PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Countries covered • Top healthcare BPO destinations 2016 • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by healthcare BPO services • Global healthcare BPO market by healthcare BPO services • Healthcare CRM BPO market • Healthcare HR BPO market • Healthcare F&A BPO market PART 07: Geographical segmentation • Global healthcare BPO market by geography • Americas • EMEA • APAC PART 08: Market drivers • Shift from ICD-9 to ICD-10 • Rise in automation and integrated sourcing strategies • Increase in government regulations • Rise of nearshore outsourcing destinations and access to technology PART 09: Impact of drivers PART 10: Market challenges • Lack of adequate information and communication technology (ICT) infrastructure • Interoperability issues • High attrition rate and shortage of domain expertise • Stringent regulatory norms PART 11: Impact of drivers and challenges PART 12: Market trends • Medical document outsourcing on the rise • Upsurge in RCM • Rise in medical transcription outsourcing services • Emergence of cloud-based BPO in healthcare • Proliferation of real-time data analysis PART 13: Vendor landscape • Competitive landscape • Market risk factors • Other prominent vendors PART 14: Key vendor analysis • Accenture • Cognizant Technology Solutions • Genpact • TCS • Xerox • Recent developments PART 15: Appendix • List of abbreviations PART 16: Explore Technavio List of Exhibits Exhibit 01: Market segmentation by function Exhibit 02: Countries covered for market analysis Exhibit 03: Top healthcare BPO destinations 2016 Exhibit 04: Healthcare BPO solution and services offerings Exhibit 05: IT priority of traditional and advanced BPO model Exhibit 06: Cost reduction in healthcare BPO services Exhibit 07: Global healthcare BPO market 2015-2020 ($ billions) Exhibit 08: Healthcare BPO deal analysis 2014-2016 Exhibit 09: Five forces analysis Exhibit 10: Global healthcare BPO market by services 2015 Exhibit 11: Healthcare CRM BPO market 2015-2020 ($ billions) Exhibit 12: Healthcare HR BPO market 2015-2020 ($ billions) Exhibit 13: Healthcare F&A BPO market 2015-2020 ($ billions) Exhibit 14: Global healthcare BPO market by geography 2015 Exhibit 15: Automation in healthcare BPO market Exhibit 16: Major healthcare norms driving healthcare BPO market Exhibit 17: Impact of drivers Exhibit 18: Impact of drivers and challenges Exhibit 19: Data analytics fact and figures Exhibit 20: Competitive factors among healthcare BPO vendors Exhibit 21: Other prominent vendors Exhibit 22: Accenture: BPO service offerings Exhibit 23: Accenture: Healthcare BPO services Exhibit 24: Accenture: Health management BPO services Exhibit 25: Accenture: Health administration BPO services Exhibit 26: Accenture: Revenue segmentation by operating group 2015 Exhibit 27: Accenture: Revenue segmentation by operating group 2014 and 2015 ($ billions) Exhibit 28: Accenture: Revenue segmentation by type of work 2015 Exhibit 29: Cognizant: Healthcare BPO services Exhibit 30: Cognizant: BPaaS offerings Exhibit 31: Cognizant: Revenue segmentation by 2015 Exhibit 32: Cognizant: Revenue segmentation in 2014 and 2015 ($ billions) Exhibit 33: Genpact: Healthcare services Exhibit 34: Genpact: Revenue segmentation 2015 Exhibit 35: Genpact: Revenue segmentation 2013-2015 ($ billions) Exhibit 36: Genpact: BPO service revenue 2013-2015 Exhibit 37: TCS: Business process services Exhibit 38: TCS: Life science and healthcare BPO services Exhibit 39: TCS: Supply chain management services Exhibit 40: TCS: Business process services revenue 2015 Exhibit 41: TCS: Business process services revenue 2014 and 2015 ($ billions) Exhibit 42: TCS: Life science and healthcare market revenue 2015 Exhibit 43: TCS: Life science and healthcare market revenue 2014 and 2015 ($ billions) Exhibit 44: Xerox: Business processes services4 Exhibit 45: Xerox: Healthcare services4 Exhibit 46: Xerox: Healthcare payer service5 Exhibit 47: Xerox: Healthcare provider solutions6 Exhibit 48: Xerox: Government healthcare services6

Accenture, Cognizant Technology Solutions, Genpact, TCS, Xerox, 3i Infotech, Acclaris, Accretive Health, ACS, Acura, Aditya Birla Minacs, Aon, Aegis, Allscripts Healthcare Solutions, Allsec Technologies, Capgemini, CGI, Convergys, CSC, Dell, Dynamic Healthcare Systems, EXL, Firstsource, HCL Technologies, Hexaware, Hinduja Global Solutions, HP, IBM, IGATE, IMS Health, Infosys, iProjects, McKesson, Medusind Solutions, Minacs, Mphasis, NCO Financial Systems, Serco Global Services, Siemens Healthcare, SourceHOV, SUN Knowledge, Sutherland Global, Tech Mahindra, Teleperformance, Teletech, ThinkHealth Services, TMG Health, Wipro, WNS.