1 Executive Summary 2 Preface 2.1 Abstract 2.2 Stake Holders 2.3 Research Scope 2.4 Research Methodology 2.4.1 Data Mining 2.4.2 Data Analysis 2.4.3 Data Validation 2.4.4 Research Approach 2.5 Research Sources 2.5.1 Primary Research Sources 2.5.2 Secondary Research Sources 2.5.3 Assumptions 3 Market Trend Analysis 3.1 Introduction 3.2 Drivers 3.3 Restraints 3.4 Opportunities 3.5 Threats 3.6 Application Analysis 3.7 End User Analysis 3.8 Emerging Markets 3.9 Futuristic Market Scenario 4 Porters Five Force Analysis 4.1 Bargaining power of suppliers 4.2 Bargaining power of buyers 4.3 Threat of substitutes 4.4 Threat of new entrants 4.5 Competitive rivalry 5 Global Cloud Based Contact Center Market, By Vertical 5.1 Introduction 5.2 Government and Public Sector 5.3 Consumer Goods and Retail 5.4 Media and Entertainment 5.5 Healthcare and Life Sciences 5.6 Banking, Financial Services, and Insurance (BFSI) 5.7 Telecommunication and Ites 5.8 Manufacturing 5.9 Other Verticals 6 Global Cloud Based Contact Center Market, By Service Type 6.1 Introduction 6.2 Managed Services 6.3 Professional Services 7 Global Cloud Based Contact Center Market, By Application 7.1 Introduction 7.2 Call Routing and Queuing 7.3 Data Integration and Recording 7.4 Real-Time Decision Making 7.5 Workforce Optimization 7.6 Chat Quality and Monitoring 8 Global Cloud Based Contact Center Market, By Organization Size 8.1 Introduction 8.2 Small and Medium Enterprises (SmeS) 8.3 Large Enterprises 9 Global Cloud Based Contact Center Market, By Solution 9.1 Introduction 9.2 Interactive Voice Response (IVR) 9.3 Automatic Call Distribution (ACD) 9.4 Dialers 9.5 Reporting and Analytics 9.6 Agent Performance Optimization (APO) 9.7 Computer Telephony Integration (CTI) 9.8 Other Solutions 10 Global Cloud Based Contact Center Market, By Deployment Model 10.1 Introduction 10.2 Hybrid and Community Cloud 10.3 Public Cloud 10.4 Private Cloud 11 Global Cloud Based Contact Center Market, By Geography 11.1 Introduction 11.2 North America 11.2.1 US 11.2.2 Canada 11.2.3 Mexico 11.3 Europe 11.3.1 Germany 11.3.2 UK 11.3.3 Italy 11.3.4 France 11.3.5 Spain 11.3.6 Rest of Europe 11.4 Asia Pacific 11.4.1 Japan 11.4.2 China 11.4.3 India 11.4.4 Australia 11.4.5 New Zealand 11.4.6 South Korea 11.4.7 Rest of Asia Pacific 11.5 South America 11.5.1 Argentina 11.5.2 Brazil 11.5.3 Chile 11.5.4 Rest of South America 11.6 Middle East & Africa 11.6.1 Saudi Arabia 11.6.2 UAE 11.6.3 Qatar 11.6.4 South Africa 11.6.5 Rest of Middle East & Africa 12 Key Developments 12.1 Agreements, Partnerships, Collaborations and Joint Ventures 12.2 Acquisitions & Mergers 12.3 New Product Launch 12.4 Expansions 12.5 Other Key Strategies 13 Company Profiling 13.1 Oracle Corporation 13.2 Genesys Telecommunications Laboratories, Inc. 13.3 Five9, Inc. 13.4 Cisco Systems, Inc. 13.5 8x8, Inc. 13.6 Nice-Systems Ltd. 13.7 3clogic 13.8 Aspect Software Parent Inc. 13.9 Connect First, Inc. 13.10 Incontact, Inc 13.11 Broadsoft, Inc. 13.12 Evolve IP, LLC. 13.13 Liveops Cloud 13.14 Mitel Networks Corporation 13.15 Newvoicemedia 13.16 Interactive Intelligence 13.17 AVOXI 13.18 CloudAgent List of Tables Table 1 Global Cloud Based Contact Center Market Outlook, By Region (2014-2023) ($MN) Table 2 Global Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 3 Global Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 4 Global Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 5 Global Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 6 Global Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 7 Global Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 8 Global Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 9 Global Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 10 Global Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 11 Global Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 12 Global Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 13 Global Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 14 Global Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 15 Global Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 16 Global Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 17 Global Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 18 Global Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 19 Global Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 20 Global Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 21 Global Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 22 Global Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 23 Global Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 24 Global Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 25 Global Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 26 Global Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 27 Global Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 28 Global Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 29 Global Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 30 Global Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 31 Global Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 32 Global Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 33 Global Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 34 Global Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN) Table 35 North America Cloud Based Contact Center Market Outlook, By Country (2014-2023) ($MN) Table 36 North America Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 37 North America Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 38 North America Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 39 North America Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 40 North America Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 41 North America Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 42 North America Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 43 North America Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 44 North America Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 45 North America Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 46 North America Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 