01. Executive Summary 02. Introduction 03. Market Coverage Market Overview Key Offerings 04. Market Landscape 04.1 Market Size and Forecast 04.2 Market Segmentation 04.3 Global Software Support Services Segment Size and Forecast Macro Area Sub-segmentation of Global Software Support Services Segment 04.4 Global Application Design and Development Sub-segment Size and Forecast 04.5 Global System Infrastructure Software Sub-segment Size and Forecast 04.6 Global Applications Sub-segment Size and Forecast 04.7 Global Hardware Support Services Segment Size and Forecast Macro Area Sub-segmentation of Hardware Support Services Segment 04.8 Global Client Sub-segment Size and Forecast 04.9 Global Storage Sub-segment Size and Forecast 04.10 Global Server Sub-segment Size and Forecast 04.11 Global Networking Sub-segment Size and Forecast 04.12 Five Forces Analysis 05. Geographical Segmentation 06. Key Leading Countries USA Japan 07. Vendor Landscape 08. Buying Criteria 09. Market Growth Drivers 10. Drivers and their Impact 11. Market Challenges 12. Impact of Drivers and Challenges 13. Market Trends 14. Key Vendor Analysis 14.1 Oracle Corp. Business Overview Company Offerings SWOT Analysis 14.2 SAP AG Business Overview Company Offerings SWOT Analysis 14.3 HP Co. Business Overview Company Offerings SWOT Analysis 14.4 IBM Corp. Business Overview Company Offerings SWOT Analysis 15. Other Reports in this Series List of Exhibits: Exhibit 1: Global Hardware and Software Support Services Market 2012–2016 (US$ billion) Exhibit 2: Global Hardware and Software Support Services Market by Macro Area Segmentation 2012 Exhibit 3: Global Hardware and Software Support Services Market by Macro Area Segmentation 2012–2016 (percentage) Exhibit 4: Global Hardware and Software Support Services Market by Macro Area Segmentation 2012–2016 (US$ billion) Exhibit 5: Global Software Support Services Segment 2012–2016 (US$ billion) Exhibit 6: Global Software Support Services Segment by Macro Area Sub-segmentation 2012 Exhibit 7: Global Software Support Services Segment by Macro Area Sub-segmentation 2012–2016 (percentage) Exhibit 8: Global Software Support Services Segment by Macro Area Sub-segmentation 2012–2016 (US$ billion) Exhibit 9: Global Application Design and Development Sub-segment 2012–2016 (US$ billion) Exhibit 10: Global System Infrastructure Software Sub-segment 2012–2016 (US$ billion) Exhibit 11: Global Applications Sub-segment 2012–2016 (US$ billion) Exhibit 12: Global Hardware Support Services Segment 2012–2016 (US$ billion) Exhibit 13: Global Hardware Support Services Segment by Macro Area Sub-segmentation 2012 Exhibit 14: Global Software Support Services Segment by Macro Area Sub-segmentation 2012–2016 (percentage) Exhibit 15: Global Hardware Support Services Segment by Macro Area Sub-segmentation 2012–2016 (US$ billion) Exhibit 16: Global Client Sub-segment 2012–2016 (US$ billion) Exhibit 17: Global Storage Sub-segment 2012–2016 (US$ billion) Exhibit 18: Global Server Sub-segment 2012–2016 (US$ billion) Exhibit 19: Global Networking Sub-segment 2012–2016 (US$ billion) Exhibit 20: Global Hardware and Software Support Services Market by Geographical Segmentation 2012 Exhibit 21: Global Hardware and Software Support Services Market by Vendor Segmentation 2012

Amazon Inc., Apple Inc., Barnes and Noble Inc., Blackboard Inc., Accenture plc, Avaya Inc., CA Technologies Inc., Cisco Systems Inc., Dell Inc., EMC Corp., Fujitsu Ltd., Microsoft Corp., Nortel Networks Corp., Novell Inc., Red Hat Inc., Symantec Corp., Unisys Corp., VMware Inc.