1. Executive Summary 2. List of Abbreviation 3. Introduction 4. Market Research Methodology Market Research Process Research Design Research Methodology 5. Scope of the Report Market Overview Product Offerings 6. Market Landscape 6.1. Market Components 6.2. Market Forecast 6.3. Five Force Analysis 7. Geographical Segmentation 8. Vendor Landscape 9. Buying Criteria 10. Market Growth Drivers 11. Drivers and their Impact 12. Market Challenges 13. Impact of Drivers and Challenges 14. Market Trends 15. Key Vendor Analysis 15.1. Alcatel-Lucent SA 15.1.1. Business Overview 15.1.2. Key Information 15.1.3. SWOT Analysis 15.2. Avaya Inc. 15.2.1. Business Overview 15.2.2. Key Information 15.2.3. SWOT Analysis 15.3. Cisco Systems Inc. 15.3.1. Business Overview 15.3.2. Key Information 15.3.3. SWOT Analysis 15.4. Microsoft Corp. 15.4.1. Business Overview 15.4.2. Key Information 15.4.3. SWOT Analysis 16. Other Reports in this Series List of Exhibits: Exhibit 1: Market Research Methodology Exhibit 2: Components of Unified Communication as a Service Exhibit 3: Global Unified Communication as a Service Market 2012-2016 (US$ billion) Exhibit 4: Global Unified Communication as a Service Market by Geographical Segmentation 2012

Avaya Inc., Alcatel-Lucent SA., Cisco Systems Inc., Microsoft Corp., 8x8 Inc., CSC, Google Inc., Hewlett-Packard Co., IBM Corp., Mitel Networks, PanTerra Networks Inc., ShoreTel Inc., AT&T Inc., British Telecom Group plc., Deutsche Telekom AG, Orange Telecom, Sprint Nextel Corp., Telefonica SA, Telstra Corp. Ltd., and Verizon Wireless.