47 North America Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 48 North America Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 49 North America Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 50 North America Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 51 North America Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 52 North America Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 53 North America Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 54 North America Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 55 North America Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 56 North America Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 57 North America Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 58 North America Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 59 North America Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 60 North America Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 61 North America Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 62 North America Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 63 North America Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 64 North America Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 65 North America Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 66 North America Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 67 North America Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 68 North America Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN) Table 69 Europe Cloud Based Contact Center Market Outlook, By Country (2014-2023) ($MN) Table 70 Europe Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 71 Europe Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 72 Europe Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 73 Europe Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 74 Europe Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 75 Europe Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 76 Europe Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 77 Europe Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 78 Europe Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 79 Europe Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 80 Europe Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 81 Europe Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 82 Europe Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 83 Europe Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 84 Europe Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 85 Europe Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 86 Europe Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 87 Europe Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 88 Europe Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 89 Europe Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 90 Europe Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 91 Europe Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 92 Europe Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 93 Europe Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 94 Europe Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 95 Europe Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 96 Europe Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 97 Europe Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 98 Europe Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 99 Europe Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 100 Europe Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 101 Europe Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 102 Europe Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN) Table 103 Asia Pacific Cloud Based Contact Center Market Outlook, By Country (2014-2023) ($MN) Table 104 Asia Pacific Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 105 Asia Pacific Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 106 Asia Pacific Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 107 Asia Pacific Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 108 Asia Pacific Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 109 Asia Pacific Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 110 Asia Pacific Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 111 Asia Pacific Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 112 Asia Pacific Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 113 Asia Pacific Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 114 Asia Pacific Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 115 Asia Pacific Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 116 Asia Pacific Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 117 Asia Pacific Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 118 Asia Pacific Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 119 Asia Pacific Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 120 Asia Pacific Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 121 Asia Pacific Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 122 Asia Pacific Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 123 Asia Pacific Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 124 Asia Pacific Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 125 Asia Pacific Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 126 Asia Pacific Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 127 Asia Pacific Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 128 Asia Pacific Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 129 Asia Pacific Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 130 Asia Pacific Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 131 Asia Pacific Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 132 Asia Pacific Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 133 Asia Pacific Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 134 Asia Pacific Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 135 Asia Pacific Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 136 Asia Pacific Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN) Table 137 South America