01. Executive Summary 02. List of Abbreviations 03. Introduction 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Design 04.3 Research Methodology 05. Scope of the Report 05.1 Market Overview 05.2 Product Offerings 06. Market Landscape 06.1 Market Size and Forecast 06.2 Market by Deployment Model 2012 06.3 Five Forces Analysis 07. End-user Segmentation 08. Geographical Segmentation 08.1 Global Field Service Management Market by Geographical Segmentation 2012-2016 08.2 Field Service Management Market in the Americas Market Size and Forecast 08.3 Field Service Management Market in the EMEA Region Market Size and Forecast 08.4 Field Service Management Market in the APAC Region Market Size and Forecast 09. Key Leading Countries 09.1 USA 09.2 UK 09.3 Japan 10. Vendor Landscape 10.1 Competitive Scenario 10.2 Market Share Analysis 2012 10.3 Other Prominent Vendors 11. Buying Criteria 12. Market Growth Drivers 13. Drivers and their Impact 14. Market Challenges 15. Impact of Drivers and Challenges 16. Market Trends 17. Key Vendor Analysis 17.1 Astea International Inc. Business Overview Key Information Business Segmentation SWOT Analysis 17.2 ClickSoftware Technologies Ltd. Business Overview Key Information Business Segmentation SWOT Analysis 17.3 Oracle-Siebel Corp. Business Overview Key Information Business Segmentation SWOT Analysis 17.4 TOA Technologies Inc. Business Overview Key Information Business Segmentation SWOT Analysis 18. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Global FSM Market 2012-2016 (US$ million) Exhibit 3: Global Field Service Management Market by Deployment Model 2012 Exhibit 4: Global FSM Market by End-user Segmentation 2012 Exhibit 5: Global Field Service Management Market by Geographical Segmentation 2012 Exhibit 6: FSM Market in the Americas 2012-2016 (US$ million) Exhibit 7: FSM Market in the EMEA Region 2012-2016 (US$ million) Exhibit 8: FSM Market in the APAC Region 2012-2016 (US$ million) Exhibit 9: Global FSM Market by Major Vendors 2012 Exhibit 10: Global FSM Market by Vendor Segmentation 2012 Exhibit 11: Global FSM Market by Other Prominent Vendors 2012 Exhibit 12: Business Segmentation of Astea International Inc. Exhibit 13: Business Segmentation of ClickSoftware Technologies Ltd. Exhibit 14: Business Segmentation of Oracle Corp. Exhibit 15: Business Segmentation of TOA Technologies

Astea International Inc., ClickSoftware Technologies Ltd., Oracle-Siebel Corp., TOA Technologies Inc., IFS Metrix, Servigistics, ServiceMax Inc., ServicePower, Ventyx, and WennSoft Inc.