Table of Contents PART 01: Executive summary PART 02: Scope of the report • Market overview • End-user segmentation • Geographical information • Vendor selection • Base year and forecast period • Summation errors PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights • Evolution of chatbots PART 05: Benefits of chatbots PART 06: Market landscape • Market overview • Market size and forecast PART 07: Market segmentation by end-user • Global chatbot market by end-user PART 08: Geographical segmentation • Global chatbot market by geography • Americas • EMEA • APAC PART 09: Market drivers • Growing need to improve CRM • Rising adoption of chatbots in healthcare insurance industry • Increased demand for web self-service • Advantages of chatbot over other customer support options PART 10: Impact of drivers PART 11: Market challenges • Integration issues between front-end and back-end knowledge base • Lack of standardization • Lack of product differentiation and viability issues PART 12: Impact of drivers and challenges PART 13: Market trends • Chatbot integration with social media • Increase in mobility • Growing popularity of live chat PART 14: Five forces analysis • Five forces analysis PART 15: Vendor landscape • Competitive scenario • Top-vendor offerings PART 16: Key vendor analysis • Vendor profiles • Anboto • Creative Virtual • eGain • Inbenta • Nuance PART 17: Other prominent vendors PART 18: Assumptions • Market assumptions PART 19: Appendix List of abbreviations PART 20: Explore Technavio List of Exhibits Exhibit 01: Countries covered Exhibit 02: Global chatbot market 2016-2021 ($ millions) Exhibit 03: Global chatbot market by end-user 2016 Exhibit 04: Global chatbot market by end-user 2016-2021 ($ millions) Exhibit 05: Global chatbot market by end-user 2016-2021 Exhibit 06: Global chatbot market in BFSI sector 2016-2021 ($ millions) Exhibit 07: Global chatbot market in government sector 2016-2021 ($ millions) Exhibit 08: Global chatbot market in retail sector 2016-2021 ($ millions) Exhibit 09: Global chatbot market in travel and hospitality sector 2016-2021 ($ millions) Exhibit 10: Global chatbot market in others segment 2016-2021 ($ millions) Exhibit 11: Global chatbot market by geography 2016 and 2021 Exhibit 12: Global chatbot market by geography 2016-2021 ($ millions) Exhibit 13: Global chatbot market by geography 2016-2021 Exhibit 14: Chatbot market in Americas 2016-2021 ($ millions) Exhibit 15: Chatbot market in EMEA 2016-2020 ($ millions) Exhibit 16: Chatbot market in APAC 2016-2021 ($ millions) Exhibit 17: Internet users in APAC countries 2016-2020 (millions) Exhibit 18: Number and growth rate of healthcare insurers in US 2008-2014 Exhibit 19: Impact of drivers Exhibit 20: Impact of drivers and challenges Exhibit 21: Use of live chat by age 2016 Exhibit 22: Five forces analysis Exhibit 23: Product offerings Exhibit 24: Anboto: Product and description Exhibit 25: Creative Virtual: Products and description Exhibit 26: Creative Virtual: Recent developments Exhibit 27: eGain: Recent developments Exhibit 28: Inbenta:Recent developments Exhibit 29: Key product portfolio Exhibit 30: Nuance: Mobile solutions Exhibit 31: Nuance: Automotive solutions Exhibit 32: Nuance: Recent developments Exhibit 33: Other prominent vendors Exhibit 34: Market assumptions  

Anboto, Creative Virtual, eGain, Inbenta, Nuance, CX Company, Ecreation, GetAbby, H-care, Next IT, Synthetix, and Viclone