North America and Europe Contact Center Market by Manufacturers, Regions, Type and Application, Forecast to 2023

SKU ID : GIR- 11174421

Publishing Date : 07-Mar-2018

No. of pages : 106

PRICE
4480
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  • A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

    Scope of the Report:
    This report focuses on the Contact Center in North America and Europe market, especially in United States, United Kingdom, Canada, Germany, France, Italy and Spain. This report categorizes the market based on manufacturers, countries/Regions, type and application.
    Market Segment by Manufacturers, this report covers
    Teleperformance
    Convergys (Stream)
    Sykes Enterprises Inc.
    Transcom
    Atento
    Arvato
    West Corporation
    Acticall (Sitel)
    TeleTech Holdings Inc.
    Comdata Group
    Serco
    Concentrix

    Market Segment by Countries, covering
    United States
    United Kingdom
    Canada
    Germany
    France
    Italy
    Spain

    Market Segment by Type, covers

    Market Segment by Applications, can be divided into
    Telecommunication
    Banking, Financial Services and Insurance (BFSI)
    Government and Public Sector
    Healthcare and Life Sciences
    Retail and Consumer Goods
    Others

    There are 19 Chapters to deeply display the North America and Europe Contact Center market.

    Chapter 1, to describe Contact Center Introduction, product type and application, market overview, market analysis by countries, market opportunities, market risk, market driving force;

    Chapter 2, to analyze the manufacturers of Contact Center, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

    Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

    Chapter 4, to show the North America and Europe market by countries, covering United States, United Kingdom, Canada, France, Germany, Italy and Spain, with sales, price, revenue and market share of Contact Center, for each country, from 2013 to 2018;

    Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type, application, from 2013 to 2018;

    Chapter 7, 8, 9, 10, 11, 12 and 13 to analyze the key countries by manufacturers, Type and Application, covering 7 countries, with sales, revenue and market share by manufacturers, types and applications;

    Chapter 14, Contact Center market forecast, by countries, type and application, with sales, price, revenue and growth rate forecast, from 2018 to 2023;

    Chapter 15, to analyze the manufacturing cost, key raw materials and manufacturing process, etc.

    Chapter 16, to analyze the industrial chain, sourcing strategy and downstream end users (buyers);

    Chapter 17, to describe sales channel, distributors, traders, dealers, etc.

    Chapter 18 and 19, to describe the research findings and conclusion, appendix, methodology and data source.

    Frequently Asked Questions



    This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.

    • By product type
    • By End User/Applications
    • By Technology
    • By Region

    The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
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