PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Five forces analysis PART 06: Market segmentation by end user • Global IT Management as a Service market by end user PART 07: Geographical segmentation • Global IT Management as a Service market by geography PART 08: Market drivers PART 09: Impact of drivers PART 10: Market challenges PART 11: Impact of drivers and challenges PART 12: Market trends PART 13: Vendor landscape • Competitive scenario • Other prominent vendors PART 14: Key vendor analysis • ServiceNow • HP • CA Technologies • BMC Software PART 15: Appendix • List of abbreviation LOE Exhibit 01: Product offerings Exhibit 02: Global IT Management as a Service market Exhibit 03: Global IT Management as a Service market 2015-2020 ($ billions) Exhibit 04: Five forces analysis Exhibit 05: Global IT Management as a Service market by end user 2015 Exhibit 06: Global IT Management as a Service market by geography 2015 Exhibit 07: Impact of drivers Exhibit 08: Impact of drivers and challenges Exhibit 09: ServiceNow: Business segmentation by revenue 2015 Exhibit 10: ServiceNow: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 11: ServiceNow: Geographical segmentation by revenue 2015 Exhibit 09: HP: Business segmentation by revenue 2015 Exhibit 10: HP: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 11: HP: Geographical segmentation by revenue 2015 Exhibit 09: CA Technologies: Business segmentation by revenue 2015 Exhibit 10: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 11: CA Technologies: Geographical segmentation by revenue 2015 Exhibit 09: BMC Software: Business segmentation by revenue 2015 Exhibit 10: BMC Software: Business segmentation by revenue 2014 and 2015 ($ billions) Exhibit 11: BMC Software: Geographical segmentation by revenue 2015

ServiceNow, HP, CA Technologies, BMC Software, Absolute Software, Cherwell Software, EMC Infra, Epicor Software, FrontRange Solutions, Fujitsu, Hornbill, IBM, ManageEngine, Microsoft, Oracle, SAP, Serena Software, Sofigate, Sunrise Software, SunView Software, Symantec, SysAid Technologies, VMware.