01. Executive Summary 02. Scope of the Report 02.1 Market Overview 02.2 Product Offerings 03. Market Research Methodology 03.1 Market Research Process 03.2 Research Design 03.3 Research Methodology 04. List of Abbreviations 05. Introduction 06. Technical Overview 06.1 Introduction 06.2 Types of Unified Communication 06.3 Characteristics of Unified Communication 06.4 Unified Communication in Terms of Deployment 06.5 Market Overview 06.6 Market Size and Forecast 06.7 Five Forces Analysis 07. Market Segmentation by Service 07.1 Global Unified Communication as a Service Market 2012-2016 08. Geographical Segmentation 08.1 Global Unified Communication Market by Geographical Segmentation 2012-2016 08.2 Global Unified Communication Market in the EMEA Region 08.2.1 Market Size and Forecast 09. Buying Criteria 10. Market Growth Drivers 11. Drivers and their Impact 12. Market Challenges 13. Impact of Drivers and Challenges 14. Market Trends 15. Trends and their Impact 16. Vendor Landscape 16.1 Competitive Scenario 16.2 Competitive Analysis 16.3 Other Prominent Vendors 17. Key Vendor Analysis 17.1 Avaya Inc. 17.1.1 Business Overview 17.1.2 Business Segmentation 17.1.3 SWOT Analysis 17.2 Alcatel-Lucent SA 17.2.1 Business Overview 17.2.2 SWOT Analysis 17.3 Cisco Systems, Inc. 17.3.1 Business Overview 17.3.2 SWOT Analysis 17.4 Microsoft 17.4.1 Business Overview 17.4.2 SWOT Analysis 17.5 Siemens Enterprise Communications GmbH & Co. KG 17.5.1 Business Overview 17.5.2 Key Information 17.5.3 SWOT Analysis 18. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Integration of Communication Exhibit 3: Difference between Traditional and Modern Technologies Exhibit 4: Characteristics of Unified Communication Exhibit 5: Unified Communication Deployment Status Exhibit 6: Popular Elements of Unified Communication Services Exhibit 7: Global Unified Communication Market (US$ billion) 2012-2016 Exhibit 8: Global Unified Communication as a Service Market (US$ billion) 2012-2016 Exhibit 9: Key Elements of Unified Communication as a Service Market Exhibit 10: Global Telephony Unified Communication as a Service Market (US$ billion) 2012-2016 Exhibit 11: Global Collaboration Unified Communication Market as a Service (US$ billion) 2012-2016 Exhibit 12: Global Unified Communication Market by Geographical Segmentation 2012 Exhibit 13: Global Unified Communication Market in the EMEA Region (US$ billion) 2012-2016 Exhibit 14: Advantages of Cloud Based UC over On-premises UC Exhibit 15: Focused Areas for Customer Satisfaction Exhibit 16: Vendors and their Quadrants Exhibit 17: Vendor Competitive Scenario Exhibit 18: Avaya Product vs Services (2011-2012) Exhibit 19: Business Segmentation of Avaya

Avaya Inc., Alcatel-Lucent SA, Cisco Systems Inc., Microsoft Corp., Siemens Enterprise Communications GmbH & Co. KG, Aastra Technologies Ltd., IBM Corp., NEC Corp., Mitel Networks, Interactive Intelligence Inc., SAP AG, and Toshiba Corp.