01. Executive Summary 02. Scope of the Report 02.1 Market Overview 02.2 Product Offerings 03. Market Research Methodology 03.1 Market Research Process 03.2 Research Design 03.3 Research Methodology 04. List of Abbreviations 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 Market Size and Forecast 06.3 Five Forces Analysis 07. Market Segmentation by Application 07.1 Global ITSM Market by Application 2012-2016 07.2 Global Configuration Management Market 07.2.1 Market Size and Forecast 07.3 Global IT Service Desk Market 07.3.1 Market Size and Forecast 07.4 Global IT Asset Management Market 07.4.1 Market Size and Forecast 07.5 Global Application Performance Management Market 07.5.1 Market Size and Forecast 07.6 Global Availability and Performance Management Market 07.6.1 Market Size and Forecast 07.7 Global Network Management Market 07.7.1 Market Size and Forecast 07.8 Global Job Scheduling Market 07.8.1 Market Size and Forecast 07.9 Global DBMS Management Market 07.9.1 Market Size and Forecast 08. Market Segmentation by End-users 09. Geographical Segmentation 10. Key Leading Countries 10.1 USA 10.2 France 10.3 UK 11. Buying Criteria 12. Market Growth Drivers 13. Drivers and their Impact 14. Market Challenges 15. Impact of Drivers and Challenges 16. Market Trends 17. Trends and their Impact 18. Vendor Landscape 18.1 Competitive Scenario 18.2 Market Share Analysis 2012 18.3 Other Prominent Vendors 19. Key Vendor Analysis 19.1 BMC Software Inc. 19.1.1 Business Overview 19.1.2 Business Segmentation 19.1.3 Key Information 19.1.4 SWOT Analysis 19.2 CA Technologies Inc. 19.2.1 Business Overview 19.2.2 Business Segmentation 19.2.3 Key Information 19.2.4 SWOT Analysis 19.3 IBM Corp. 19.3.1 Business Overview 19.3.2 Business Segmentation 19.3.3 Key Information 19.3.4 SWOT Analysis 19.4 Hewlett-Packard Co. 19.4.1 Business Overview 19.4.2 Business Segmentation 19.4.3 Key Information 19.4.4 SWOT Analysis 20. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Global ITSM Market 2012-2016 (US$ billion) Exhibit 3: Global ITSM Market Segmentation by Application 2012 Exhibit 4: Global ITSM Market Segmentation by Application 2012 & 2016 Exhibit 5: Global Configuration Management Market 2012-2016 (US$ billion) Exhibit 6: Global IT Service Desk Market 2012-2016 (US$ billion) Exhibit 7: Global IT Asset Management Market 2012-2016 (US$ billion) Exhibit 8: Global Application Performance Management Market 2012-2016 (US$ billion) Exhibit 9: Global Availability and Performance Management Market 2012-2016 (US$ billion) Exhibit 10: Global Network Management Market 2012-2016 (US$ billion) Exhibit 11: Global Job Scheduling Market 2012-2016 (US$ billion) Exhibit 12: Global DBMS Management Market 2012-2016 (US$ billion) Exhibit 13: Global ITSM Market by End-user Segmentation 2012 Exhibit 14: Global ITSM Market by Geographical Segmentation 2012 Exhibit 15: Global ITSM Market by Vendor Segmentation 2012 Exhibit 16: Business Segmentation of BMC Software Inc. Exhibit 17: Business Segmentation of CA Technologies Inc. Exhibit 18: Business Segmentation of IBM Corp. Exhibit 19: Business Segmentation of Hewlett-Packard Co.

BMC Software Inc., CA Technologies Inc., IBM Corp., Hewlett-Packard Co., Axios Systems, Cherwell Software LLC, Citrix Systems Inc., Compuware Corp., EMC Corp., Fujitsu Ltd., Hitachi Ltd., Microsoft Corp., NetScout Systems Inc., Oracle Corp., ServiceNow Inc., Symantec Corp., and VMware Inc.