01. Executive Summary 02. Scope of the Report 02.1 Market Overview 02.2 Product Offerings 03. Market Research Methodology 03.1 Market Research Process 03.2 Research Design 03.3 Research Methodology 04. List of Abbreviations 05. Introduction 06. Technical Overview 06.1 Range of Services offered by OSS/BSS 07. Market Landscape 07.1 Market Overview 07.2 Market Size and Forecast 07.3 Five Forces Analysis 08. Market Segmentation by Expenditure 08.1 Global OSS/BSS Market by Expenditure 2012 08.2 Global OSS/BSS Market by External Spending 08.2.1 Market Size and Forecast 09. Geographical Segmentation 09.1 Global OSS/BSS Market by Geographical Segmentation 2012 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 17.1 Competitive Scenario 17.1.1 Key News 17.1.2 Mergers and Acquisitions 17.2 Market Share Analysis 2012 17.3 Prominent Vendors 18. Key Vendor Analysis 18.1 Accenture 18.1.1 Business Overview 18.1.2 Business Segmentation 18.1.3 Key Information 18.1.4 SWOT Analysis 18.2 Amdocs Inc. 18.2.1 Business Overview 18.2.2 Business Segmentation 18.2.3 Key Information 18.2.4 SWOT Analysis 18.3 Ericsson 18.3.1 Business Overview 18.3.2 Business Segmentation 18.3.3 Key Information 18.3.4 SWOT Analysis 18.4 Huawei Technologies Co. Ltd. 18.4.1 Business Overview 18.4.2 Business Segmentation 18.4.3 Key Information 18.4.4 SWOT Analysis 18.5 Nokia Solutions and Networks 18.5.1 Business Overview 18.5.2 Business Segmentation 18.5.3 Key Information 18.5.4 SWOT Analysis 19. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Simple Architecture of OSS/BSS System Exhibit 3: Range of Services offered by OSS/BSS Exhibit 4: Global OSS/BSS Market by Revenue 2012-2016 (US$ billion) Exhibit 5: Market Share of OSS and BSS Exhibit 6: Market Share of Internal and External Spending Exhibit 7: Global OSS/BSS External Spending Market by Revenue 2012-2016 (US$ billion) Exhibit 8: Global OSS/BSS Market by Geographical Segmentation 2012 Exhibit 9: World population vs Total Active Cell Phones Exhibit 10: Features of HP's Policy Manager Exhibit 11: Top 5 Vendors Market Size 2012 Exhibit 12: Top Vendors In TOMS Market 2012 Exhibit 13: Business Segmentation of Accenture Exhibit 14: Business Segmentation of Amdocs Inc. Exhibit 15: Business Segmentation of Ericsson Exhibit 16: Business Segmentation of Huawei Technologies Co.Ltd. Exhibit 17: Business Segmentation of Nokia Solutions and Networks

Accenture, Amdocs Inc., Ericsson, Huawei Technologies Co. Ltd., Nokia Solutions and Networks, Comptel Corp., Comverse Inc., Convergys, CSG International, Elitecore Technologies Pvt. Ltd., Hewlett-Packard Development Co., Intec Systems Ltd., Oracle, Redknee Inc., Subex Ltd., Ushacomm, Wipro Ltd., and Xalted Information Systems Pvt. Ltd.