Table of Contents 1 Market Introduction 8 1.1 Introduction 8 1.2 Scope of the Study 8 1.2.1 Research Objective 8 1.2.2 Assumption 9 1.2.3 Limitation 9 1.3 Market Structure 9 2 Research Methodology 10 2.1 Research Process 10 2.2 Primary Research 11 2.3 Secondary Research 11 2.4 Market Size Estimation 11 2.5 Forecast Model 12 3 Executive Summary 13 4 Market Dynamics 14 4.1 Introduction 14 4.2 Market Drivers 14 4.2.1 Increasing Adoption Of Cloud Technology 14 4.2.2 Reduction In Operating Costs Of Enterprises 15 4.2.3 Reducing The Burden Of Managing The PBX Services 16 4.3 Market Restraints 16 4.3.1 Security Concerns Due To Increasing Cyber Attacks 16 4.3.2 Software Integration Challenges And Lack Of Training 17 5 Market Factor Analysis 18 5.1 Supply Chain Analysis 18 5.2 Porter’s Five Forces Analysis 19 6 Global Cloud PBX Market, By Segments 21 6.1 Introduction 21 6.2 Market Statistics 21 6.2.1 By Organization Type 21 6.2.1.1 Small and Medium-sized enterprises 22 6.2.1.2 Large Enterprises 24 6.2.2 By Service 25 6.2.2.1 Managed services 26 6.2.2.2 Professional Services 27 6.2.2.3 Network Services 28 6.2.2.4 IT & Cloud Services 29 6.2.3 End-User 31 6.2.3.1 BFSI 32 6.2.3.2 Retail 33 6.2.3.3 Healthcare 34 6.2.3.4 Government 35 6.2.3.5 Real Estate 36 6.2.3.6 Others 38 6.2.4 By Geography 40 6.2.4.1 North America 42 6.2.4.2 Europe 47 6.2.4.3 Asia-Pacific 52 6.2.4.4 Rest of The World 57 7 Competitive Analysis 60 7.1 Market Share Analysis 60 8 Company Profiles 61 8.1 Microsoft Corporation 61 8.1.1 Business Overview 61 8.1.2 Product Portfolio 61 8.1.3 Strategy 61 8.1.4 SWOT Analysis 62 8.2 RingCentral 63 8.2.1 Business Overview 63 8.2.2 Product Portfolio 63 8.2.3 Strategy 63 8.2.4 SWOT Analysis 64 8.3 Vonage 65 8.3.1 Business Overview 65 8.3.2 Product Portfolio 65 8.3.3 Strategy 65 8.3.4 SWOT Analysis 66 8.4 ShorTel 67 8.4.1 Business Overview 67 8.4.2 Product Portfolio 67 8.4.3 Strategy 67 8.4.4 SWOT Analysis 68 8.5 Five9 69 8.5.1 Business Overview 69 8.5.2 Product Portfolio 69 8.5.3 Strategy 69 8.5.4 SWOT Analysis 70 8.6 Nextiva 71 8.6.1 Business Overview 71 8.6.2 Product Portfolio 71 8.7 Avaya 72 8.7.1 Business Overview 72 8.7.2 Product Portfolio 72 8.8 MegaPath 73 8.8.1 Business Overview 73 8.8.2 Product Portfolio 73 8.9 Jive 74 8.9.1 Business Overview 74 8.9.2 Product Portfolio 74 8.10 Phone.com 75 8.10.1 Business Overview 75 8.10.2 Product Portfolio 75