Cloud Based Contact Center Market Outlook, By Country (2014-2023) ($MN) Table 138 South America Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 139 South America Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 140 South America Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 141 South America Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 142 South America Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 143 South America Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 144 South America Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 145 South America Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 146 South America Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 147 South America Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 148 South America Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 149 South America Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 150 South America Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 151 South America Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 152 South America Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 153 South America Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 154 South America Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 155 South America Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 156 South America Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 157 South America Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 158 South America Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 159 South America Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 160 South America Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 161 South America Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 162 South America Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 163 South America Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 164 South America Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 165 South America Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 166 South America Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 167 South America Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 168 South America Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 169 South America Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 170 South America Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN) Table 171 Middle East & Africa Cloud Based Contact Center Market Outlook, By Country (2014-2023) ($MN) Table 172 Middle East & Africa Cloud Based Contact Center Market Outlook, By Vertical (2014-2023) ($MN) Table 173 Middle East & Africa Cloud Based Contact Center Market Outlook, By Government and Public Sector (2014-2023) ($MN) Table 174 Middle East & Africa Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2014-2023) ($MN) Table 175 Middle East & Africa Cloud Based Contact Center Market Outlook, By Media and Entertainment (2014-2023) ($MN) Table 176 Middle East & Africa Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2014-2023) ($MN) Table 177 Middle East & Africa Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2014-2023) ($MN) Table 178 Middle East & Africa Cloud Based Contact Center Market Outlook, By Telecommunication and Ites (2014-2023) ($MN) Table 179 Middle East & Africa Cloud Based Contact Center Market Outlook, By Manufacturing (2014-2023) ($MN) Table 180 Middle East & Africa Cloud Based Contact Center Market Outlook, By Other Verticals (2014-2023) ($MN) Table 181 Middle East & Africa Cloud Based Contact Center Market Outlook, By Service Type (2014-2023) ($MN) Table 182 Middle East & Africa Cloud Based Contact Center Market Outlook, By Managed Services (2014-2023) ($MN) Table 183 Middle East & Africa Cloud Based Contact Center Market Outlook, By Professional Services (2014-2023) ($MN) Table 184 Middle East & Africa Cloud Based Contact Center Market Outlook, By Application (2014-2023) ($MN) Table 185 Middle East & Africa Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2014-2023) ($MN) Table 186 Middle East & Africa Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2014-2023) ($MN) Table 187 Middle East & Africa Cloud Based Contact Center Market Outlook, By Real-Time Decision Making (2014-2023) ($MN) Table 188 Middle East & Africa Cloud Based Contact Center Market Outlook, By Workforce Optimization (2014-2023) ($MN) Table 189 Middle East & Africa Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2014-2023) ($MN) Table 190 Middle East & Africa Cloud Based Contact Center Market Outlook, By Organization Size (2014-2023) ($MN) Table 191 Middle East & Africa Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (SmeS) (2014-2023) ($MN) Table 192 Middle East & Africa Cloud Based Contact Center Market Outlook, By Large Enterprises (2014-2023) ($MN) Table 193 Middle East & Africa Cloud Based Contact Center Market Outlook, By Solution (2014-2023) ($MN) Table 194 Middle East & Africa Cloud Based Contact Center Market Outlook, By Interactive Voice Response (IVR) (2014-2023) ($MN) Table 195 Middle East & Africa Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (ACD) (2014-2023) ($MN) Table 196 Middle East & Africa Cloud Based Contact Center Market Outlook, By Dialers (2014-2023) ($MN) Table 197 Middle East & Africa Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2014-2023) ($MN) Table 198 Middle East & Africa Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (APO) (2014-2023) ($MN) Table 199 Middle East & Africa Cloud Based Contact Center Market Outlook, By Computer Telephony Integration (CTI) (2014-2023) ($MN) Table 200 Middle East & Africa Cloud Based Contact Center Market Outlook, By Other Solutions (2014-2023) ($MN) Table 201 Middle East & Africa Cloud Based Contact Center Market Outlook, By Deployment Model (2014-2023) ($MN) Table 202 Middle East & Africa Cloud Based Contact Center Market Outlook, By Hybrid and Community Cloud (2014-2023) ($MN) Table 203 Middle East & Africa Cloud Based Contact Center Market Outlook, By Public Cloud (2014-2023) ($MN) Table 204 Middle East & Africa Cloud Based Contact Center Market Outlook, By Private Cloud (2014-2023) ($MN)