type (2013-2018) Figure Global Customer Self-Service Software Production Share by Type (2013-2018) Figure Global Customer Self-Service Software Value ($) and Growth Rate of Cloud Figure Global Customer Self-Service Software Value ($) and Growth Rate of On-premise Table Global Customer Self-Service Software Price by Type (2013-2018) Table Global Customer Self-Service Software Consumption by Application (2013-2018) Table Global Customer Self-Service Software Consumption Market Share by Application (2013-2018) Figure Global Customer Self-Service Software Consumption Market Share by Application (2013-2018) Table Downstream Buyers Introduction by Application Figure Global Customer Self-Service Software Consumption and Growth Rate of Banking (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Manufacturing (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Retail & E-commerce (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Education (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Media & Entertainment (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Healthcare & Life Sciences (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Others (2013-2018) Table Global Customer Self-Service Software Value ($) by Region (2013-2018) Table Global Customer Self-Service Software Value ($) Market Share by Region (2013-2018) Figure Global Customer Self-Service Software Value ($) Market Share by Region (2013-2018) Table Global Customer Self-Service Software Production by Region (2013-2018) Table Global Customer Self-Service Software Production Market Share by Region (2013-2018) Figure Global Customer Self-Service Software Production Market Share by Region (2013-2018) Table Global Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table North America Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table Europe Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table China Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table Japan Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table Middle East & Africa Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table India Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table South America Customer Self-Service Software Production, Value ($), Price and Gross Margin (2013-2018) Table Global Customer Self-Service Software Consumption by Regions (2013-2018) Figure Global Customer Self-Service Software Consumption Share by Regions (2013-2018) Table North America Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table Europe Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table China Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table Japan Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table Middle East & Africa Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table India Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Table South America Customer Self-Service Software Production, Consumption, Export, Import (2013-2018) Figure North America Customer Self-Service Software Production and Growth Rate Analysis Figure North America Customer Self-Service Software Consumption and Growth Rate Analysis Figure North America Customer Self-Service Software SWOT Analysis Figure Europe Customer Self-Service Software Production and Growth Rate Analysis Figure Europe Customer Self-Service Software Consumption and Growth Rate Analysis Figure Europe Customer Self-Service Software SWOT Analysis Figure China Customer Self-Service Software Production and Growth Rate Analysis Figure China Customer Self-Service Software Consumption and Growth Rate Analysis Figure China Customer Self-Service Software SWOT Analysis Figure Japan Customer Self-Service Software Production and Growth Rate Analysis Figure Japan Customer Self-Service Software Consumption and Growth Rate Analysis Figure Japan Customer Self-Service Software SWOT Analysis Figure Middle East & Africa Customer Self-Service Software Production and Growth Rate Analysis Figure Middle East & Africa Customer Self-Service Software Consumption and Growth Rate Analysis Figure Middle East & Africa Customer Self-Service Software SWOT Analysis Figure India Customer Self-Service Software Production and Growth Rate Analysis Figure India Customer Self-Service Software Consumption and Growth Rate Analysis Figure India Customer Self-Service Software SWOT Analysis Figure South America Customer Self-Service Software Production and Growth Rate Analysis Figure South America Customer Self-Service Software Consumption and Growth Rate Analysis Figure South America Customer Self-Service Software SWOT Analysis Figure Top 3 Market Share of Customer Self-Service Software Companies Figure Top 6 Market Share of Customer Self-Service Software Companies Table Mergers, Acquisitions and Expansion Analysis Table Company Profiles Table Product Introduction Table SAP SE Production, Value ($), Price, Gross Margin 2013-2018E Figure SAP SE Production and Growth Rate Figure SAP SE Value ($) Market Share 2013-2018E Figure SAP SE Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Avaya Production, Value ($), Price, Gross Margin 2013-2018E Figure Avaya Production and Growth Rate Figure Avaya Value ($) Market Share 2013-2018E Figure Avaya Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Aspect Software Production, Value ($), Price, Gross Margin 2013-2018E Figure Aspect Software Production and Growth Rate Figure Aspect Software Value ($) Market Share 2013-2018E Figure Aspect Software Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Salesforce Production, Value ($), Price, Gross Margin 2013-2018E Figure Salesforce Production and Growth Rate Figure Salesforce Value ($) Market Share 2013-2018E Figure Salesforce Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Verint Production, Value ($), Price, Gross Margin 2013-2018E Figure Verint Production and Growth Rate Figure Verint Value ($) Market Share 2013-2018E Figure Verint Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table BMC Production, Value ($), Price, Gross Margin 2013-2018E Figure BMC Production and Growth Rate Figure BMC Value ($) Market Share 2013-2018E Figure BMC Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Nuance Communications Production, Value ($), Price, Gross Margin 2013-2018E Figure Nuance Communications Production and Growth Rate Figure Nuance Communications Value ($) Market Share 2013-2018E Figure Nuance Communications Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Microsoft Corporation Production, Value ($), Price, Gross Margin 2013-2018E Figure Microsoft Corporation Production and Growth Rate Figure Microsoft Corporation Value ($) Market Share 2013-2018E Figure Microsoft Corporation Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Company Profiles Table Product Introduction Table Oracle Corporation Production, Value ($), Price, Gross Margin 2013-2018E Figure Oracle Corporation Production and Growth Rate Figure Oracle Corporation Value ($) Market Share 2013-2018E Figure Oracle Corporation Market Share of Customer Self-Service Software Segmented by Region in 2017 Table Global Customer Self-Service Software Market Value ($) Forecast, by Type Table Global Customer Self-Service Software Market Volume Forecast, by Type Figure Global Customer Self-Service Software Market Value ($) and Growth Rate Forecast of Cloud (2018-2023) Figure Global Customer Self-Service Software Market Volume and Growth Rate Forecast of Cloud (2018-2023) Figure Global Customer Self-Service Software Market Value ($) and Growth Rate Forecast of On-premise (2018-2023) Figure Global Customer Self-Service Software Market Volume and Growth Rate Forecast of On-premise (2018-2023) Table Global Market Value ($) Forecast by Application (2018-2023) Table Global Market Volume Forecast by Application (2018-2023) Figure Global Customer Self-Service Software Consumption and Growth Rate of Banking (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Manufacturing (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Retail & E-commerce (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Education (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Media & Entertainment (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Healthcare & Life Sciences (2013-2018) Figure Global Customer Self-Service Software Consumption and Growth Rate of Others (2013-2018) Figure Market Value ($) and Growth Rate Forecast of Others (2018-2023) Figure Market Volume and Growth Rate Forecast of Others (2018-2023) Figure North America Market Value ($) and Growth Rate Forecast (2018-2023) Table North America Consumption and Growth Rate Forecast (2018-2023) Figure Europe Market Value ($) and Growth Rate Forecast (2018-2023) Table Europe Consumption and Growth Rate Forecast (2018-2023) Figure China Market Value ($) and Growth Rate Forecast (2018-2023) Table China Consumption and Growth Rate Forecast (2018-2023) Figure Japan Market Value ($) and Growth Rate Forecast (2018-2023) Table Japan Consumption and Growth Rate Forecast (2018-2023) Figure Middle East & Africa Market Value ($) and Growth Rate Forecast (2018-2023) Table Middle East & Africa Consumption and Growth Rate Forecast (2018-2023) Figure India Market Value ($) and Growth Rate Forecast (2018-2023) Table India Consumption and Growth Rate Forecast (2018-2023) Figure South America Market Value ($) and Growth Rate Forecast (2018-2023) Table South America Consumption and Growth Rate Forecast (2018-2023) Figure Industry Resource/Technology/Labor Importance Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery